Service Quality
Customers frequently reported rude and inexperienced staff, with many experiences of incorrect orders and poor customer service.
Food Quality
The food quality has declined, with complaints about cold, overcooked, or improperly prepared items, as well as issues with portion sizes.
Wait Times
Long wait times were a common complaint, especially for drive-thru and app orders, leading to frustration among customers.
Staffing Issues
Many reviews indicated that the location is understaffed, contributing to slow service and order inaccuracies.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.