Wendy's

3.8
634 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
352 Sr 103, Bluffton, OH
45817, United States

Hours

Reviews

3.8
634 reviews
5 stars
244
4 stars
175
3 stars
100
2 stars
45
1 star
70

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed fresh and hot meals, while others reported cold, stale, or poorly prepared items.

Service Speed

Service speed is a significant issue, with many customers experiencing long wait times and incorrect orders.

Cleanliness

Cleanliness is a recurring concern, with multiple reports of dirty dining areas and unsanitary conditions.

Customer Service

Customer service quality varies; some staff are praised for friendliness, while others are criticized for rudeness and poor management.

Pricing

Customers find the pricing to be high relative to portion sizes and food quality.
  • MF
    Miss Fae
    Nov 9, 2025
    1.0
    My family and I stopped in Bluffton for a snack while on taking a family trip. The restaurant did not offer a welcoming atmosphere. One of the staff members just stood by the fry station staring at me and my family. The food wasn't appetizing in the least bit. The fries were cold, the nuggets were hard and dried out then the chili and baked potato were under cooked. Felt like a complete waste of time and money. Each person spent about 20$ to 25$ and we were very much disappointed. Due to weather conditions we didn't want to make another stop so we finished our 4 hour drive just eating when we got home.
  • WK
    William Kimmel
    Nov 8, 2025
    1.0
    Tried the new chicken strips for the first time. From what I see on their TV commercial it looked very tasty. It wasn't! Chicken strips were overcooked, really crunchy and dry inside. Won't be buying them anymore! I'll stick with Lee's from now on
  • JT
    Jamie Thompson
    Oct 29, 2025
    1.0
    Can't get a basic order right. I've been 3 times in the last 4 months and my order was wrong each time (the same error each time). The manager has a very bad attitude and no customer service skills. The prices are high, even for fast food, and not worth wasting your money if you expect to get what you paid for. Will not be back, and will definitely not advise anyone to go there.
  • SV
    Sara VanHorn
    Oct 24, 2025
    2.0
    Chicken was rubbery. Out of chicken strips. Didn't get my frosty, had to go back. Not very clean.
  • JH
    John Hadley
    Oct 23, 2025
    1.0
    Wow so expensive and you don't get a lot. I got their new chicken strips delicious but very expensive and they charge you .50 cents a sauce. I got a 3 piece meal with 2 extra sauces it came to 14.07. My friend got a Dave's triple meal large size came to 14.29. The counter guy was very rude .

Frequently Asked Questions About Wendy's

Is 634 - Bluffton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.