At Wendy’s in Athens, OH we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Athens, OH hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Food Quality
Many customers reported issues with food quality, including cold, stale, or improperly prepared items.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with items missing or made incorrectly.
Cleanliness
Several customers noted that the location was dirty, with sticky floors and unsanitary conditions.
Mixed Experiences
While some customers praised the speed and quality of service, others had very negative experiences, indicating inconsistency.
BR
Brad Richards
Feb 21, 2026
1.0
Hands down the worst experience and food I’ve ever had not only for Wendy’s but at any establishment. My visit was tonight at just before midnight, not only was the order taker pushy and rude when he asked if we wanted anything else and we said no his response was good pull up to the window. We got to the window and our drinks had no ice and the coke i ordered wasn’t even coke, he shoved a bag out the window aggressively and we had to tell him there should be more. He reaches back for another bag and again aggressively shoves another bag out the window and then just stares at us through a closed window. I have worked restaurant management for a better part of a decade and am servesafe certified and I can tell you the food we were served was not only below standard but also was not safe to consume and in the temperature danger zone. Please avoid this place as I truly believe someone will get sick from eating here. Very disappointed and will not be back.
AW
Amone Wildone
Dec 15, 2025
1.0
Order two hamburgers chicken nuggets and two fries. The burgers were wrong. Only one peice of bacon on each sandwich. The bread was stale and the cheese wasn't melted. Got home after eating here and got really sick. Never eat at this place and the kid in the drive through was so rude. Do better this is a small town no reason for bad service and bad food.
NG
Neil Gilliland
Dec 15, 2025
1.0
Was ordering food, got no response, the guy then said on the speaker "I don't have time for this shit" and then a girl got on the speaker and complained about us not answering about what sauce we wanted for our nuggets and said that we were "running up her drive thru times" and then we told her that no one ever asked what sauce we wanted and then she argued with us about it and then after we went to the window to pay, she was still running her mouth and then the guy asked us to park and they would bring the food out even though there was no one behind us.
SH
Scar Hillman
Dec 5, 2025
1.0
Took an hour and a half to get food when food was delivered half of the food was missing, gave us a spoon but no ice cream? instead of giving us the missing food they gave us a two dollar coupon for fries. Food was contaminated with employees hair. It’s not it.
GL
Grace Lemay
Oct 28, 2025
1.0
Would rate a negative if I could. The Manager named Kayla Nash, is very unprofessional, tries to deliberately argue with customers and has an awful attitude all around. The store is very disorganized and not clean AT ALL. Don’t know what happened, but this used to be the best Wendy’s in Athens. Now it’s switched. Cold food, poor service, and a stomach ache is all you’ll receive from Richland Avenue Wendy’s.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's on Richland Ave?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Does Wendy's at 380 Richland Ave offer breakfast?
Yes, this Wendy's location serves breakfast with various combos and sandwiches available via the app or website.
How can I order Wendy's food online?
You can order online through the Wendy's app or at order.wendys.com by selecting the Athens, OH location.
Is Wendy's at 380 Richland Ave currently open?
Yes, Wendy's on Richland Ave is open every day and committed to serving customers consistently.
What payment methods are accepted at this Wendy's location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback about my experience at Wendy's on Richland Ave?
You can contact their Customer Care through the Live Chat or call 888-624-8140, or fill out Wendy's Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on the Wendy's website, mobile app, and in-restaurant posters.
Are there other fast food restaurants near Wendy's on Richland Ave?
Yes, nearby fast food options include McDonald's and Taco John's, which can be convenient alternatives or additional dining choices.
What other types of dining options are near Wendy's at 380 Richland Ave?
Close by are dining spots like DP Dough for pizza, Purple Chopstix for Chinese and Thai cuisine, and McHappy's Bake Shoppe offering bakery and coffee items.
Which nearby services can be useful when visiting Wendy's on Richland Ave?
Nearby you can find Hocking Valley Bank for banking needs, Speed Queen Laundry for laundry services, and Summit Fitness Center for gym facilities.
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