Brand Certified
Arby's
3.9(620 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
991 E State St, Athens, OH
45701, United States
Certified by Arby's • Mar 01, 2026
(740) 592-4399
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/oh/athens/991-e-state-st/store-7443
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
3.9
620 reviews
5 stars
270
4 stars
176
3 stars
85
2 stars
37
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold items, incorrect orders, and poorly prepared sandwiches.
Service Issues
Many reviews highlighted slow service, rude staff interactions, and frequent mistakes in orders, particularly in the drive-thru.
Cleanliness
Several customers noted unsanitary conditions in the dining area and poor management of cleanliness.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items, indicating that experiences can vary.
- JHJames HeiserJan 12, 20261.0I've been eating Arby's for 50 years and this particular one was awful!!! Why are you slicing the beef so thick?? It was chewy tough and rubbery... my potato cakes were so greasy from the oil not being hot enough?? Quality control is definitely lacking won't be returning to this location.
- RWRandy WhitakerDec 30, 20255.0Great food. Nice staff. Best fish sandwich in town and the peach cobbler rolls are my new favorite fast food dessert.
- TLTina LambertDec 18, 20251.0This place sucks anymore, never get what I ordered when we go through the drive thru, ordered a regular roast beef and a burger and jalapeño poppers and they charged me 27.00 ridiculous wanted regular roast beef and got beef and cheddar which was cold. I will never spend another dime there.
- PRPaul RossDec 16, 20251.0I went to the Arby's drive thru today about 2:30pm. I noticed that they took orders from cars that arrived after me. I complained about this to the person on the speaker and she said after my complaint, something like "we won't be serving you today." I left the line and drove the parking lot. I called and asked for the manager. She answered, I started to complain again and she said the white car was first then hung up on me. Well the white car did pull up to one of the kiosks before I did but I had been in the other line maybe 3-5 minutes. I l had indeed been there first but apparently they go by their cameras. McDonald's on Richland does take first come first served. Arby's system goes against the grain of the American way of treating people. It should be first come first served not what is convenient for Arbys While the their conversation was civic it was rude. The food is okay but as noted in other reviews the order is often wrong.
- DDDavRutterDec 15, 20251.0Cold mac and cheese.. I mean take 5 secs sir it and put it back in the microwave when you "make" it... also have a little pride in what you serve..or just go ahead and slop it together!!👍
Brand Certified Facts from Arby's
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Certified March 01, 2026Yext Knowledge Graph
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