Dunkin'

3.9
384 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bainbridge, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16820 Chillicothe Rd, Bainbridge, OH
44023, United States

Hours

Reviews

3.9
384 reviews
5 stars
205
4 stars
67
3 stars
41
2 stars
18
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly staff, others report rude behavior and poor service.

Order Accuracy

Many customers express frustration with incorrect orders and missing items, indicating a need for improvement in order accuracy.

Drive-Thru Efficiency

The drive-thru service is often criticized for being slow, with long wait times reported frequently.

Product Quality

Customers have noted inconsistencies in food and drink quality, including stale donuts and poorly made drinks.

Cleanliness and Maintenance

Several reviews mention cleanliness issues and maintenance problems, such as broken equipment affecting service.
  • CS
    Catrina Sulkowski
    Nov 13, 2025
    1.0
    Some of the rudest staff I have ever encountered. I placed an order yesterday thru the app at 12:35 and was 5 miles away. I didnt walk out of the shop until 12:5y. They just started brewing the midnight coffee. There was no hello, no goodbye, have a nice day or a you too when I said it to them. Tried to get a word out of them and just rude. When I asked if they could just switch my coffee to the original brew. Didn't say anything to acknowledge they heard me. And when they made it she slammed it down on the counter. How is this okay?
  • LA
    leigh anne
    Nov 5, 2025
    1.0
    Never has cold brew. Closed at noon in the middle of week
  • DH
    Dan Harb
    Nov 5, 2025
    4.0
    Good coffee. Drive thru line has gotten really slow but that’s probably a staffing issue.
  • KK
    Kelly
    Oct 18, 2025
    1.0
    Why? Why are y'all still coming to this place for frozen donuts? Why are you fighting the traffic and drive thru for these crappy donuts? Go to Nik's Donuts for fresh made donuts. It's about a 1/4 mile away from this location. There is always parking and no traffic jams. The donuts are fresh, sometimes still warm. The coffee is from a local roaster. The service is always friendly. And it's a local, family owned business! Do better for yourself!
  • SL
    Steven Laskey
    Sep 28, 2025
    1.0
    Worst experience from a Dunkin ever. Front counter was closed at 3pm. Don’t know why but there were at least two people working so why would the inside be closed. This occurs more that it should at this location. Then I ordered and they said they didn’t have something and I asked one question and the girl working gave me an attitude. Then a guy came over the drive though. He too gave me an attitude when I ordered. Then he came on asking me what donut I wanted and I said no donut. And yelled pull around. Normally I have patience with these issues but this was just rude and uncalled for. Avoid this location.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Bainbridge, OH?

Dunkin' in Bainbridge, OH is open every day from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.