Main Event Avon

Reviews

• KB

  Katharine Bates

  2 days ago
  3.0
  Clean, decent food, fun when it isn't crowded. Some of the staff are super helpful and kind, and others are the opposite which sours the experience a bit.
• KH

  Kevin Hardy

  Nov 9, 2025
  1.0
  I had nothing but high hopes for Main Event to be the establishment I picked for my daughter's 5th birthday party, and I hate to say this experience was nothing short of unacceptable behavior and disgusting attitudes. Main Event is one of my favorite places to go, so I figured it would be great for a birthday party. That was a big mistake. The party staff of this establishment last night were rude and snappy and didn't want to accommodate for their errors on the activities scheduled. We only got to bowl for about 20 minutes in what should have been an hour because we were waiting on the staff to bring us bowling shoes. Then we got ripped from that activity for the food to be served. We only had an hour to eat, sing "Happy Birthday," do gifts, and clean up before we got kicked out of our room. While we were trying to help finish cleaning, a staff member named Jordan told us the best way to help is to just get out. I'm not one to take things personally, but her expression and mannerisms were as if she was annoyed by us. Then, when my wife and I were trying to pay for the party, a staff member, who I believe was a manager named Peggy, was rude and made several smart remarks. She cut our conversation short and basically walked away mid-conversation, telling the other manager to deal with it. I am appalled by the rudeness of the staff. Several people in the laser tag area were arguing with the staff because they were also being rude to them, and the staff member Jordan was also the main one being rude to them. I had such high hopes for this place as I come here with my family every so often, but yesterday was unfortunate. I'm very disappointed in the way we were treated. I will never have another party here. I'm not even sure if I want to return to this place at all after yesterday.
• TG

  Tamar Gonzalez

  Nov 9, 2025
  1.0
  I rarely/never leave negative reviews, but this experience deserves to be shared so other families are aware. If i can star this location a (-) I certainly would. We had a large party of 24 people for my daughter’s birthday yesterday 11-8-25, and this was by far one of the most unprofessional and disappointing experiences I’ve ever had. It was immediately clear that this location is not prepared or equipped to handle large groups despite having over a week’s notice and multiple confirmation calls from me beforehand. From the start, things went downhill. The setup was disorganized, the party started 20 minutes late due to the slow check-in and shoe process for our group, and the overall flow of the event was unrealistic. The party itinerary left no transition time between bowling, moving to the party room, and laser tag, making it impossible to enjoy any part of the experience. Out of our full hour of bowling, we were only able to bowl for about 24 minutes total before being rushed out and we were even told to end 16 minutes early. The staff, particularly Jordyn and Peggy, had unhelpful and disrespectful throughout. At one point, Jordyn told my family “the best thing you can do is just get out,” which was incredibly offensive and uncalled for. Peggy was equally unprofessional, cutting me off mid-conversation and passing me off to another manager, Diamond, rather than addressing my concerns directly which was highly disrespectful. I spoke with Diamond, who was kind and tried to help, but it was clear she was limited in what she could do under the management structure. Meanwhile, multiple staff members were visibly arguing not only with each other but also with other guests in full view of children and families. My guests and I had to watch staff yelling loudly and aggressively at the public over laser tag issues, creating a chaotic and uncomfortable environment. For a party that cost over $550, the experience was completely unacceptable. The lack of organization, professionalism, and customer service was alarming. It felt like the location prioritized overbooking and money rather than ensuring a positive, family-friendly experience. General Management needs to seriously re-evaluate all staff trainings including management, event coordination, and customer service standards to prevent other families from having the same experience. This location needs to severely modify the party planning to accommodate larger party with transition times. I would never recommend hosting a party here, and I plan to make my experience public so other families can avoid the same disappointment. This experience was heartbreaking and frustrating to see my daughter’s birthday celebration turn into a stressful and chaotic event.
• BC

  Brittany Childs

  Nov 8, 2025
  1.0
  I had a horrible experience at Main Event. The food was poor quality — the nachos had barely any meat or cheese, and everything tasted bland and cheap. Even worse, I was treated unfairly because of my bubbly autistic personality. Staff told my party they could only receive one drink at a time, and I never even got a drink after that. The situation was humiliating and discriminatory, especially in front of my family. What should have been a fun, lighthearted bowling and laser tag outing turned into an upsetting and exclusionary experience. Thankfully, one of the cashiers, Victoria, and our waitress, Ariona, were kind and tried to make up for it, but the overall experience was still terrible. I would not recommend Main Event to anyone looking for good food, fair treatment, or a welcoming environment.
• SM

  Sarah Michael

  Nov 4, 2025
  1.0
  DO NOT BOOK A PARTY HERE!!! we paid over 500 dollars for less then 2 hours. our activities were cut short and we had 45 min to eat sing happy birthday cut cake and clean up. you don't get your own party space but a small table surrounded by other parties. in our case wild boys almost knocked over and ruined a $200 cake as a result of lack of space and privacy. not all of our guests got to eat or partake in the bowling portion fully, due to unrealistic time expectations despite, not having any other events after us. food was mediocre as well. It's not worth the money or the chaos. also the prizes are junk and were all ripped or broken before walking out the door.

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