Numerous customers reported long wait times for service, lack of attention from staff, and overall poor service experiences.
Food Quality
Many reviews highlighted issues with food being cold, improperly cooked, or missing items from orders.
Management Concerns
Customers expressed dissatisfaction with management's responsiveness and ability to address service and food quality issues.
Positive Experiences
Despite the negative feedback, some customers praised specific servers and enjoyed the food when it was prepared correctly.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in restrooms and overall restaurant maintenance.
TV
Trent Vendrick
Nov 11, 2025
4.0
Went there for my birthday and everything was great 👍
RH
Rivon Hackett
Nov 9, 2025
1.0
Order totally wrong, internet is horrible, order,asked for 20 whole wings and fries, received 20 flats and drums (wingettes) wings were dry and hard,unable to eat them. Tried calling to return the order, phone kept saying number incomplete. Unable to call to return the wings. I was trying to get a refund or replacement, neither were available to me. I want a refund!!! Please advise on how to proceed and resolve this issue ASAP.
JW
Jackie Woody
Nov 1, 2025
1.0
The boneless wings were all breading. The food wasn’t hot, it really wasn’t even warm.
SP
Solid Peace
Oct 25, 2025
1.0
1- Nobody at lobby desk waited 8 mins had to call their store phone to get someone to come out. 2- burnt food. 3- missing items spent $13 on and call in to see if I could come pick it up the items I was missing and she told me she had to ask the manager, asked if I could speak to them because I love 20 mins away and the girl Vall ignorantly said she couldn’t get her manager because he was in the kitchen, it was mostly empty when I arrived & most of the employees were chilling in the back hence why I had to wait when I arrived. Never ordering here again save your money and energy. Would rate 0 stars if possible horrible service all around.
MT
Michael Thomas
Oct 20, 2025
2.0
This is a reminder to myself to never return here. Place was less than a 3rd full, we waited far too long for drinks, when they came, I was given a Guinness, not the ipa I had ordered. We were told the bartender had called off and they were understaffed. We didn't get our appetizer until our food was brought out and we reminded the waitress we had ordered one, as well as the "basket" of wedges (picture attached). Our waters never came, I had to go up to the bar for them. Lastly, the bill wasn't itemized, so I have no idea what we were actually charged for, but at that point I just wanted to get out as we had been held hostage far too long.
What the hell happened to this place? BW's was awesome during college, always packed, a bit pricey, but the service and food made up for it. It's like they aren't even trying anymore. I'm sure someone will reach out about how they can "make it right for me" or some bs. How about the owners stop with the excuses and get to actually improving the place.
Our server was polite, and probably had too much going on, which is understandable, I blame whatever's going on at this place solely on management and whoever owns the place.
Frequently Asked Questions About Buffalo Wild Wings
What kind of food does Buffalo Wild Wings in Brooklyn, OH serve?
Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the operating hours of Buffalo Wild Wings on weekdays?
Buffalo Wild Wings is open Monday through Wednesday from 11:00 AM to 11:00 PM, and on Thursday and Friday from 11:00 AM to midnight.
Is Buffalo Wild Wings open on weekends, and what are the hours?
Yes, Buffalo Wild Wings is open on Saturday from 11:00 AM to midnight and on Sunday from 11:00 AM to 11:00 PM.
Where is Buffalo Wild Wings located in Brooklyn, OH?
Buffalo Wild Wings is located at 5020 Tiedeman Road, Brooklyn, Ohio, 44144, USA.
What is the contact phone number for Buffalo Wild Wings in Brooklyn?
You can contact Buffalo Wild Wings in Brooklyn at +1 216-331-4572.
Which nearby restaurant can I visit if I want Italian cuisine near Buffalo Wild Wings?
Carrabba's Italian Grill is a nearby restaurant offering Italian cuisine, located close to Buffalo Wild Wings.
Are there any nearby fitness centers if I want to work out before or after dining at Buffalo Wild Wings?
Yes, LA Fitness and Hampton Fitness Center are nearby gyms where you can exercise before or after your visit to Buffalo Wild Wings.
Where can I grab a coffee near Buffalo Wild Wings?
Starbucks and Panera Bread are nearby coffee shops where you can enjoy coffee near Buffalo Wild Wings.
Is there a hotel nearby if I am visiting Buffalo Wild Wings from out of town?
Yes, there are several nearby hotels including Hampton Inn Cleveland Airport-Tiedeman Rd, Fairfield by Marriott Inn & Suites Cleveland Tiedeman Road, Hampton Inn by Hilton, and Extended Stay America.
What categories best describe Buffalo Wild Wings?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.