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McDonald's

3.5
(1663 reviews)

Business Details

14841 Snow Rd, Brook Park, OH
44142, United States
(216) 676-4840
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14841 Snow Rd, Brook Park, OH
44142, United States

Hours

Reviews

3.5
1,663 reviews
5 stars
565
4 stars
365
3 stars
298
2 stars
142
1 star
293

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unhelpful staff, with many customers experiencing poor service and long wait times.

Food Quality

Customers frequently reported receiving cold, poorly prepared, or incorrect food orders, leading to dissatisfaction.

Cleanliness

The restaurant was often described as dirty, with unclean tables and floors, contributing to a negative dining experience.

Order Accuracy

Many customers noted issues with order accuracy, including missing items and incorrect food being served.
  • TW
    The Worker
    Feb 23, 2026
    1.0
    Very long lines and Rude workers. How can a place have teenagers that’s are already trained to be nasty and rude. I waited in the line for 10 minutes, paid and finally when it was time to get the food they made me wait at the drive thru window for 3 minutes then asked me to pull around only to provide cold food. Save your money and sanity by simply going to another location.
  • SR
    Stacey Rozanski
    Feb 19, 2026
    3.0
    Had a door dash order to pick up. I had to wait for the order to be completed about 5-10 minutes. I know it doesn't sound like a lot but when you have 3 more orders in the car now it's 4 late orders vs 1.
  • SP
    Shannon Perry
    Feb 18, 2026
    1.0
    I got the $5 meal deal. A double cheeseburger and nuggets. My cheeseburger was definitely just thrown together! My nuggets; I should have took a pic! 1 was extremely bad! Looked like it was cooked 7 times before giving it to me!!!!! Drive thru was ridiculous! Waited over 10mins in 1 line just to get there for someone to ask me if I was using my app? Said no, and no one was there to take my order! Told me to wait! I did, over 3 mins. While they took the car next to me! Than at window; gentleman had NO clue what I ordered!!! From the other person!
  • YM
    Yolanda Marie
    Feb 15, 2026
    2.0
    They didnt get my order right. I couldnt turn around being 30 miles from destination. I paid extra for my special request.
  • TM
    Thomas Mcgivern
    Feb 15, 2026
    2.0
    Always slow. They just can't get it together at this one.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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