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McDonald's

3.3
(2385 reviews)

Business Details

246 East Exchange, Akron, OH
44304, United States
(330) 376-7324
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
246 East Exchange, Akron, OH
44304, United States

Hours

Reviews

3.3
2,385 reviews
5 stars
711
4 stars
480
3 stars
445
2 stars
245
1 star
504

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times in both drive-thru and in-store, often exceeding 20 minutes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty surfaces and pest issues.

Food Quality

Customers reported receiving cold or poorly prepared food, contributing to a negative dining experience.
  • WK
    Will Kirby
    Feb 20, 2026
    1.0
    Sat in the drive through for 5 minutes and nobody came to take my order. 8 people pulled off.
  • KA
    Kaden Anderson
    Jan 24, 2026
    1.0
    Went there to get dinner and ordered from the kiosk, then I chose the option to pay for cash and it told me to take a receipt but the receipt never printed and it wouldn’t have mattered if I paid in cash because there was no one at the cash register and then I heard someone at the back say “where is my front people?” so then I had to pay with a card and waited a little bit to get my food then I receive my food and get a cup and I go to get ice at the fountain machine and low and behold no ice was coming out so I had to leave with a fountain drink with no ice. This is not a very good first impression of a McDonalds and is the worst McDonalds I have been to and it wasn’t even that late since it was only 6:00PM with that said the employees were very friendly but seemed like it was managed very poorly.
  • JH
    jerald hatcher
    Jan 24, 2026
    1.0
    The restaurant says opens ate 6 I arrived at 6:20 and proceeded to have to wait 45 in the drive through live waiting for someone to take my order. They need to change they times because this
  • ZZ
    zay
    Jan 23, 2026
    1.0
    currently on my 1hr lunch break, figured why not get some mcdonald’s real quick.. who knew their drive thru took 20 minutes a person! was in line my entire break, never got to order my food 😆 thanks
  • RY
    Rachel Yin
    Jan 17, 2026
    1.0
    The table sign at this location clearly says to use the app for “order delivery to table.” When placing my order in the McDonald’s app, I selected “deliver to table” and entered my table number as instructed. I waited at my table for over 30 minutes, but no food was delivered. When I finally asked the staff about my order, I was told that they called out the order number and someone else took the food. They then said they could not cancel the order or remake it. I explained that I followed the instructions exactly and stayed at my table the entire time, expecting table delivery as advertised. The staff responded that they “can’t do that,” which directly contradicts what both the app and the table signage state. This was very frustrating and disappointing. If this location does not actually support table delivery, the signage and app options should be corrected, or customers should not be penalized for following the posted instructions.

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