McDonald's

3.4
1083 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
350 W Bagley Rd, Berea, OH
44017, United States

Hours

Reviews

3.4
1,083 reviews
5 stars
354
4 stars
217
3 stars
202
2 stars
95
1 star
215

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, missing items, and food not matching what was ordered.

Service Speed

Many reviews highlighted consistently long wait times, both in the drive-thru and for in-store orders.

Staff Behavior

Several customers noted rude or unhelpful staff, with complaints about poor customer service and lack of professionalism.

Cleanliness

The restaurant's cleanliness was criticized, with reports of dirty dining areas and unsanitary conditions.

Food Quality

Multiple reviews mentioned subpar food quality, including cold or burnt items, and inconsistent preparation.
  • MS
    Mikayla Schaffer
    6 days ago
    1.0
    I don’t understand why it’s so insanely difficult for them to figure out what they’re doing. I just spent $4.50 on a large caramel latte just for half the cup to be empty and most of what was in there was foam. I understand it’s a bunch of young kids working there but jeez how dumb do you have to be to hand out a half empty coffee.
  • DD
    Danny Desmond
    Dec 30, 2025
    1.0
    Have tried to order from the drive through twice when they are open late and no one has taken my order. Would give 0 stars if I could. Why say you're open if you aren't going to serve customers?
  • SH
    Sabyasachi Halder
    Dec 30, 2025
    5.0
    One of the best christmas decorated Mc Donald’s.. its been a pleasure to dine in with kids and family.
  • CD
    Carpe Diem
    Dec 9, 2025
    1.0
    We ordered 4 cheeseburgers and we got the delivered all without a single piece of meat on them!!!! The Manager seemed unapologetic and turned it back to me to fix the issue. If I paid for delivery and a tip and you mess it up, why must I be responsible to fix the issue. If you guys can't even remember to put meat on a burger, you really need to evaluate yourself.
  • KM
    Kyle Mcall
    Dec 1, 2025
    1.0
    Overall 1 star. The manager must just like little kids because the only people that work there are high schoolers. They mess up every order ever. I even do it through the app every single time. Apparently that's too difficult as well... They forget sauce every single time I go. Not exaggerating either. Then when you ask for the sauce that you already paid for they try and charge you 15 cents. My favorite part is I ALWAYS ask for my receipt. They messed up my order so I grab the receipt. THEY CAN'T EVEN GIVE YOU THE RIGHT RECIPT. I was given a receipt for a single BBQ sauce.....So I have to sit there and go in my email just so i don't have to pay 15 cents. At least taco bell down the street gives you a paper with a phone number to call if they miss an item. I have been going to this same location for 10 years and it hasn't changed. It's officially a management issue. The guy only hires kids. They either do it on purpose because they don't like you or they are just plain dumb. I've worked there so i know everything i order pops up on the screen. how hard is it to put it all in the bag???? They can't even leave ice out when you ask for NO ice. I go back around the line to get my drink with no ice and they hand me another drink WITH ice. So i got 3 drinks for free because they can't figure out how to put no ice???? If i wanted 3 drinks don't you think i would have bought 3? i don't need 3 damn drinks for free. This place sucks and nothing is ever right. They need a new manager because clearly this guy likes kids. Awful location.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 350 W Bagley Rd, Berea?

McDonald's is open from 6:00 AM to 10:00 PM every day of the week.

Does this McDonald's location offer drive-through service, and what are its hours?

Yes, the McDonald's at this location has a drive-through open daily from 6:00 AM to midnight.