Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 396 East Market in Akron, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported poor customer service, including rude staff, difficulty reaching the store, and unhelpful responses to complaints.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not matching what was ordered.
Food Quality
Several customers expressed dissatisfaction with the quality of the food, mentioning cold, burnt, or poorly prepared items.
Delivery Issues
Customers frequently experienced delays in delivery, with some orders taking hours to arrive or being delivered to the wrong location.
EL
E JUSTIN LASH
6 days ago
1.0
This is the absolute worst Pizza Hut in the City. Workers are super lazy and have an issue whenever they have to actually do some work. January 6th, 8:10pm. Guy wore a blue shirt. Horrible service. Paid for Original pan , extra cheese and got a sloppy thin crust with barely any cheese. I ordered 2 , that original pan and extra cheese alone is $8-$9. This is why nobody likes main stream pizza spots anymore. Horrible establishment.
JD
joanna davis
Jan 5, 2026
5.0
Justina has great customer service skills. She deserves a raise
LA
L A
Dec 31, 2025
1.0
This isn’t about food, it’s about management above this building.
Workers are over worked and probably underpaid. I saw this as I sit in a like or 4 other cars and cannot get ahold of the inside due to (what I later whiteness) is because there’s ONE kitchen worker and TWO drivers whom may I mention one is an older can. (I am mentioning this specifically because it is ridiculous that they didn’t just close the building for the night if they were only gonna have one kitchen worker and one more elderly man and bad weather be working.)
I used to work in food. I’ve worked for a pizza shop and I’ve worked for another fast chain.
Ask someone who has literally been that one worker or that driver in the past… CLOSE THE BUILDING IF YOU DONT HAVE THE STAFF. It’s absolutely ridiculous because I sent the food to the wrong damn address and I can’t even get them to send it to the right address or switch it to pick up because at that point I was like you know what I’ll just come pick it up- Well I can’t even get a hold of anybody because obviously no one can answer the phone when there’s only one person trying to make everybody’s food!!
And I say this review with absolutely nothing to do with the staff. They’re killing it tonight- Not that they even have a choice because it’s either swim or sink. Whoever is running the specific establishment should keep in mind that if they do not have enough staff it sucks to suck close shop.
You put the well-being of your workers as well as satisfaction of customers on the back burner while you just think about the financial gain of having a location open on a day popularly Celebrated (NYE).
Very thankful for the staff member that just gave me a refund and canceled my order due to the fact that over two hours later after my delivery was supposed to be there the food wasn’t even made yet/lost and I wasn’t trying to add another stressful thing to that guy’s name. I hope their night gets better, and speaking of better-
I’m just SOOOO perturbed yall let that happen. Treat your staff better in 2026!!
MM
Melissa
Dec 31, 2025
1.0
Over 30 minutes late and I’ve been on the phone for almost 10 WHOLE MINUTES and no answer on the phone.
AA
Andrew Aeling
Dec 3, 2025
1.0
Made an online order and was given an estimated delivery time. 30 mins after tried to get a hold of customer support (they were useless). Then tried the store, someone answered sounding drunk and put me on hold after hitting a couple other buttons. Called the store a couple times and finally got through to the store..
Again drunken sounding lady tells me my food was already out for delivery (the app said preparing) and I asked for a refund (over an hour now since it was estimated delivery) "well I'll give it to you, and you can have the pizza free".
Finally got my pizza (not even sliced) and cold.
Let's do better and not have drunk people prepare food. Don't even want to eat it...
What are the operating hours for Pizza Hut at 396 East Market, Akron, OH?
Pizza Hut at 396 East Market is open every day from 10:30 AM to 11:00 PM for both delivery and takeout.
Can I order Pizza Hut online or via a mobile app?
Yes, you can order Pizza Hut online through their website or via the Pizza Hut mobile app for delivery, carryout, or curbside.
What types of food does this Pizza Hut location serve?
They serve classic pizzas like Meat Lovers® and Original Stuffed Crust® along with signature wings, pastas, and desserts.
Does Pizza Hut at 396 East Market offer delivery and pickup options?
Yes, this location offers in-store pickup, delivery, and no-contact delivery services.
Are there any special deals or rewards programs at the Pizza Hut in Akron, OH?
Yes, Hut Rewards® allows you to earn free Pizza Hut pizza in the Akron area along with discounts and coupons available on their deals page and mobile app.
Where can I get wing delivery or carryout in Akron, OH?
Pizza Hut at 396 East Market offers wing delivery and carryout, featuring traditional and boneless wings in various flavors like buffalo, garlic parmesan, honey BBQ, and more.
Are there any medical centers near Pizza Hut at 396 East Market?
Yes, several medical centers are nearby including Kenneth Mooney, DMD, MD, Brian D'Anza, MD, Nicole Fowler, MD, and Summa Health System – Akron Campus.
Is there parking available near Pizza Hut at 396 East Market?
Yes, SP+ Parking is a nearby parking facility that customers can use when visiting Pizza Hut.
What community or social services are located near Pizza Hut in Akron?
Nearby community service organizations include Asian Services In Action - ASIA and Youth Success Summit, which you might want to explore before or after your visit.
Are there healthcare services that customers might visit near the Pizza Hut location?
Yes, multiple healthcare providers such as Akron ENT Associates, Northeast Ohio Nephrology Associates, and Children's Medical Group are in close proximity.