Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Bedford Heights, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
552 reviews
5 stars
210
4 stars
83
3 stars
52
2 stars
42
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rudeness from staff and lack of accountability for mistakes.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Numerous reviews highlighted issues with food quality, including stale donuts and poorly prepared items.
Speed of Service
Customers noted slow service times, particularly during busy hours, impacting overall satisfaction.
Management Issues
Concerns about management and staff training were raised, suggesting a need for improvement in operations.
- JJjimmy e johnsonDec 30, 20253.0Ordered a double shot espresso. Coffee was a bit harsh. Server kept his back to me the whole time except to hand me my order.
- SJScarlett JeffersonDec 24, 20252.0way too much milk was added for a matcha latte but people were nice
- JJJordenDec 21, 20251.0I visited this Dunkin’ location early in the morning regarding a breakfast sandwich with a clear food-quality issue (photos attached). The lack of acknowledgment, apology, or resolution made the experience feel dehumanizing and deeply unprofessional. The egg on the sandwich appeared contaminated and was not something I felt safe eating. When I brought this to the counter, the issue was not acknowledged, and I was not offered an apology. I requested a refund rather than a remake, as I no longer felt comfortable continuing the transaction. I was told no one could issue a refund because a manager was not present. Multiple employees gathered at the counter, but no one attempted to resolve the issue, reassure me, or take accountability. I was simply told the manager was not there. I also was not greeted upon entering the store, which has been a recurring experience at this location. Being made to stand at the counter explaining a legitimate concern while staff watched without engaging was uncomfortable and unnecessary. This appears to be a management and training issue. Staff should be empowered to handle basic customer service concerns, especially those involving food quality. A simple apology and clear resolution would have gone a long way. I hope this feedback is taken seriously, as customers deserve to feel respected when spending their money.
- CJCrystal JonesDec 2, 20253.0Not as fast as other Duncan Donuts & not as friendly either...
- HHHuperetesNov 25, 20253.0You get what you came for - It's a Dunkin
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Bedford Heights, OH?
Dunkin' Bedford Heights is open daily from 4:00 AM to 8:00 PM.
Does Dunkin' offer delivery and pickup options?
Yes, Dunkin' offers both delivery and curbside pickup services.
Where is Dunkin' located in Bedford Heights, OH?
It is located at 5095 Northfield Rd, Bedford Heights, OH 44146, USA.
What special menu items are available for the holiday season at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Can I order ahead using a mobile app for faster service at Dunkin'?
Yes, you can order ahead using the Dunkin’ mobile app available on iOS and Android for a fast grab-and-go experience.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location offers drive-thru service for customer convenience.
What types of meals are served at Dunkin' Bedford Heights?
Dunkin' serves breakfast, lunch, and brunch meals, including coffee, espresso, breakfast sandwiches, and donuts.
Which nearby fast food restaurants can I visit along with Dunkin' in Bedford Heights?
You can visit White Castle, Rally's, and McDonald's, which are all nearby fast food options close to Dunkin'.
Are there any nearby car wash services close to Dunkin' in Bedford Heights?
Yes, nearby car wash options include Wash-N-Go, Wet Willy's Route 43 AutoWash, The Car Wash, and Car Wash.
What fitness or gym facilities are near Dunkin' in Bedford Heights?
Nearby fitness options include Golden Pyramid Martial Arts Center, Ultimate Body Transformers, and Cardio Bounce Fitness Camp.