Several customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
Mixed feedback on food quality; while some enjoyed their meals, others received cold or incorrect orders.
Friendly Staff
Despite service issues, many reviews highlighted friendly and helpful staff members.
Cleanliness
The location was noted for being clean, although some reviews mentioned it could use updates.
Good Ice Cream
Customers consistently praised the ice cream and desserts, particularly the Blizzards.
HM
Holly McDaniel
Oct 14, 2025
1.0
Stealing cash for tips! I gave the girl 8 singles and a 5. She stated I only gave her $11 for my $12.68 bill. I then handed her a $20 now totaling $33. She gave $9.07 back. The receipt says she gave me $9.32 back. They refused to give me any money back! Unbelievable! That’s how they get those full tip jars. She even admitted she counted wrong the second time and the other girl said they can’t give me my money back because they can’t look at cameras! I’m sure someone will be contacting the news about this scam!
DF
Debbie Farner
Oct 4, 2025
5.0
Good ice cream
SE
Shell E
Sep 19, 2025
5.0
Always great food and desserts. Service is awesome and staff very friendly.
JJ
joanne janas
Sep 6, 2025
1.0
I ordered a Reese’s peanut butter cake for my husband’s birthday. When I picked up the cake, IT didn’t look anything like the picture. The fudge stripes going around the cake were sporadic and there were no stripes on half of the cake. The manager said that “this is how all the cakes are done “. Also, instead of actual small Reese cups around the top of the cake, which the picture on line shows, there were crumbled unidentifiable pieces. Unacceptable
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Amherst, OH?
Dairy Queen Grill & Chill is open Monday to Saturday from 10:30 AM to 9:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located in Amherst?
It is located at 7502 Leavitt Rd, Amherst, OH 44001-2702, United States.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® Treats, shakes & malts, Grillburgers®, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill provide drive-thru and outdoor seating options?
Yes, the location offers drive-thru service as well as outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children and wheelchair users?
Yes, the restaurant is family-friendly, welcomes children, and is wheelchair accessible with facilities like high chairs and restrooms.
Can I order food online or through a mobile app at Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup and download Dairy Queen's app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the location for customers.
How can I contact Dairy Queen Grill & Chill in Amherst?
You can call them at +1 440-988-8885 for any inquiries or orders.
What nearby places can I visit along with Dairy Queen Grill & Chill in Amherst?
Nearby you can visit other eateries such as Chop Shop and another Dairy Queen, as well as beauty salons like Beauty by Ally D. and The Veil Society.
Are there any nearby automotive services close to Dairy Queen Grill & Chill?
Yes, automotive services near Dairy Queen include CNAC car dealer, Sliman's Dodge Jeep Chrysler Ram, and JAM Best-One Fleet Service tire and truck repair.
What recreational or fitness venues are located near Dairy Queen Grill & Chill?
Nearby you can find CrossFit CopperTop gym and Mega Championship Wrestling sports venue for active lifestyle and sports enthusiasts.