Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,369 reviews
5 stars
496
4 stars
351
3 stars
197
2 stars
99
1 star
226
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Food Quality
Many reviews mentioned cold or poorly prepared food, including cold fries and incorrect orders.
Cleanliness
The restaurant was often described as dirty and unkempt, with reports of unsanitary conditions.
Staff Attitude
Several customers noted rude or unhelpful staff, with complaints about poor customer service.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff being poorly trained and unmotivated.
- CYchris yNov 4, 20251.0How can they mess up an order of a salad, Jr cheese burger and fries. They didn't even give me the Jr cheese burger so my child only had fries. Now that I have seen so many reviews of others missing items I will never return. What poor management. Probably sitting there eating my son's sandwich!!
- MHMason HNov 1, 20251.0Usually the service here is fine, came in for breakfast around 930 and a lady named ashley with pink in her hair took my order, she had an attitude the entire time, was making other people do work for me. Got my order wrong and told me it was my fault it was wrong. And instead of getting me a new sandwich she made handed me a container with a sad excuse for a cooked egg in it. Will be asking for a different server if i come back.
- ARAlex RoodOct 11, 20251.0I know it was late when I went through the drive through (10pm), however when the gentlemen in the camo hoodie handed me the food ICE COLD and proceed fo disappear I am not the happiest… in the last 5 visits this is a common occurrence
- RCRon CookOct 11, 20253.0Dinning room could be cleaner
- AWAshley WiseSep 27, 20251.0This experience was ridiculous, I feel bad for most of the staff at this location..Not only was I missing food but when I went back in to say I was missing food, the general manager was mad because their timer for the drive was to high and instead of saying as a team we should work on getting this down she was very rude and arrogant to only one team member and that was a manager she was almost basically blaming him for not doing his job correctly, Also a long with the drive thru sandwich maker he seemed very rude as well, he didn't even call out the food that he made he just tossed it on the counter and they didn't know what everything was....I have worked in the food industry for ten plus years and to see a general manager play the blame game instead of saying we should all work has a team and accomplish our goals and make sure everything is being called out so the correct orders go out it's hard to watch that. This Wendy's needs to work better has a whole team and if the general manager can not realize she needs to step up and do better instead of bringing others down then she isn't fit for that position.
Frequently Asked Questions About Wendy's
Is 628 - Freeway Store Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Ashland, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Ashland, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (419) 685-7902.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 628 - Freeway Store Wendy’s serve breakfast?
Yes, this Wendy’s location in Ashland, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's in Ashland, OH?
The drive-thru is open Monday to Thursday and Sunday from 7:00 AM to midnight, and on Friday and Saturday from 7:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Ashland, OH serves breakfast items including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on Us Highway 250 E?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's mobile app or their website at order.wendys.com for delivery or pickup.
Is there a drive-thru available at this Wendy's?
Yes, this Wendy's location offers a drive-thru service for your convenience.
What are the dining options available at this Wendy's?
You can choose dine-in, drive-thru, takeout, or delivery where available at this Wendy's location.
How can I contact this Wendy's location for questions or feedback?
You can call the Wendy's at (419) 685-7902 or reach their Customer Care team through their Contact page, live chat, or phone number 888-624-8140.
What nearby hotels can I find close to Wendy's on Us Highway 250 E?
Nearby hotels include the Quality Inn, Super 8 by Wyndham Ashland, Hampton Inn & Suites Ashland, SureStay Plus Hotel by Best Western Ashland, Wingate by Wyndham Ashland, and Holiday Inn Express & Suites Ashland.
Are there other fast food options near Wendy's in Ashland?
Yes, nearby fast food restaurants include McDonald's, Donna D's Pizza, Denny's, Jersey Mike's Subs, and Dunkin'. You can visit these places before or after your Wendy's visit.
What nearby amenities can help customers find or enhance their visit to Wendy's?
Customers can use nearby gas stations like BP or Ferrellgas, visit local parks like Audubon Wetlands Preserve for a walk, or use services like Snap Fitness gym or Verizon mobile store during their trip.