Dunkin'

4.2
616 reviews

Business Details

(330) 505-1200
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Austintown, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1123 N Canfield Niles Rd, Austintown, OH
44515, United States

Hours

Reviews

4.2
616 reviews
5 stars
369
4 stars
123
3 stars
64
2 stars
13
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and poor customer service.

Food Quality

There were numerous complaints about food items being stale, cold, or poorly prepared, leading to dissatisfaction among customers.

Drive-Thru Experience

While some customers appreciated the quick drive-thru service, many others noted issues with long wait times and staff attitudes.

Cleanliness

Several reviews mentioned that the location was dirty and in need of better maintenance, raising concerns about hygiene.

Positive Highlights

Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted the quality of certain drinks.
  • MS
    Michael Salovich
    Jan 16, 2026
    5.0
    I stop here EVERYDAY my order is perfect everytime. Whatever crew I get, spot on. Friendly very personable and extremely attentive.
  • AX
    ariana xari
    Jan 15, 2026
    5.0
    Best Dunkin in my opinion never mess up my stuff and always nice!!! So sad they took the dunkin energies away though:(
  • KJ
    Kennedy Jordan
    Dec 19, 2025
    1.0
    I don’t leave a lot of reviews so when I do, the service was either perfect or the absolute worst. If you had seen the amount of stars I gave, I assume you know how the service was. Honestly, as someone who has cancer and a bad heart, I’m not supposed to be driving. I would rather risk driving to the Dunkin on mahoning Ave than to ever give this Dunkin my money again. The lady didn’t seem like she wanted to take my order. Got my order completely wrong and rung things up that I didn’t even order. I had paid for these things because the price didn’t seem too far off from what it was originally supposed to be. Couldn’t give me a refund because I used tap to pay and didn’t have my physical card on me and refused to load the money onto a gift card. This isn’t the first time I’ve had problems with this Dunkin, but I’ve tried to give them the benefit of the doubt (mostly because of my health and them being the only reasonably priced coffee place by me) but this time it went to far. If I could give a 0 star, I would.
  • SA
    Shari Archambault
    Oct 20, 2025
    5.0
    Quick drive thru
  • MC
    Maxine Cisneros
    Oct 2, 2025
    1.0
    I come here regularly and for a while it was nice, staff was friendly, food was always really great quality but, the past couple months it’s really gone downhill. I got donuts here once and they were super dry and frosting was like melted off. Anytime that we start our order (we get the same thing every time) they immediately sound annoyed and the tone of voice switches half way through ordering. The one time we went here we got hash brown and they were still almost freezing cold and they barely cooked them. Anytime we get wake-up wraps they are just thrown together and stuffed in the bag most of the time the ingredients are just not even in the wrap. Anytime we come here anymore they just sound like it’s an inconvenience that we are even ordering anything from them and that they have to do their job. This last time we came here today though was absolutely horrible. The interaction started off with the girl going “go ahead” and sounded super annoyed which I get it maybe she was having a bad day I’ve worked fast food I get it but you have to stay professional. My bf ordered two wake up wraps and then ordered a bacon wake up wrap sandwich. The sandwiches are the ones with the chipotle hash browns with your choice of protein which is stated on the menu. Once he said the wake up wrap sandwich the girl was like “um so how many?” And he asked what and she goes “you wanted two bacon egg and cheese wraps and then you said you wanted another one” and he goes “yeah I wanted two of the bacon wraps and one of the bacon wake up wrap sandwiches” she proceed to laugh and as she’s laughing a little she goes “yeah so how many you wanted two of the bacon ones and then another so how many is that?” And her voice changed to snappy mid sentence. My bf was like “I just want two of the bacon and one of the chipotle hash brown bacon ones. And she goes “ok” and then I ordered and I was slightly snappy towards her because of how rude she was being and we get to the window the girl was nice idk if it was the same girl or not but yeah. Our interactions with them anymore just seem very annoyed on their part and they are just very rude towards their customers. The time they gave us almost frozen hash browns they burnt my sandwich and also burnt the wake up wraps. They used to be good and friendly but they just seem kind of miserable anymore.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Austintown, OH?

Dunkin' in Austintown is open Monday through Friday from 4:30 AM to 9:00 PM, and Saturday and Sunday from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery services?

No, this Dunkin' location does not offer delivery services.

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