Five Guys

4.3
760 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 36050-A Detroit Rd in Avon is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
36050-A Detroit Rd, Avon, OH
44011, United States

Hours

Reviews

4.3
760 reviews
5 stars
472
4 stars
166
3 stars
54
2 stars
28
1 star
40

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the burgers and fries, while others reported issues with overcooked or greasy items.

Pricing

Many customers found the prices to be high, often questioning the value for money given the portion sizes and quality.

Customer Service

Staff received positive feedback for being friendly and polite, although some reviews mentioned inconsistent service experiences.

Cleanliness

The restaurant was generally noted as clean, but some customers pointed out areas needing improvement, such as the restrooms.

Order Accuracy

Several customers reported issues with incorrect orders, leading to dissatisfaction.
  • TA
    toni acosta
    6 days ago
    4.0
    I like there fries
  • MS
    Mohamad Sarraj
    Nov 17, 2025
    5.0
    very clean and provide quick service, very respectful staff who welcome you with a smile. and the amount of fires you get is amazing 🤩 I enjoyed it
  • AP
    anthony petrillo
    Nov 12, 2025
    1.0
    Messed up my order and was told to come back the next day to get replaced. The manager in duty that day rudely yelled at his employee and loud enough for me to hear that he isn’t fixing anything from yesterday doesn’t matter if the manager told me to come today. Left the store called the 800 number and they said they would call back. It’s been since mind September. Still nothing. We used to come once a week and now I haven’t been back.
  • DS
    Denise Sweat
    Oct 26, 2025
    5.0
    This place is great. Very hospitable staff and it was VERY clean. Nasty fountain soda machines, very common, will keep me from a place forever! Theirs was clean!!
  • RG
    Rich G
    Oct 16, 2025
    1.0
    Tuesday was the first time we had a bad food experience. It was so bad I needed to write this. The ordering service was good with a friendly greeting. Then having to wait the traditional 10 minutes for the hot food, normal. The pickup at the counter, semi-friendly. The fries = the worst Five Guys fries we have ever had!! We wait for the fresh cooked fries and received luke warm mixed with very few fresh cooked fries and over salted. So, it appears they mixed old fries which were already salted with a few new fries and salted again. Very dissatisfied!! I'm not sure we will ever go back. The whole point of Five Guys is fresh hot food. This is why you wait for your order, to receive FRESH HOT FOOD. The owner needs to look at the reviews and make adjustments accordingly.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.