Jimmy John's

3.6
214 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9708 Kenwood Rd, Blue Ash, OH
45242, United States

Hours

Reviews

3.6
214 reviews
5 stars
103
4 stars
35
3 stars
9
2 stars
14
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for delivery and poor service, with some experiencing rude interactions with staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about insufficient meat and poorly made sandwiches.

Staff Performance

While some customers praised friendly and helpful staff, others noted a lack of professionalism and poor management.

Delivery Problems

Frequent complaints about incorrect deliveries and delays, with some orders taking over an hour despite being close to the location.
  • CC
    Conan
    Dec 24, 2025
    1.0
    So walked in at 10:45am on 12/24/25, girl in her 20's with a white earbud snaps at me while I'm giving order to the cashier "I don't have bread for you I can't serve you." And immediately looks back down continuing working. I mean, if your store isn't managing bread and stuff I get it, I'm human and not entitled. Me getting something else for lunch isn't ruining my day, but the attitude and dismissiveness from her was out of control. By the way every time I'm there I see employees with ear buds in, can we just show up to work like adults? I will make certain to avoid this store permanently and only go to other franchise stores. Hope that podcast is really interesting homegirl!
  • LL
    lizziebakeoven
    Nov 24, 2025
    2.0
    I drive for doordash. I have not eaten from this particular location so I cannot say anything about their food. What I can say is every single time that i have picked app an order from this location.There has only been one employee at work and its the SAME guy. This is an extremely unsafe practice and I worry for that employee. What if he cuts himself on the job or gets hurt? What if hes sick? What if there is a type of emergency? What if somebody with nefarious intent comes in???? As someone who has worked in restaurants for about two decades I was absolutely astonished at that. The employee in question is always fantastic helpful and very kind, i just worry for him working by himself. The safety of the employees should be high on the important list for corporation.
  • SR
    Sue Reed
    Nov 14, 2025
    5.0
    Excellent experience. Whole team jumped in to complete my large order and it was perfect
  • AT
    Adam Turner
    Oct 30, 2025
    1.0
    The managers attitude is absolutely atrocious. The owner should be embarrassed by the lack of meat and topping on the sandwichs. Well, except for the gallon of mayo. Don't waste your time or money with this location. I was able to get a refund by contacting corporate. The manager didn't care when I expressed concerns and told me that she knows how to make a perfect sandwich in a snarky tone.
  • JH
    J H
    Oct 1, 2025
    1.0
    Literally 3rd time in a row.. I order the same sandwich evwrytime, that doesnt come with tomato. Get tomato.. last time order same, but say no tomato.., get tomato. This time, I say again, and they even ask. "No tomato?" I answer yes.... tomatoes all thru it. This is at 3 different jimmy johns, but today it was here. Done