Donatos Pizza

3.8
285 reviews
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Business Details

9405 Kenwood Road, Blue Ash, OH
45242, United States
(513) 792-4040
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Donatos Pizza
9405 Kenwood Road, Blue Ash, OH
45242, United States

Hours

Reviews

3.8
285 reviews
5 stars
141
4 stars
55
3 stars
24
2 stars
15
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the pizza quality, especially the cauliflower crust and pepperoni options, but there were multiple complaints about undercooked items and incorrect orders.

Customer Service

Mixed reviews on customer service; while some staff were described as friendly and helpful, many customers reported rude interactions and poor handling of complaints.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including wrong items and modifications not being honored, leading to customer frustration.

Delivery Issues

Several customers experienced significant delays and problems with delivery, including drivers not following through on orders and poor communication.

Cleanliness and Environment

The restaurant was noted for its cleanliness and pleasant dining atmosphere, contributing positively to some customer experiences.
  • CH
    chris hale
    Oct 9, 2025
    5.0
    Great pizza
  • CH
    Christopher Hess
    Sep 15, 2025
    1.0
    Just had a pepperoni duo delivered and this is how it showed up. Have to say, just truly disappointed and very upset, given that I even tipped 20% ahead of receiving our meal.
  • TC
    T.L. Combs
    Sep 4, 2025
    1.0
    I stopped in to the Kenwood Road location on August 6 for my first The Works pizza in a while. My order (10" Works, cauliflower crust, no mushrooms, light everything else and a fountain drink) that used to be just over $15 rang up at nearly $20. I asked what the price of the pizza was and was told that it was $13.xx. The clerk explained he had to charge me extra for holding the mushroom. I asked again to be sure: "I'm saving you money by not getting an ingredient and you are charging me extra for it?" Him: "Yes, that's a modification and results in an upcharge." Me: [shaking my head in disbelief.] "That's insane. I won't pay it." Him: "And the light pepperoni, light sausage, light green peppers, and light onions are all modifications that result in upcharges." You are not a crowded restaurant serving a staggering volume of meals or offerIng a 10 page, complicated menu that can justify charging extra for modifications. I left. Goodbye Donatos.
  • KB
    Kurt Best
    Aug 13, 2025
    5.0
    Traveling from Philly to Ohio and this one of the first out of town places I visited, where the pizza is beyond delicious.
  • DH
    David Hermann
    Jul 30, 2025
    3.0
    The order by phone was awful. The automated voice didn’t let me finish my order, It kept cutting me off when I tried to add ingredients and was repeating my incomplete order. I finally was able to talk to and I found him rude. And my order was still screwed up
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza known for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 9405 Kenwood Road, Suite D, Blue Ash, OH 45242, USA.