Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Aurora OH is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.3
656 reviews
5 stars
139
4 stars
53
3 stars
41
2 stars
48
1 star
375
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor portion sizes.
Food Quality
Numerous reviews highlighted problems with food quality, including over-salted dishes, undercooked rice, and stale ingredients.
Service Issues
Customers frequently mentioned poor service, including rude staff, slow service, and lack of accountability.
Cleanliness
Several reviews pointed out unsanitary conditions and dirty dining areas.
Inconsistent Experience
While some customers had positive experiences, many expressed frustration over the inconsistency in food quality and service.
TX
T x
Feb 22, 2026
5.0
Amazing food today I didn’t quite catch the worker name but she was amazing and made me one of the best chipotle bowls ever! Found out we both like chipotle rice the most and the cheese which are the two things chipotle don’t have sometimes late at night but tonight they did and it was great the cashier was amazing too and didn’t give me a hard time at all definitely one of the best chipotles I go to
EE
Evan
Feb 15, 2026
1.0
They were out of white rice. At Chipotle. During dinner. That’s like a burger place running out of buns. “Just get brown” isn’t the same thing. If the main ingredient’s gone, what’s the plan? I left.
JD
Johnny D
Feb 15, 2026
1.0
Service was bad, order messed up somehow got half steak and half chicken when I wanted no meat. Never returning shut this location down. Do not go to this store.
SF
Sarah Flinchbaugh
Feb 15, 2026
1.0
Literally awful. Ordered through app and both bowls were wrong.
HC
Hannah Conklin
Jan 31, 2026
1.0
I never leave reviews or complain about my food—I usually just suck it up and eat it. But this experience was really disappointing. I ordered through the app and didn’t realize until I got home (about 15 minutes away) that my bowl was barely a quarter full. There were only a couple pieces of chicken, and the “beans” were basically just sauce—there wasn’t a single actual bean in the bowl.
I’m pregnant and was extremely hungry, so realizing I didn’t even get a proper portion was upsetting. I did drive back and they fixed it, but the fact that I had to make a second trip is the issue. What’s even more frustrating is seeing so many other negative reviews mentioning the exact same problem, yet nothing seems to be getting corrected.
I’ve never had an issue like this at a Chipotle before, which is why this was so disappointing.
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Certified March 01, 2026Yext Knowledge Graph
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