Chipotle Mexican Grill

3.4
1015 reviews
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Business Details

4416 Royalton Rd, Brecksville, OH
44141, United States
(440) 526-4398
https://locations.chipotle.com/oh/brecksville/4416-royalton-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2454
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About

Mexican Restaurant
Chipotle Broadview Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4416 Royalton Rd, Brecksville, OH
44141, United States

Hours

Reviews

3.4
1,015 reviews
5 stars
418
4 stars
175
3 stars
89
2 stars
65
1 star
268

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and serving areas.

Service Quality

Customers reported slow service, understaffing, and rude employees, leading to a frustrating dining experience.

Food Quality

Frequent complaints about food quality, including soggy ingredients, incorrect orders, and small portion sizes.

Availability of Ingredients

Many customers noted that the restaurant often runs out of key ingredients, impacting their ability to order their preferred meals.

Customer Experience

Overall, the dining experience was marred by issues with service, cleanliness, and food quality, leading to a significant number of customers expressing dissatisfaction.
  • NO
    Nicole Ortenzi
    2 days ago
    1.0
    ordered a chicken bowl with brown rice and no beans. received a barbacoa bowl with black beans and no rice.
  • DR
    don ron
    Dec 27, 2025
    1.0
    Walk in the restraunt is a mess, there’s zero customers there and 5 employees, out of corn salsa, chips, silverware and napkins. Place could use a lot of freshening up on customer service and cleanliness
  • NK
    nicolai kolasinski
    Dec 23, 2025
    1.0
    Love a good burrito with all the food on the outside not in
  • DL
    Daniel Lang
    Dec 3, 2025
    1.0
    It’s amazing how this location went from lines outside the door to barely anyone at all. The food is uneditable at this point—the pork is very soggy and filled with fat. Chipotle is usually a decent chain, but it’s worth driving to North Royalton to get instead of this. Or just go to Bubbakoos down the street.
  • SH
    Stephen Hoffman
    Dec 2, 2025
    3.0
    Is the owner bogarting Tabasco and napkins to save money? Yet I frequent this location. Seems chronically understaffed. I’m sure the owner loves counting extra money from skimping on service.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Broadview Heights?

Chipotle Mexican Grill in Broadview Heights is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Broadview Heights?

It is located at 4416 Royalton Rd, Brecksville, OH 44141, at the intersection of E. Royalton Road and Old Royalton Road.