Dunkin'

Reviews

• JJ

  Jane

  Apr 4, 2026
  2.0
  I am here literally everyday because I love the coffee— I try to be patient. I feel bad for the employees because you can see, feel and hear their frustration once it’s busy (they are way understaffed some days). So, I can’t blame them. However, when I do a mobile order well in advance and I come in and see only half my order sitting on the counter (with my name saying its ready on the order screen, is BEYOND frustrating). When I ask where the rest of my order is I get this response “ the in progress and ready on the screen is on a timer, so technically it may not be ready” 😳 uhhhh ok??? One ticket at a time guys! My coffee is luke warm by the time I get the other items because they forget. Again, while I understand them being understaffed, one ticket at a time! As I wait I watch it all happening to others as well.
• EI

  Eric Ineman

  Mar 8, 2026
  1.0
  I visited this location's drive-through at 8:46 PM on a Sunday. According to both Google's listing and the Dunkin' corporate website, the location closes at 9:00 PM. When I pulled up to the speaker, an automated message indicated they were closed for the evening — over 15 minutes before posted closing time. My frustration with the discrepancy led me to say something out loud to the recording (not directed at any person). What happened next was unexpected: a male employee in full Dunkin' uniform came out of the building and approached my car in an aggressive, confrontational manner. When I followed up by phone to address the situation, I was told by the employee who answered that I couldn't speak with anyone except a manager — and that no manager was available. I was asked to call back the next day. I have a long background in retail. When a customer pulls in as I'm walking out the door, I go back inside and take care of them. That's the standard. Closing 15+ minutes early — especially for an order as simple as a black iced coffee — and then responding to a customer's frustration with aggression is not the standard anyone expects from a nationally recognized brand. I'm sharing this because the employees representing Dunkin' in uniform are a direct reflection of the company. The inaccurate hours are a fixable issue. The way a customer was treated when they showed up during listed business hours is a more serious one.
• SR

  Shy Ross

  Mar 8, 2026
  1.0
  Spent 30 min in line they all seem dumbfounded and clueless, told us they needed a manager to get into the system. Maybe they were all new. Either way took forever for 1 drink
• AW

  Anthony White

  Feb 21, 2026
  5.0
  Got the wrong donuts let exchange
• TW

  Ty Webb

  Feb 19, 2026
  1.0
  Got in line at 9:25 am and have only moved up one spot in 12 minutes and that’s only because one car left the line. Totally amazing that they can’t move people through here. 30 minutes to get your order. AVOID AVOID AVOID!

Frequently Asked Questions About Dunkin'