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Baskin-Robbins

3.5
(209 reviews)

Business Details

4740 Ridge Rd, Brooklyn, OH
44144, United States
(216) 741-4438
https://locations.baskinrobbins.com/oh/brooklyn/4740-ridge-rd

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 4740 Ridge Rd, Brooklyn, OH — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Baskin-Robbins
4740 Ridge Rd, Brooklyn, OH
44144, United States

Hours

Reviews

3.5
209 reviews
5 stars
86
4 stars
42
3 stars
20
2 stars
11
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.

Product Availability

Customers frequently reported that many menu items were unavailable or incorrect, leading to dissatisfaction.

Service Speed

Many reviews mentioned long wait times, both in-store and at the drive-thru, contributing to a frustrating experience.

Staff Behavior

Several customers noted unprofessional behavior from staff, including lack of urgency and poor communication.

Mixed Experiences

While many reviews were negative, some customers praised specific staff members and enjoyed their ice cream, indicating inconsistent service quality.
  • NS
    noman syed
    6 days ago
    1.0
    Expect to wait in drive thru 30-45 minutes
  • WR
    walde rive
    Feb 22, 2026
    1.0
    Service was terrible.
  • KK
    Kit
    Feb 17, 2026
    1.0
    They all need ownership or shut down.stop with the younger kids running the place.go out of business.stateneeds to shut all of them down.
  • MM
    Matthew Mangione
    Oct 18, 2025
    1.0
    I was so terribly disappointed today. I really had a hankering for some nice ice cream. I was on a motorcycle ride and knew that this Baskin and Robbins was there. So I pulled off and went in and ordered a three scoop cup.l The young lady at the counter gave me a little more than round shavings of my three flavors and it barely filled the cup . Horribly horribly disappointed.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

Brand Certified Facts from Baskin-Robbins

This information is certified by Baskin-Robbins and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Official website
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