McDonald's

3.5
1652 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14841 Snow Rd, Brook Park, OH
44142, United States

Hours

Reviews

3.5
1,652 reviews
5 stars
563
4 stars
363
3 stars
297
2 stars
140
1 star
289

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of attention to orders.

Speed of Service

Many reviews noted extremely long wait times, particularly in the drive-thru, with some customers waiting over 20 minutes for their orders.

Food Quality

Customers frequently complained about cold, old, or incorrect food orders, with several mentioning that their meals made them feel unwell.

Cleanliness

The restaurant was often described as dirty, with reports of unclean tables, floors, and unsanitary conditions.
  • PS
    Peggy Stropko
    2 days ago
    5.0
    Consistent
  • SM
    Shanta Oliver Malone
    Dec 23, 2025
    1.0
    Didn't like how the employees was they were very rude. But the food was fresh. My kids and grandkids want McDonald's and also didn't have certain food we was trying to get the kiddos. I will try a different McDonald's if my kids want McDonald's again when we visit back from out of town and what's funny my boys don't get take-out like that.
  • NA
    Nichole Von Alt
    Nov 25, 2025
    1.0
    Food was horrible and took forever to even receive the food
  • HH
    Hannah
    Nov 25, 2025
    1.0
    This has to be the slowest McDonald's to ever exist. I have been waiting for 25 minutes. Did I come to a gourmet restaurant without knowing it? In all seriousness the manager needs to do something about this. Plan better. Make food earlier. Something.
  • EZ
    Ed Zupancic
    Nov 17, 2025
    1.0
    Don't ever order delivery from this place not sure who is running this joint they always forget something just ordered 2 sausage and egg McMuffin (which are always delicious) and 2 hash browns I received those as well but they forgot my drink a large orange hi C and this is not a mistake I sware this place does this on purpose so people don't order delivery I'm always missing something and now I'm finally sick of this I won't even go to this place even for pickup even though I live 2 min away I know I will not bankrupt this place but I'm sick of missing items constantly every single time I order there is a missing item they have to do this on purpose it can't just be an accident every single time I order I'm not sure who is in charge here but they should be fired

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 14841 Snow Rd, Brook Park, OH?

Delivery is available every day from 5:00 AM to 11:30 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru is open daily from 5:00 AM until midnight.