Dunkin'

3.2
548 reviews
Decked Out Lattes
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Business Details

5095 Northfield Rd, Bedford Heights, OH
44146, United States
(216) 662-8850
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bedford Heights, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5095 Northfield Rd, Bedford Heights, OH
44146, United States

Hours

Reviews

3.2
548 reviews
5 stars
209
4 stars
82
3 stars
49
2 stars
42
1 star
166

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Numerous complaints were made about stale or poorly prepared food items, including donuts and sandwiches.

Customer Service

There were consistent reports of rude or unhelpful staff, contributing to a negative customer experience.

Cleanliness

Some customers noted cleanliness issues, particularly in the dining area and restrooms.
  • GG
    Gina
    Nov 3, 2025
    1.0
    Online says Dunkin is open at 4am, so does the website. They are NOT OPEN at 4am. The app took my order, said they were open and they are not. No one is even here.
  • KP
    Kellee Porter
    Aug 25, 2025
    1.0
    I used to love this place, the busier they are expect your order to be ruined. It was busy and the drive thru clerk was rushing lid was not on the clerk hands me the coffee and it spilled all over me and my car inside and out(new car) I ask for cream sugar and oatmilk, the oatmilk to cool it down because their coffee is served at BOILING temp. They feel the oatmilk is the cream so they just add only oatmilk instead of what I pay for. This place is horrible!!!!!!! And I'm watching it decline they may as will put the young people in there they started with when they first opened because it's no better. I will keep driving to Turney Rd.
  • WW
    Woody
    Aug 10, 2025
    4.0
    It was fast
  • PW
    Phillip Wentz
    Jul 27, 2025
    5.0
    These guys know how to run a drive-thru The fastest service friendly staff outstanding job dunkin' donuts!
  • DW
    Diamond Wright
    Jul 24, 2025
    1.0
    I ordered an iced latte with oatmilk and they literally gave me a cup of ice and oatmilk. The cup is clear they could literally see it’s a cup of milk, it was white.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Bedford Heights, OH?

Dunkin' Bedford Heights is open daily from 4:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup options?

Yes, Dunkin' offers both delivery and curbside pickup services.