McDonald's

3.3
1506 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
25640 Miles Rd, Bedford Heights, OH
44128, United States

Hours

Reviews

3.3
1,506 reviews
5 stars
488
4 stars
294
3 stars
282
2 stars
120
1 star
322

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Cleanliness

Customers frequently reported unsanitary conditions, including dirty bathrooms and food preparation areas.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food.

Wait Times

Long wait times were a common complaint, with customers often waiting over 20 minutes for their orders.

Food Quality

While some customers praised the freshness of the food, many reported receiving cold or poorly prepared items.
  • LM
    leanna marie
    Nov 15, 2025
    1.0
    If I could give it a -⭐️ I would this is my 2nd time here and the staff is rude told my aunt that she needed to use the keosk to order even though the man was standing there and my aunt only had cash and the worker ( I believe the manager) told her that’s not her problem . We waited 45 minutes for nuggets got wrong food on one order and who my sauces nothing that we asked for . This place needs 1 new worker or 2 shut down it’s horrible also very very dirty and tables were sticky
  • KP
    Karlie Polomsky
    Nov 14, 2025
    1.0
    Young kid cashing people out was smacking on a cheeseburger with sauce all over his face and a mouthful of food - don’t they have a break room?
  • AA
    Alex
    Nov 12, 2025
    1.0
    I frequent this location alot. Not anymore. Business Owner calls you. Acts rude. Doesn’t like you got threatening call to sue for 50k.
  • BM
    Brittany Martin
    Nov 6, 2025
    2.0
    The girl working the drive thru window screamed at me to give her a minute when she didn't greet me or even say anything at all to begin with and I asked did she get my number I gave her. She was rude to me and said go to 2 and she slammed her drive thru window in my face at the beginning I went inside to ask if I could just pick up my order and they told me I HAD to go through the drive through , they couldn't just hand it to me because "that's what I selected in the app" I was just going here for a quick trip on my 30 minute lunch break from work. I get it's just fast food but no reason to be so rude.
  • CC
    Cassaundra
    Oct 24, 2025
    5.0
    The young lady that serve my fiancé and I this morning was the epitome of customer service, she was so pleasant and wanting to serve, she asked if we needed condiments, she just was simply nice and it really made our day, and u can tell that she not just working that’s in her spirit. I didn’t get her name but she is a beautiful brown skin woman with braids I think she is the manager. If you see this honey just know I’m that very brief interaction, a very simple transaction, u really made an impression for just sharing your energy with us this morning so thank you.

Frequently Asked Questions About McDonald's

What are the regular dining hours at this McDonald's location?

The restaurant is open from 8:00 AM to 10:00 PM every day of the week.

When does the drive-thru at this McDonald's open and close?

The drive-thru is open Monday to Friday from 5:00 AM to midnight, and on weekends from 6:00 AM to midnight.