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McDonald's

3.3
(1527 reviews)

Business Details

25640 Miles Rd, Bedford Heights, OH
44128, United States
(216) 292-1416
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25640 Miles Rd, Bedford Heights, OH
44128, United States

Hours

Reviews

3.3
1,527 reviews
5 stars
490
4 stars
297
3 stars
283
2 stars
122
1 star
335

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored during their visits.

Food Quality

Several customers reported receiving cold, stale, or incorrect food orders, with complaints about the freshness and preparation of items.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.

Service Speed

Customers frequently noted long wait times both in the drive-thru and inside the restaurant, often leading to frustration.
  • JJ
    JT
    Feb 26, 2026
    1.0
    Burgers was good, does were cold When u asked for fresh fires the guy look at me with glare and stuck his hands in the fries to check if they were cold. Then the fry cooked said they were fresh but they cold. Then I asked for napkins, and the guy have me a strare down as if I was putting him out, and proceeded to help the next guy in line and took his order and then handed a six inch stack of napkins. I felt disrespected and angry. All the time it took to get napkins my food quality suffered and so did my appetite. The lady that was expediting had an attitude as well when I asked her for a cup. Maybe they were all having a bad day. If so, I could tell.
  • LE
    Loretta Eatman
    Feb 17, 2026
    1.0
    Manager on night shift (white lady) was very rude and unprofessional too busy smoking cigarettes outside with her employees in the back when i received my order! the nuggets were hard and old, fries was soggy, and the apples were expired. when calling to talk to manager complaining that my kids said the apples taste funny she said “from one day” in a smart alec tone! and then continued to say “you can bring the apples back so i can check them out there’s nothing i can do about it” if she wasn’t too busy smoke her cigarette like it was a pipe our order would have been correct! i will be getting my refund
  • II
    ivi (ivi.MusicPro)
    Feb 17, 2026
    1.0
    This is the third time I’ve ended up at this location. Every time, I found the door closed at 8:00 a.m., even though according to the schedule it should be open. Because of this, I had to cancel DoorDash orders since the wait time at the drive-thru is very long. Today, for the third time, I tried again. It’s 8:40 a.m. and the door is still closed. I placed an online order, but no one comes outside to bring it to you. They just signal you to go to the drive-thru. The door is closed as usual at 8:40. I had to walk to the drive-thru to pick up the order. If you have time to wait, you can come here. If not, look somewhere else. I would avoid this place, especially for food delivery orders. I don’t think anyone wants to waste time here when they can make money somewhere else where things actually work properly.
  • AP
    Ariel Palmer
    Feb 2, 2026
    1.0
    One of the worst McDonalds out there ! First of all always a long wait . Workers are always rude besides a few at the first window . I went today and they had an older lady at the 2nd window giving out food with dried up snot around her nose and white residue around her lips which is unacceptable and unsanitary !! It’s a restaurant !! Terrible terrible -4 stars! I wouldn’t miss it if it closed down ! Corporate needs to step in and do something before it does .
  • CF
    Cierra Finley
    Jan 24, 2026
    1.0
    Hey, so I went to this location today at 9:38pm first thing I went through the drive-through and the young lady said sorry for the inconvenience you have to come in so I came in as I arrived. I placed my order on the kiosk and sat down and waited for my food. As I waited. I watched the girl as she stood at the register texting on the phone while handing a customer a cup for her fountain drink next she I’m guessing, went to start bagging my order and I watched her scoop the fries into the container and throw the fry in my bag so of course the fries were upside down on the bottom of the bag. Then she gave me my blue raspberry frozen drink. I had to tell her I also had a high sea orange with my fish fillet meal then she gave me another cup while I was waiting for my food. I noticed that in the lobby dining area all the tables were dirty. I was a bit confused because it was for Staff that I can see in the restaurant and only two customers, including myself. The best part is when I got home my sandwich was so hard. The cheese was melted on the back of the box which means they didn’t even put the sandwich together neatly and it was a completely old piece of fish is extremely hard photos below I pay about $15 and can’t even eat my food because it was completely old. I will be reaching out to corporate Monday morning. This is ridiculous. I’d rather for them to say that they don’t have any fish fillet then to give me something that’s extremely old and been sitting a heart that’s not even edible not to mention no one said thank you have a nice day or anything. Some people don’t need to be in customer service. This location really needs to evaluate who they leave and charge or who is working. It was an extremely horrible experience. Not to mention, I asked for one sweet-and-sour sauce that I paid for she gave me three sweet-and-sour sauce and my bag was full of napkins. I have so many napkins in a bag. I couldn’t see the sweet-and-sour until I took everything out the bad. I noticed that part because I am a business owner and supplies cost money so for her to give me 16 napkins is insane.

Frequently Asked Questions About McDonald's

What are the regular dining hours at this McDonald's location?

The restaurant is open from 8:00 AM to 10:00 PM every day of the week.

When does the drive-thru at this McDonald's open and close?

The drive-thru is open Monday to Friday from 5:00 AM to midnight, and on weekends from 6:00 AM to midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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