Arby's

4.0
678 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
480 West Bagley Rd, Berea, OH
44017, United States

Hours

Reviews

4.0
678 reviews
5 stars
309
4 stars
176
3 stars
102
2 stars
39
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, poorly prepared, or incorrect orders.

Service Issues

Numerous reviews highlighted rude or unprofessional staff behavior, as well as slow service and order inaccuracies.

Positive Experiences

Some customers praised the friendly staff and good food, particularly during busy times, indicating that experiences can vary.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues in the dining area and problems with equipment, such as the shake machine being down.
  • RS
    Rebecca Steinke
    5 days ago
    1.0
    Drive thru employee was snotty and rude taking my order for literally no reason. Disrespectful taking my order, and then when I got to the window not only did he just shove my food and drink at me without even looking at me, he didn't speak a single word, even when I said hello and thank you. I ordered their box meal deal, as soon as he handed it to me the smell of old, nasty grease filled my car. I'm home and have opened my food, and all of the fried items in my meal look disgusting - not only were they clearly cooked in dirty oil but the potato cakes are saturated in it, like they've been sitting for a while. When you press on them the grease forms a pool in the indentation. My "regular" roast beef was NOT hot, fresh meat - clearly from yesterday and the portion was 2oz instead of 3...I guess they don't expect folks to weigh it but since they were so rude and then provided nearly inedible slop, I'm checking it because you need called out. I worked in fast food and waited tables for over a decade... I understand having bad days and all that, I don't expect to be fawned over but basic human decency to someone who is not being rude or difficult to you is not a hard thing to provide. So, young man with the dreads - I was kind to you, and patient, and I accepted your verbal abuse and disrespect without even saying anything... but this food is an absolute crime against humanity. Either be nice or serve edible food. Both would be preferable but doing neither is foul.
  • MD
    Matt D
    Dec 11, 2025
    1.0
    I went through the drive-thru at 1:00 p.m. yesterday and ordered a chicken cordon bleu sandwich, which was a total disappointment. The small chicken filet looked dark and burned and was really dried out and old. The small amount of mayonnaise on the sandwich could not save it from being dry as a bone, and the small amount of ham they put on the sandwich is barely noticeable. They should be embarrassed to charge over $6 for this pitiful sandwich. I struggled through a few bites of the sandwich and threw the rest of it in the trash.
  • SC
    Steve Cohen
    Sep 8, 2025
    5.0
    Very good.
  • MC
    Matthew Cruz
    Aug 2, 2025
    5.0
    This place is disgusting when I caught up there to correct my order and the manager was very rude I would never go back there ever again the manager's attitude she shouldn't be a manager I went in there to order mine and my husband's favorite and grossly and disgusting I'm going to be very respectful and not post a picture because if anybody else seen how the food looked and they would probably never go back there but again I thought the manager would correct it but she was very rude and very disrespectful