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Brand Certified

Arby's

4.0
(627 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3521 Center Rd, Brunswick, OH
44212, United States

Hours

Reviews

4.0
627 reviews
5 stars
289
4 stars
168
3 stars
87
2 stars
22
1 star
61

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food.

Food Quality

Numerous reviews mentioned cold, stale, or poorly prepared food, with some customers experiencing food safety concerns.

Service Speed

While some customers praised quick service, many others complained about slow drive-thru times and long waits.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and kitchen, with complaints about dirty tables and floors.

Customer Service

Mixed feedback on staff friendliness; some customers had positive interactions while others reported rude or unhelpful service.
  • KV
    Keith Voracek
    6 days ago
    1.0
    Never again! We will never go here again. This Arbys can never get an order correct. Over the course of the last 2 months (4 visits) not 1 order was right. Something missing each time. Peach cobbler rolls missing, meat box missing potato cakes twice, old nasty looking roast beef. Done!
  • DP
    David Prince
    Feb 17, 2026
    2.0
    Stopped at the Brunswick location to grab some lunch, wow the dining room is a hot mess. Five teenagers in the back behind the counter, had to go up and ask for napkins had to go up and ask for horseradish sauce , why they all hid in the back...all the containers by the pop machine most of them were empty. How sad teenagers making this kind of money and they have nothing to do but take people's orders that dining room was disgusting, not a clean table anywhere and the restaurant had nobody in it but myself and my husband you guys need to make some serious changes. I will never be back to that restaurant.
  • MS
    Michael Schenek
    Jan 27, 2026
    1.0
    No meat on two French dips
  • AB
    Aren Barbee
    Jan 10, 2026
    1.0
    Raw chix sandwich in the center. Gave the wrong side. Asked for a refund and they gave me $7 back. Sandwich was more. If you want salmonella this is your place.
  • JT
    Joe Thayer
    Jan 2, 2026
    1.0
    Ordered a large Jamocha shake and medium curly fry. Waited far too long to get served fries that were barely warm and tasted like they were cooked last week. There were 2 customers inside and me in the drive through. It appeared as there may have been only 1 person working.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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