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McDonald's

3.4
(1088 reviews)

Business Details

350 W Bagley Rd, Berea, OH
44017, United States
(440) 239-0882
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
350 W Bagley Rd, Berea, OH
44017, United States

Hours

Reviews

3.4
1,088 reviews
5 stars
356
4 stars
217
3 stars
201
2 stars
95
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Many reviews mentioned cold, burnt, or improperly prepared food, leading to dissatisfaction.

Cleanliness

The dining area and restrooms were often described as dirty, contributing to a negative dining experience.

Staff Competence

Numerous comments indicated that staff appeared untrained or disorganized, impacting service efficiency.
  • JC
    Jonathan C.
    Feb 22, 2026
    1.0
    My family and I were ordering from a kiosk and the guy cleaning opened the door of the trash can and it hit us. After he replaced the trash bag he slammed the door shut.
  • TH
    Timothy Hassing
    Jan 30, 2026
    1.0
    Went through the drive thru ordered 2 big breakfasts w pancakes . Was asked to pull up and wait when food came out there were no pancakes . Went back through the drive thru and told them they were missing . Manager met me at the window asked me what I was missing I said 2 orders of pancakes he said I didn’t order correctly and was only willing to give me one set of pancakes . For the 21.59 my breakfasts cost I think I have paid for them . How much can pancakes cost . This is the 3rd time recently I have been there and every time there has been an issue . Thought 3rd time was the Charm obviously not . I won’t be going back there . What has happened to customer service? They have no interest in making the customer happy or making the order correct .
  • CC
    Charles Case
    Jan 21, 2026
    5.0
    I love the great value McDonald's gives. The App is so easy to earn and redeem with.
  • ED
    Ernest D'Wayne
    Jan 12, 2026
    1.0
    Tend to forget items often. Just don’t go hungry or you’ll be disappointed.
  • MS
    Mikayla Schaffer
    Jan 6, 2026
    1.0
    I don’t understand why it’s so insanely difficult for them to figure out what they’re doing. I just spent $4.50 on a large caramel latte just for half the cup to be empty and most of what was in there was foam. I understand it’s a bunch of young kids working there but jeez how dumb do you have to be to hand out a half empty coffee.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 350 W Bagley Rd, Berea?

McDonald's is open from 6:00 AM to 10:00 PM every day of the week.

Does this McDonald's location offer drive-through service, and what are its hours?

Yes, the McDonald's at this location has a drive-through open daily from 6:00 AM to midnight.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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