McDonald's

3.7
1271 reviews
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Business Details

500 OH-103, Bluffton, OH
45817, United States
(419) 358-9345
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
500 OH-103, Bluffton, OH
45817, United States

Hours

Reviews

3.7
1,271 reviews
5 stars
499
4 stars
296
3 stars
223
2 stars
97
1 star
156

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unprofessional behavior from staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted issues with food quality, including cold, overcooked, or incorrect items, with some customers expressing disappointment in the freshness of the food.

Cleanliness

Several customers noted that the restaurant and bathrooms were dirty, with reports of unsanitary conditions and a lack of basic hygiene supplies.

Staff Friendliness

While some customers praised the friendliness of certain staff members, others reported rude or dismissive behavior, indicating inconsistency in customer service.

Overall Experience

The overall experience varied significantly, with some customers enjoying their meals and others vowing not to return due to poor service and food quality.
  • JA
    jared arnold
    Nov 17, 2025
    1.0
    Placed a mobile order at 10:22am as I was currently on my way to Bluffton. I was charged $16 for my meal, I arrived at the drive through at 10:31am and I was told that breakfast was over and I could only get my ice coffee. I explained to the drive through worker that I was charged $16 for this breakfast meal and I was only getting a coffee. The one female in the back of the window laughed and said that breakfast could not be made anymore. When I pulled up to the next window to get my coffee the worker said that there was a single hash brown remaining, I laughed and just asked for my coffee. I’m unsure why breakfast can be order before the 10:30am deadline but can’t be prepared for someone picking it up. Update 11/20/25 I have been charged the full amount of $16.58 for a single iced coffee and no refund has been started. Capital explained that it would take 50 days for an investigation to be started so I’m out the money until McDonald’s corrects their error.
  • CS
    charles stallard
    Nov 8, 2025
    1.0
    Slowest mcd in ohio omg they suck
  • JL
    Jacob Lake
    Nov 3, 2025
    5.0
    Its McDonald's... What can really be said?? They did McDonald's things...
  • DH
    Don Harris
    Oct 30, 2025
    5.0
    Great place and faster than most.
  • BM
    Brian Mantor
    Oct 28, 2025
    1.0
    Sad that when people are at your counter to pay for orders put on your kiosk amd we get treated like we are an inconvenience! By the manager to boot!
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Bluffton, OH?

McDonald's in Bluffton, OH is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it opens at 6:00 AM.

What are the drive-through hours for this McDonald's location?

The drive-through is open daily from 5:00 AM to 11:00 PM, except Fridays and Saturdays when it closes at midnight.