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Brand Certified

Chipotle Mexican Grill

3.5
(732 reviews)

Business Details

3362 Center Rd, Brunswick, OH
44212, United States
(330) 220-7278

About

Mexican Restaurant
Chipotle Brunswick is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3362 Center Rd, Brunswick, OH
44212, United States

Hours

Reviews

3.5
732 reviews
5 stars
325
4 stars
127
3 stars
59
2 stars
43
1 star
178

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale chips, and even instances of food poisoning.

Service Issues

Numerous reviews highlighted poor service, including rude staff, slow service, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with complaints about the cleanliness of the dining area and food preparation areas.

Portion Sizes

A common complaint was about small portion sizes, with many customers feeling they were not receiving adequate amounts of food for the price.

Management Concerns

Customers expressed dissatisfaction with management, citing a lack of oversight and poor employee training.
  • MM
    Marissa M
    Feb 22, 2026
    1.0
    Took a bite of my tacos and pulled out a piece of hair not once but twice. Neither my daughter or I have straight hair. They need to start wearing hair nets when dealing with food and pulling their up into a bun. This isn’t the first time this has happened at this location. Totally ruined my appetite. Thanks 👍🏻
  • SH
    Sandra Harvey
    Feb 20, 2026
    5.0
    The guacamole was so fresh!
  • RG
    Ryan Gruber
    Feb 15, 2026
    1.0
    What ever you do DO NOT ORDER ONLINE!! Because this is what you will get! This is the second time this happened to me and numerous for my son. I want a refund!
  • KK
    Kevin Arbogast (kslice917)
    Feb 15, 2026
    1.0
    Rice is always undercooked and crunchy, peppers are usually undercooked, and they're always out of at least 1 of the 4 ingredients I get on my burrito - and they don't tell you that until you're halfway through ordering. And don't even try to order online. It will never be done anywhere close to when it says it will, and in my case, I have yet to show up to pick up an online order without it just mysteriously having already been made but is never to be found when I get there. Thus making it always take more time than it would if I just stood in line. Chipotle as a whole was already overpriced, and continues to price themselves out of existence. The fact that they can't even handle the one specialty food item they make is beyond the final nail for me.
  • JJ
    jwillis1403
    Feb 13, 2026
    5.0
    To whoever made my veggie burrito tonight 2/13/26 just know I hope you have an amazing valentine’s day weekend and you did all such an amazing job! I mobile ordered and sometimes in the past I feel like I don’t get as much veggies or guac in my burrito and let me tell you, this exceeded my expectations + more after being STARVED after my work shift today. Thank you and well done!

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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