Customers frequently praised the fast, friendly, and helpful service, although there were some complaints about rude staff and order inaccuracies.
Food Quality
While many enjoyed the ice cream and certain food items, there were several reports of cold food and incorrect orders.
Cleanliness
The location was often described as clean, but some customers noted issues with cleanliness and unsanitary conditions.
Custom Cakes
There were mixed reviews regarding custom cakes, with some customers expressing disappointment in the decoration and execution.
DT
D Thom
Jan 4, 2026
5.0
My husband and I go to the Dairy Queen in Brunswick once a week. The food is delicious and we love their hot fudge sundaes and Blizzards. The staff is wonderful, very friendly and efficient. The restaurant is always very clean. I highly recommend it.
JO
Jason Ottinger
Dec 29, 2025
5.0
Fast and friendly service, with a nice and clean location.
MM
Mike Mueller
Dec 21, 2025
5.0
Love this place! Kay the KAYK-BOSS is always eager for whatever challenge u throw her, sometimes just one of her cakes can make a Bday everything. Great food and treats active community staple hiring young staff and neighborhood supportive. GO to this DQ!
BG
Bryan G
Dec 4, 2025
1.0
Why does website say closes at 9:30pm. Went there today at 9:02pm , saw 6 employees inside. They told me they are closed
BC
Brandi Chesnik
Nov 15, 2025
5.0
I ordered two cakes for a joint birthday celebration over the phone. The nice lady who I spoke to was very helpful in determining my cake needs and told me that she was the cake decorator for the store. Man, she knocked it out of the park with these two! Everyone thought that both cakes looked fantastic! Highly recommend this store for your ice cream cake needs.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.
What are the regular operating hours of Dairy Queen Grill & Chill in Brunswick, OH?
The restaurant is open daily from 9:30 AM to 9:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for convenient ordering and pickup.
Is the Dairy Queen Grill & Chill location family-friendly and accessible for children?
Yes, this location is family-friendly and provides booster seats, high chairs, and welcomes children.
Does Dairy Queen Grill & Chill have seating and restroom facilities?
Yes, the restaurant has seating available and provides restroom facilities for customers.
Are there any special hours or closures for holidays at Dairy Queen Grill & Chill?
The location is closed on November 27, 2025; December 25, 2025; and January 1, 2026. It has reduced hours on December 24 and December 31, 2025, opening from 10:00 AM to 5:00 PM on those days.
Can customers order online or use mobile deals at Dairy Queen Grill & Chill?
Yes, customers can order online via the Dairy Queen website and access exclusive deals by downloading the Dairy Queen app.
What other services or amenities does Dairy Queen Grill & Chill provide?
Aside from food and treats, the restaurant offers mobile rewards, is wheelchair accessible, and provides a clean environment suitable for families.
What automotive services are located near Dairy Queen Grill & Chill if I need car care?
Nearby automotive services include High Mile Automotive (auto restoration), Safelite AutoGlass (auto glass service), Royal Car Care, J.A.Kustoms (auto customization), Conrad's Tire Express & Total Car Care, and Advance Auto Parts.
Are there nearby salons or barbershops near Dairy Queen Grill & Chill if I want a haircut or grooming?
Yes, Mario's Hairstyling and Barber and Brunswick Plaza Barbershop are nearby, as well as Awesome Paws Cat Salon and Unlock Salon for additional beauty services.
What local attractions or community spots are close to Dairy Queen Grill & Chill for a visit before or after dining?
Nearby community spots include HeartSpace United Church of Christ, Brunswick United Methodist Church, Polaris Christian Church, and That Place for Teens youth organization. Additionally, The Cracked Egg restaurant and several antique stores like Shop Vintage Loft and The Post are close by.