Dairy Queen Grill & Chill

Reviews

• AS

  Annabel Schustrich

  3 days ago
  1.0
  Not one to write reviews but this felt necessary. My family placed a takeout order this evening at the Avon Lake Dairy Queen. We arrived a few minutes after the time it was supposed to be ready, expecting to wait a little but were the only ones at the counter upon arrival. We were told our order was just getting finished up and were pointed in the direction of our order being made by one of the workers, who then immediately ditched our orders. We stood there waiting for our order, being the only ones in there for a good 5 minutes. Customers started to pick up, all starting to get their orders made before ours was even finished. We asked the worker who initially told us about our order if it was almost ready, only for them to have to figure out amongst the staff what was left to be made from our order, while the rest was melting. Our order was finally ready, so my mom asked to confirm that they had made her blizzard correctly, especially because she paid extra for the topping she wanted. They said it was made correctly and we got home and it was completely wrong. No greeting when we walked in the door. No communication between workers. The staff seemed to be a mess with no coordination and did not have good customer service skills whatsoever. I know the owner of this Dairy Queen probably won’t care, because the reviews have stunk for years, but just in case they care about customer service, or their reputation, they may want to change some things.
• JB

  Jen Brunkow

  Dec 20, 2025
  5.0
  The staff here is excellent! They handled my large order with several customizations with no issues whatsoever. It was super important to not have nuts on my parfait, and they handled the request perfectly. They were friendly and fast and everything they made was delicious.
• CC

  Candice Cheatham

  Dec 4, 2025
  1.0
  I came in with my husband on on Tuesday evening December 2nd around 5 pm. It was empty inside with several cars in drive thru. We dined in. 5 employees were working at this time up front. My dine in order was rudely dropped on our table in a bag by one of the employees.. My cheese burgers were cold. The atmosphere was dingy. They were obviously getting high in the bathroom!! It appeared that no one was in charge because they were all clueless with crappie looks on their faces. I literally felt like I was burdening them with my order. With 5 workers on site my cheese burgers should have been hot. Employees are Simply not being managed or trained in customer service correctly at this location. I'm embarrassed for who ever actually manages this Dairy Queen. You guys need new sufficient workers so you don't have to pay 5 employees to stand around and gossip acting like their doing something. I'll go to the Dairy queen across town.
• ZN

  zach noo

  Oct 27, 2025
  5.0
  This Ukrainian boy named Eric was very nice too me, I feel much appreciated, this is why I go here.
• DH

  Donald Hines

  Oct 24, 2025
  4.0
  The banana split was good. As far as fast food goes, DQ is the lesser of two evils.

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