CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Amherst is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous customers reported extremely poor service, including long wait times, rude staff, and unhelpful attitudes.
Food Quality
While some customers praised the food as fresh and delicious, many others complained about incorrect orders, missing items, and unsatisfactory food preparation.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.
Staffing Issues
Several reviews indicated that the location was understaffed, leading to slow service and a lack of attention to customer needs.
LR
Lori Ragazinskas
2 days ago
5.0
Every time I eat there the food is yummy, fresh and the staff are nice and helpful.
A
Андрій Гаврилюк
Jan 2, 2026
1.0
If you wanna dine in, they just giving you food with to go packages, there’s no way to eat with a normal dishes
KN
Kiersten Narad
Nov 30, 2025
1.0
First off, how does ANY Panera have less than 3 stars??? Thought you guys cared about customers? Second, it's 3:15pm, I tried to place my order at the counter and there's a sign that said "kiosk ordering only" and I asked if it takes cash and they said no, card only. And I asked if I can place my order with them and pay cash and they said no. So I ordered on my phone. It said 10-15 minute wait, then it told me that time isn't correct, and the earliest was 20 minutes. So I accepted. One minute later, someone behind the counter shouted "Any orders coming in are now taking 30 minutes!" Well, I placed my order already so I had to wait. 35 minutes later I asked how much longer and she said there are more than 5 more orders before mine. Another 10 minutes later, she asked the other girl where my sandwich was and she said "oh crap!" and pulled it out completely burnt. She had her remake it. It was given to me over 5 minutes later with the wrong toppings on it. I asked them to remake it right and they both seemed angry. So I said nevermind and took it anyway. Mind you, this is almost an hour later. I would NEVER EVER EVER stop here again. And I'm a loyal Panera customer. DO NOT GO HERE!!!
1C
1492 Conquest
Oct 25, 2025
5.0
Please take the time to thank your crew members and the assistant manager that was on the register. The food was first class. The service was first class very clean restaurant…. I ordered the Asian chicken, sesame salad, a coffee and an oatmeal. It was so delicious very fresh… Again, I thank you guys so much and please take the time to thank the crew members that were on shipped that morning
EW
Erin Winstanley
Oct 12, 2025
1.0
Good luck having anyone take your order. Staff are just standing around doing nothing. This Panera is a rest area off the highway, drivers are weary & just want some food while the employees are probably not paid enough & don’t about the customers (just get another job).
No, Panera Bread Amherst does not accept reservations.
What are the opening hours for Panera Bread Amherst?
Panera Bread Amherst is open daily from 7:00 AM to 9:00 PM.
Does Panera Bread Amherst offer delivery services?
Panera Bread Amherst does not offer delivery services.
Can I order online for quick pick-up at Panera Bread Amherst?
Yes, you can order online using Rapid Pick-Up for quick service.
What payment options are accepted at Panera Bread Amherst?
Panera Bread Amherst accepts American Express, Cash, Discover, Mastercard, and Visa.
What types of meals are served at Panera Bread Amherst?
Panera Bread Amherst serves breakfast, brunch, lunch, and dinner.
What kind of food specialties does Panera Bread Amherst offer?
Specialties include You Pick Two, Power Menu, hand-tossed salads, freshly baked artisan breads, flatbread sandwiches, soup in a bread bowl, and vegetarian broth bowls.
Are there other food options near Panera Bread Amherst?
Nearby you can find Burger King, Popeyes® Louisiana Kitchen, Starbucks, Great Steak, and Auntie Anne's for additional fast food and coffee options.
What travel and service facilities are close to Panera Bread Amherst?
Nearby travel and service locations include Vermilion Valley Service Plaza, Vermilion Travel Plaza, Middle Ridge Service Plaza, and the Ohio Turnpike, which travelers might find convenient before or after visiting Panera Bread.
Where can I find money transfer services near Panera Bread Amherst?
Western Union is located nearby and provides money transfer services.
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