Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted extremely poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Customers frequently reported receiving cold, stale, or incorrectly prepared food, leading to dissatisfaction.
Cleanliness
Many reviewers noted unsanitary conditions in the dining area and a lack of cleanliness in the restaurant.
Staff Attitude
Several customers experienced rude and unprofessional behavior from staff, contributing to a negative dining experience.
Inconsistent Experience
While some customers praised the food and service, many others reported significant issues, indicating a lack of consistency in performance.
KS
Kaytlin Smallfield
3 days ago
1.0
This is the worst location ever. I just sat in the drive thru for 15 minutes and finally just pulled off. The here was literally 1 car waiting on the window, the rest of us were all waiting to order. It’s like they weren’t taking a car order until they finished the one before it and then would start the next order. Get it together folks.
LR
Layton Rhoden
Nov 14, 2025
1.0
Every time I come here, I have to wait 10 to 15 min in drive through, just to be told to park in front of the building to wait longer for my order. I would understand once in awhile for it to happen, but every time I come here...... plus they don't communicate with customers while they wait inside for the food. And they wonder why people get upset. One of the worse locations that I been to.
DM
Dawn McClelland
Nov 2, 2025
2.0
I ordered a double cheeseburger and an additional double cheeseburger for one dollar. They asked me to pull up to the curb and wait for my order to come out so other cars could get past me. After 10 minutes the food came out and the cheeseburgers were cold And very un appetizing. I’m going to be calling the manager tomorrow as this is Sunday night. I took a photo of the burgers, but there’s no place to post it. Imagine the worst.
DL
david canganelli (Lock88)
Nov 2, 2025
1.0
Don’t waste your time going to this McDonald’s. It is thee worst one i have ever been too. The service is extremely poor and they are extremely rude. I now drive 3 miles further totally out of my way to the McDonald’s in Aurora. The Aurora McDonald’s is much more friendlier and the service is so much faster, overall it is worth it.
MM
Michelle
Nov 1, 2025
1.0
If I could give zero stars, I WOULD!
Truly the worst service of any McDonalds in the area. Waited 45 minutes for a to-good order in the store. Watched them make an elderly man wait 20 minutes for his milkshake, and only when he (rudely) complained did anyone tell him the machine is down. I'm sure there are a few hard workers at this location, and perhaps they're all just inundated with too much business and not enough staff. Regardless of the reason, this location provides terrible service with unreasonable wait times, and bad attitudes to boot.