Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.0
717 reviews
5 stars
377
4 stars
164
3 stars
63
2 stars
40
1 star
73
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the ice cream and food, many complained about cold or improperly prepared items.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and bathrooms, affecting the overall experience.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendliness and helpfulness.
PZ
Phyllis Zbasnik
Feb 25, 2026
5.0
Always good, no complains by
SP
Saku Paw
Feb 23, 2026
3.0
Make the cotton candy blizzard available all year and maybe I’ll give you a 5 star…
FL
Frank Lauria
Feb 22, 2026
5.0
We had a fantastic experience with the Avon Lake Dairy Queen. My grandson Frankie turned 8 and wanted a Minecraft ice cream cake. Another location told us they needed 48 hours, but Avon Lake was able to help with about 30 hours’ notice.
I originally just asked for a simple brown and green cake that said “Happy Birthday Frankie.” They called me back and said they could actually make a full Minecraft-themed cake — and it turned out amazing. It looked incredible and my grandson absolutely loved it.
The cake was ready exactly when they promised and the service was outstanding. I believe the decorator’s name may have been Katie, and if so she did a wonderful job. Thank you to the team for going above and beyond and making his birthday special!
DS
Dave Van Scyoc
Feb 11, 2026
5.0
It's always nice to go there. Of ice cream is awesome thing there they have many selections. If you're able to take dairy you should be able to find something you like. They also have other food hamburgers sandwiches. It's nice you can get some delicious food and then have your awesome dessert. Like I said so many selections of ice cream and such. Check it out!
SL
Sean L
Jan 27, 2026
1.0
They didn't make 70% of my order, lied to me that they couldn't do anything and to use the app or website to get my refund, website said to call the store back, they didn't pick up and then closed.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of menu items are featured at Dairy Queen Grill & Chill in Avon Lake?
They specialize in soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.
What are the operating hours of Dairy Queen Grill & Chill in Avon Lake?
The restaurant is open from 9:00 AM to 9:00 PM Monday through Thursday, Saturday and Sunday, and from 9:00 AM to 5:00 PM on Friday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location has a drive-thru for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it welcomes families and children. It also offers booster seats, high chairs, wheelchair accessibility, and has restrooms.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available for customers who prefer to dine outside.
Can I order food online or use mobile deals at Dairy Queen Grill & Chill?
Yes, mobile ordering and rewards are available, and you can order pickup online through their website.
Is free Wi-Fi available at Dairy Queen Grill & Chill?
Yes, they provide free Wi-Fi for customers.
Which nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit nearby automotive services like Avon Whites Brake and Wheel, Vitas Automotive, or Ed Tomko Chrysler Jeep Dodge. For shopping, Randall's Avon / Avon Lake Team Shop offers sporting goods and clothing.
Are there nearby health and wellness services close to Dairy Queen Grill & Chill?
Yes, nearby you will find counseling centers such as Western Reserve Counseling, Karuna Empowerment LLC, and New Leaf Counseling Services, as well as spa services like Skincare By Hannah Lopez and Soul Flower Studios.
How can nearby automotive businesses help customers visiting Dairy Queen Grill & Chill?
Customers can conveniently combine their visit to Dairy Queen with services like tire repair at North Coast Speedworks or dents and paint repair at Extreme Dent Repair and Paint nearby.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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