Chipotle Mexican Grill

Reviews

• BC

  Bryson Canada

  2 days ago
  1.0
  I get chipotle a lot but today it was no good I spent 31 dollars on a damn burrito the guac was not made fully the stake was dried out and they forgot to put extra beans and the chicken was chewy and it was cold
• KT

  Kia Tyler

  Nov 4, 2025
  3.0
  We usually eat here regularly so when I stopped last night I expected the same thing. First and foremost the two shredded meats have been disgusting lately....dry, like they've been sitting all day it's foul honestly. Then a girl named harmony (staff member) when she asked the girl what I had and I confirmed I had a 3pt bowl with chicken and rice and she argued with me that she seen beans on it... We went back and forth twice before she opened it and seen how stupid she truly was because there was NO beans. Her customer service in terrible and I'd rather drive to literally any other city at this point then deal with this chipotle again. DO NOT GO HERE. I've never had much of a problem with anyone else and Jacki is always sweet and has great customer service when I go but even with that it's gonna be a hard pass from now on while that girl is there.
• DS

  Darius Spear

  Oct 13, 2025
  2.0
  Portions are horrible. They tride to give me like 9 pieces of chicken
• ZE

  Zack Ellis

  Oct 2, 2025
  1.0
  Me and my pregnant wife came in to get some lunch and she ordered a bowl I got a burrito. They gave her an okay amount of food but not a normal amount and they were very skimpy with my double wrapped burrito, I'm more than willing to pay extra to get extra but definitely not normal price or extra for less. Customer service was mediocre at best if that, the employees seemed cold and as if they didn't like their job or wanted to be there and put minimal effort into making our food and even being friendly. We spent $30 on lunch here and it felt like such a waste of time and money.
• TS

  T Smith

  Sep 26, 2025
  1.0
  Barberton location ..feel sorry for anyone that has to work with the so called manager "Harmony". We usually frequent this location twice a week, but will not be back until Harmony is fired, as from the sounds and looks of it, she won't and shouldn't be there long. None of the staff likes her, maybe with the exception of another worker named Dominic, they must be dating. Went in as usual on Mon 9/22 around 840pm...unfortunately Harmony was on the line...it was 5 of us, she tried to skimp on the rice (a spoonful then spread it across the bottom of the bowl) and had a visible attitude when asked for more rice. I started to walk out then. .we all wanted carne asada, she literally put 5 pieces of carne in the bowls...asked for a little more, not extra, but more so the amount of carne would justify paying $14 for it...she said with an attitude, "I can give you a little more, but its going to be extra"..Harmony said its only supposed to be 4 oz of meat...I assured her that the 5 lonely pieces of carne she had in the bowls was not 4oz ..she got combative ...has zero customer service skills and should not be a manager or employed there based off her attitude and the way she talks to customers...we didn't purchase anything and she and to throw away three bowls with the carne on them (lol)...too busy trying to be difficult that she as a manager didn't realize she cost the company $45 profit plus food waste over a few pieces of meat! My 14 yr old daughter stood there mortified at Harmony's behavior and had not said a word during the ordeal..as we turned to leave, Harmony then says something to my 14 year old daughter...I gave that witch a piece of my mind and left...before we left, a guy named Dominic came from the back not even knowing the story, and defends Harmony's actions towards children, so I assume he has to be her boyfriend....other employees apologized profusely (as we are regulars there) and said Harmony always acts like that and that customers always have a problem w her...some of the staff there even mouthed "thank you" to me after I told her off! Hopefully a district or regional manager reads this.. Harmony needs to go back to training or demoted bc onw day she is going to run into pissing a customer off not as nice as me with ber micro aggressions and they are going to come across that counter on her!

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