Dunkin'

3.9
831 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ashland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1008 Commerce Pkwy, Ashland, OH
44805, United States

Hours

Reviews

3.9
831 reviews
5 stars
444
4 stars
144
3 stars
87
2 stars
38
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or argumentative.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and items being unavailable, leading to customer dissatisfaction.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, with long wait times even when few customers were present.

Food Quality

Several reviews mentioned poor food quality, including cold items and unsatisfactory preparation.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their kindness and excellent service.
  • AG
    Ashley Graves
    Dec 23, 2025
    3.0
    Y'all must of put dairy in my drink when I asked y'all to substitute it with oat-milk. Now my stomach is tore to the floor.
  • LB
    Leo Baragona
    Dec 22, 2025
    5.0
    Nice employees. Great breakfast.
  • MA
    Marina A
    Dec 13, 2025
    5.0
    Person taking orders and at the window the morning of 12/13 were wonderful. Great customer service. Drink tasted amazing (even though it was simple). Great job guys
  • SS
    Stacey Schaufele
    Dec 8, 2025
    1.0
    Made a mobile order. Drove 9 minutes to get there. Waited in dt line over 5 minutes. Get our coffee and it was cold. The worker who was very rude said " you placed your order 20 minutes ago and that's why it's cold." She replaced the coffee with another cold coffee with coffee grounds in it and acted rude the whole time. Please do better! Being friendly is not optional at a food service job! Also out of several items!!
  • DM
    Dawn Mansfield
    Nov 28, 2025
    1.0
    The rudest females i have ever had the displeasure of taking my order. Cashier refused to answer my questions, acted like a complete jerk. Like it hurt her to listen to me. Someone took my drink and walked out, witnessed by people, but they acted like I was the thief. Not one worker had a positive attitude or friendly. I dont recommend this place unless you are also hateful. Only one star because I like dunkin coffee. P.s. I only had a medium plain black coffee. Not like it was difficult. Husband had a large regular with cream and sugar. Granddaughter had a pink wicked.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Ashland, OH?

Dunkin' Ashland is open Monday through Saturday from 5:00 AM to 9:00 PM and Sunday from 5:00 AM to 9:00 PM for in-store service. Delivery is available Monday through Saturday from 6:00 AM to 8:00 PM and Sunday until 3:00 PM.

Does Dunkin' Ashland offer delivery and pick-up options?

Yes, Dunkin' Ashland offers delivery and curbside pickup services. You can order ahead using their mobile app or website.