McDonald's

3.7
1282 reviews
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Business Details

500 OH-103, Bluffton, OH
45817, United States
(419) 358-9345
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
500 OH-103, Bluffton, OH
45817, United States

Hours

Reviews

3.7
1,282 reviews
5 stars
502
4 stars
297
3 stars
227
2 stars
97
1 star
159

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, indicating a lack of effective management and training.

Food Quality

Many reviews mentioned cold or poorly prepared food, including old fries and incorrect orders, leading to dissatisfaction.

Cleanliness

Several customers noted cleanliness issues, including dirty dining areas and bathrooms, which detracted from their overall experience.

Mixed Experiences

While some customers praised the friendly staff and quick service, many others had negative experiences, suggesting inconsistency in service quality.
  • CG
    Christopher Good
    2 days ago
    3.0
    Without fail, this mcdonalds makes me go to one of the waiting areas everytime we order at this location.
  • JH
    John Hadley
    Dec 29, 2025
    1.0
    No ice cream. Food ice cold and there is no one to help you out front. Very long wait times they just found on the drive thru. And everyone swares loudly.
  • BM
    Betsy Moore
    Dec 29, 2025
    3.0
    Food was cold. Asked for extra pickle and didn't receive them.
  • MS
    Melissa Smith
    Dec 22, 2025
    1.0
    The manager at this place was rude and unprofessional. It’s the middle of lunch rush and the girl helping customers at the counter was getting yelled at by the manager. The manager rudely stated that people could stop being lazy and use the kiosk that’s what they’re there for. Well, I’m sorry my 80 year-old grandmother doesn’t want to use one of those. I’m not sure what the big deal was with the young girl at the counter trying to do a job. The manager definitely needs some corrective action on how to talk to people.
  • AS
    Ari Schneider
    Dec 22, 2025
    3.0
    Stopped here on a road trip. We both had just a medium fry. They served one of us ice cold fries and the other fresh. I'm sorry if you're already making new ones maybe don't give someone ones that have been clearly sitting for 20+ minutes. Staff was rude since we came into the lobby. The lobby was not closed and we did not stay in it. Just grabbed our food and used the bathroom. We used the bathroom before of food was even done. Don't know what the staffs problem was normally do not have this type of issues at a McDonald's at 830PM.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Bluffton, OH?

McDonald's in Bluffton, OH is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it opens at 6:00 AM.

What are the drive-through hours for this McDonald's location?

The drive-through is open daily from 5:00 AM to 11:00 PM, except Fridays and Saturdays when it closes at midnight.