Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Amherst is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
609 reviews
5 stars
275
4 stars
129
3 stars
55
2 stars
45
1 star
105
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Customers reported unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Service Speed
Many customers experienced long wait times for their orders, both in-store and drive-thru.
Order Accuracy
Numerous reviews mentioned incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Feedback on food quality was mixed, with some praising specific items while others noted issues with freshness and portion sizes.
Customer Service
While some staff were praised for their friendliness, others were criticized for being rude or unhelpful.
- EEEricDec 31, 20251.0Walked in seemed like everyone was just having a good time. Store was practically dead. Ordered our carry out. Bread was not prepared. Pretty sure I saw different workers walk over and cut the same bread for 1 sandwich. Had to substitute bread on 2nd sandwich for baguette, had an INSANE amount of mayo on it. Wrong soup was served entirely. And forgot a bag of chips. Got home. Notified store of the wrong soup. They offered to replace it free of charge. For what the food costs and the lack of service, this location is a strong pass. This is my 3rd time ever coming to this location with each experience being worse than the last within 5 years. I dont normally leave reviews at all but this one needs attention
- MDMr. DDec 8, 20251.0I was very disappointed with the cleanliness of the restaurant during my visit at 2:00 p.m. on a Monday December 8, 2025. EVERY table was unsanitary and unclean, and the carpeting was littered with food crumbs, napkins, and other debris. I could not find a clean table. An utterly disgusting experience. Although the manager was apologetic when I brought this to her attention, the restaurant was not understaffed and the lunch rush was already over, which made the condition of the dining area even more concerning. It also makes me wonder how many other customers had to dine in these conditions. Panera, you can and should do better. Please ensure the dining area is maintained throughout the day. The front vestibule is cluttered with leaves. It’s December ?
- AEAdriaunna EvansNov 9, 20252.0Honestly pretty disappointed with this Panera. I ordered ahead on mobile, but still ended up waiting about 20 minutes in the drive-thru just to pick it up. When I finally got my food, everything was cold — even the soup. The BBQ chicken sandwich didn’t have any onions on it either, which kinda threw the whole flavor off. I usually like Panera, but this location just missed the mark today
- MSMo Reece Young SrNov 4, 20255.0Drive thru pickup order. Can't really mess that up.
- SBSharen BenningtonOct 27, 20252.0I ordered the Chipotle Chicken, egg, avocado this morning and I only had crumbs of chicken..probably not even a teaspoon. If they were out of chicken I would have ordered something else. Come on this isn't acceptable. I've ordered this sandwich before and always good....but I usually stop at the Elyria restaurant on my way to work.
Frequently Asked Questions About Panera Bread
Does Panera Bread in Amherst accept reservations?
No, Panera Bread in Amherst does not accept reservations.
What are the hours of operation for Panera Bread Amherst?
Panera Bread Amherst is open from 7:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.
Does Panera Bread Amherst offer delivery and what are the delivery hours?
Yes, Panera Bread Amherst offers delivery from 7:00 AM to 9:00 PM Monday through Saturday, and until 8:00 PM on Sundays.
What payment options are accepted at Panera Bread Amherst?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Panera Bread Amherst suitable for families and children?
Yes, Panera Bread Amherst welcomes families and has a children's menu available.
What services does Panera Bread Amherst provide?
Panera Bread Amherst offers Pick Up and Drive Thru services as well as catering.
Can customers order online or via app for Panera Bread Amherst?
Yes, customers can order online for delivery or rapid pick-up through their website or the Panera Bread app available on iOS.
Are there nearby coffee shops or cafes around Panera Bread Amherst?
Yes, nearby coffee shops include Starbucks and another Panera Bread location, providing options for customers who want a coffee before or after their visit.
What other fast food or sandwich options are near Panera Bread Amherst?
Nearby fast food and sandwich options include Subway and Taco Bell, offering convenient alternatives for meals in the area.
What local services and shops are conveniently located near Panera Bread Amherst?
Near Panera Bread Amherst, customers can find Verizon and Victra for mobile phone needs, Great Clips and Legends Salon for beauty services, and Anytime Fitness for workouts, enabling easy combination of errands and dining.