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Brand Certified

Wendy's

3.3
(558 reviews)

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
215 Barrington Towne Square, Aurora, OH
44202, United States

Hours

Reviews

3.3
558 reviews
5 stars
177
4 stars
122
3 stars
80
2 stars
53
1 star
126

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed, with some praising friendly staff while others report rude behavior and long wait times.

Food Quality

Food quality is inconsistent, with reports of cold, undercooked, or incorrect orders, alongside some positive mentions of fresh food.

Cleanliness

Multiple reviews highlight poor cleanliness in the dining area and restrooms, contributing to a negative dining experience.

Operational Issues

Frequent complaints about slow service and staffing shortages, leading to long wait times and operational inefficiencies.
  • DP
    Dave Pleva
    Jan 11, 2026
    4.0
    Very nice
  • SL
    S Lane
    Jan 10, 2026
    1.0
    Spicy chicken was raw and fries were cold
  • JL
    Jamie Ledsome
    Jan 10, 2026
    5.0
    Service was fast and friendly. Food came out quick, hot and fresh. Perfect! Keep up the great work!
  • LD
    Lisa Durst
    Dec 8, 2025
    5.0
    My mom lives in the area and we sometimes visit the drive-thru for lunch. I’ve been taken aback, honestly, at the incredible customer service I’ve gotten at the window, and not just from one person. I thought it would be only weekdays but I visited this past Saturday, December 6 with my husband, telling him that the gentlemen at the window are so good, they should train others. Seriously! And what a delight - we were treated to the nicest and funniest and joyful person behind the order screen. Most people are not like this, so please - recognize these great employees. (I threw away my receipt but will keep it next time.)
  • FF
    Fallon
    Nov 19, 2025
    1.0
    Every time I’ve visited this Wendy’s location, the service has been consistently poor. The workers often have an attitude and act as if customers are an inconvenience rather than the reason they’re there. I try to be understanding we all have rough days but it’s become the norm at this store. It really takes away from the experience, no matter how good the food is. I hope management takes time to address the customer service issues because people notice, and it matters.

Frequently Asked Questions About Wendy's

What are the drive-thru hours at Wendy's in Aurora, OH?

The drive-thru is open Monday to Thursday and Sunday from 9:00 AM to 10:00 PM, and Friday to Saturday from 9:00 AM to midnight.

Does this Wendy's location serve breakfast?

Yes, this Wendy's location in Aurora serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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