Arby's

3.9
616 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
991 E State St, Athens, OH
45701, United States

Hours

Reviews

3.9
616 reviews
5 stars
268
4 stars
176
3 stars
85
2 stars
37
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about cold or poorly prepared items, while some customers enjoyed specific menu items.

Staff Behavior

There were mixed reviews about staff behavior, with some praising friendly service while others reported rudeness and unprofessionalism.

Cleanliness

Several customers noted cleanliness issues in the dining area and with food preparation, contrasting with a few positive mentions of cleanliness.
  • RW
    Randy Whitaker
    Dec 30, 2025
    5.0
    Great food. Nice staff. Best fish sandwich in town and the peach cobbler rolls are my new favorite fast food dessert.
  • TL
    Tina Lambert
    Dec 18, 2025
    1.0
    This place sucks anymore, never get what I ordered when we go through the drive thru, ordered a regular roast beef and a burger and jalapeño poppers and they charged me 27.00 ridiculous wanted regular roast beef and got beef and cheddar which was cold. I will never spend another dime there.
  • PR
    Paul Ross
    Dec 16, 2025
    1.0
    I went to the Arby's drive thru today about 2:30pm. I noticed that they took orders from cars that arrived after me. I complained about this to the person on the speaker and she said after my complaint, something like "we won't be serving you today." I left the line and drove the parking lot. I called and asked for the manager. She answered, I started to complain again and she said the white car was first then hung up on me. Well the white car did pull up to one of the kiosks before I did but I had been in the other line maybe 3-5 minutes. I l had indeed been there first but apparently they go by their cameras. McDonald's on Richland does take first come first served. Arby's system goes against the grain of the American way of treating people. It should be first come first served not what is convenient for Arbys While the their conversation was civic it was rude. The food is okay but as noted in other reviews the order is often wrong.
  • DR
    David Rutter
    Dec 15, 2025
    1.0
    Cold mac and cheese.. I mean take 5 secs sir it and put it back in the microwave when you "make" it... also have a little pride in what you serve..or just go ahead and slop it together!!👍
  • LT
    Leona Thacker
    Nov 14, 2025
    1.0
    Worse experience I have had with this Arby's. The roast beef was sliced too thick and a real turnoff. It tasted ok but required a lot of Arby's sauce to tolerate the thickness of the meat. My apple turnover was borderline burnt so bad as not edible. I ordered a coke zero but when I got to the window they tried to give me a Rootbeer, which would be fine but I have to limit my sugar I am diabetic. The price ala cart for fries is ridiculous at $3.49 for a medium size although I know this is the trend in fast food now. My daughter said her roast beef on her French dip was also not tasting right to her because it was cut thicker than normal. This is the worse meal I have had at an Arby's in the 50 years I have been a patron of Arby's. Yes, I am that old I remember when Arby's first appeared locally in the area I grew up in and how excited we were for them. Service was slow and hard to wait for a while to even get in the line to go get my food. I was in the drive thru line. I live 17 miles away so could not see what the food was like until got home and I wasn't going to drive back to get it fixed. Lucky when the lady handed me the drinks she said what they were otherwise the Rootbeer mistake would not have been fixed. A very bad day at Arby's (November 13, 2025) at around 12:15 pm.