Donatos Pizza

3.8
286 reviews
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Business Details

9405 Kenwood Road, Blue Ash, OH
45242, United States
(513) 792-4040
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
9405 Kenwood Road, Blue Ash, OH
45242, United States

Hours

Reviews

3.8
286 reviews
5 stars
142
4 stars
55
3 stars
24
2 stars
15
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; while some praised the pizza, others reported issues with cold or burnt items.

Customer Service

Customer service experiences vary widely, with many complaints about rude staff and order inaccuracies.

Delivery Issues

Numerous customers reported problems with delivery, including delays and incorrect orders.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding upcharges for modifications.

Cleanliness and Environment

Generally positive feedback on cleanliness and the dining environment, with some noting friendly staff.
  • JL
    Jeanine Lasco
    Dec 22, 2025
    5.0
    This place is a great pizza one thing for sure they don't skimp on the pepperoni and they cook it just right the Pepperoni's got a slight crunch it's delicious and their prices are fair very fair
  • PP
    Penny Paperroute
    Dec 5, 2025
    1.0
    The food was smashed and cold. Way too overpriced for poor quality.
  • CH
    chris hale
    Oct 9, 2025
    5.0
    Great pizza
  • CH
    Christopher Hess
    Sep 15, 2025
    1.0
    Just had a pepperoni duo delivered and this is how it showed up. Have to say, just truly disappointed and very upset, given that I even tipped 20% ahead of receiving our meal.
  • TC
    T.L. Combs
    Sep 4, 2025
    1.0
    I stopped in to the Kenwood Road location on August 6 for my first The Works pizza in a while. My order (10" Works, cauliflower crust, no mushrooms, light everything else and a fountain drink) that used to be just over $15 rang up at nearly $20. I asked what the price of the pizza was and was told that it was $13.xx. The clerk explained he had to charge me extra for holding the mushroom. I asked again to be sure: "I'm saving you money by not getting an ingredient and you are charging me extra for it?" Him: "Yes, that's a modification and results in an upcharge." Me: [shaking my head in disbelief.] "That's insane. I won't pay it." Him: "And the light pepperoni, light sausage, light green peppers, and light onions are all modifications that result in upcharges." You are not a crowded restaurant serving a staggering volume of meals or offerIng a 10 page, complicated menu that can justify charging extra for modifications. I left. Goodbye Donatos.
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza known for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 9405 Kenwood Road, Suite D, Blue Ash, OH 45242, USA.