Business Details
About
Mexican Restaurant
Chipotle Broadview Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,009 reviews
5 stars
416
4 stars
177
3 stars
86
2 stars
64
1 star
266
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including missing ingredients, small portion sizes, and food being cold or poorly prepared.
Service Speed
Many reviews highlighted slow service, particularly during busy hours, with some customers waiting excessively for their orders.
Cleanliness
The cleanliness of the location was often criticized, with reports of dirty tables, unkempt serving areas, and overall unsanitary conditions.
Staff Attitude
While some customers praised friendly staff, many others reported rude or indifferent service, contributing to a negative dining experience.
Inventory Issues
Numerous reviews mentioned the restaurant frequently running out of key ingredients, leading to customer frustration and dissatisfaction.
- JHJoe HolcombNov 16, 20254.0After all these years of being around, I still feel like Chipotle gives decent quality food and a decent amount for a reasonable price. I also like the variety. Hence, I keep going back after many years.
- SZSherrie ZimmermanOct 20, 20251.0Never again to this location, no cheese, no pepper and onions didn't ask if wanted beans. Awful experience wanted to return expensive little bowl. Sad.
- MBMelissa BabOct 20, 20251.0Whoever made my bowl today should be ashamed of themselves! It is just ridiculous what I got for the price I paid!!
- JBJess BeardOct 19, 20251.0We’ve been here a few times. The service here is slow- they had one person doing all the work and the line was to the door, they lied about not having guacamole when you could clearly see that they had it on the to go cart (and were out of a bunch of other things), and the lady running the register had to be reminded to wash her hands when she returned from the bathroom. Will not return to this location.
- CCCacie ChapmanOct 10, 20251.0This Chipotle is the absolute worst. Go literally anywhere else. The employees are rude. The managers are rude. This is the second time I've gotten here almost an hour after opening and they still don't have their food prepared for the day. I waited from the time I ordered my food in the front of the line 25 minutes before I was able to pay because that's how slow they were moving. 10 minutes of that was waiting for a bag of chips. There was no steak. There was only white rice. There was no queso dip. There was no chimichurri sauce. There was no fajitas. I ended up just ordering a kids meal and leaving because they didn't have the ingredients to make my typical order! The employees act like you're doing them a disservice by coming in. What a terrible location.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Broadview Heights?
Chipotle Mexican Grill in Broadview Heights is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Broadview Heights?
It is located at 4416 Royalton Rd, Brecksville, OH 44141, at the intersection of E. Royalton Road and Old Royalton Road.
What types of food does Chipotle Mexican Grill in Broadview Heights serve?
They serve customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Mexican Grill in Broadview Heights offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill in Broadview Heights online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
Is Chipotle Mexican Grill Broadview Heights LGBTQ-friendly?
Yes, Chipotle welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Mexican Grill Broadview Heights?
Nearby places include Giant Eagle Supermarket for grocery shopping, Huntington Bank for banking needs, and Starbucks for coffee.
Are there transportation or mobile service shops near Chipotle Mexican Grill Broadview Heights to assist visitors?
Yes, nearby stores like AT&T Store and T-Mobile provide mobile phone services and accessories which could be useful for visitors.
Where can I find other food options near Chipotle Mexican Grill Broadview Heights?
Nearby food options include Jimmy John's sandwich shop, Bob Evans restaurant, First Watch breakfast and brunch restaurant, and McDonald's fast food.
How can I contact Chipotle Mexican Grill Broadview Heights for inquiries or catering?
You can contact them by phone at +1 440-526-4398 or email at OH.2454.BroadviewHeights@chipotle.com.