Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Temperature
Many reviews mentioned that food was often served cold or stale, with complaints about undercooked items.
Drive-Thru Issues
The drive-thru experience was criticized for being slow, with customers often required to pull forward and wait for their orders.
Staff Competence
Several reviews highlighted a lack of training and professionalism among staff, leading to mistakes and poor customer interactions.
Mixed Experiences
While some customers praised specific employees and noted good service at times, the overall sentiment leaned towards dissatisfaction.
SS
Steve
4 days ago
1.0
Awful service, bad attitude from the manager lady (black). Ordered a cappuccino, waited 15 minutes to tell the machine doesnt work, asked for a regular coffee black with 2 sugars on the side and a 1 dollar back. Gave me no money and a coffee loaded with sugar, some vanilla stuff I didn't t ask for. It was undrinkable, so sweet. Not black like I asked for. Done with this place.
BW
Beau Wright
Nov 12, 2025
1.0
This location does not offer “fast” food, ordering anything on the menu could result in a 20 minute wait for your food with no warning. If you order a 6 piece chicken nugget they will gladly take your money and then at the next window tell you they are waiting on nuggets so you have to pull to the side and wait. If you are going to make customers wait that long you should make them aware of that before they decide to purchase.
WG
Whitny Green
Nov 9, 2025
3.0
There are times we have really good experiences here and there are times. . . Its not so great. The most recent experience there was one car in the drive through ahead of us. We pulled up on the other side in the other lane. Both cars sat for a good 5 mins before the other car hollered over to us and said she had already been sitting for 5 mins. This location is hardly ever busy and we typically go on a Saturday at 3pm. I have a special needs son who enjoys a happy meal. That being said he doesn't like the apple slices and likes extra fries.
They finally take both of our orders, and we proceed to the window. They are friendly but short, and the order isn't right. We ordered one happy meal, no apples and extra fries. Not only that, but they asked us to pull ahead and wait for our order. We pulled ahead and waited another 5 minutes and the fries weren't fresh but it seems the chicken nuggets were.
YI
Yolanda Iddeen
Nov 2, 2025
1.0
I have been to many McDonald’s in my lifetime. This is the worst McDonald’s ever. I waited almost an hour 1/2 for a fish sandwich and a fry and they put Mac sauce on it. The workers have a nasty attitude and they need to be trained. it was so many people waiting. It was people outside people inside, and the manager came from the back and then left. I will never go there again and it was filthy. And it was a manager that was very pleasant that I end up getting my money back. The most crazy thing was as she was giving me my money back one of the workers came up to the counter with the food as I was getting my money back, she told him to take it back because I was getting my money back. He gonna ask me why I said I’ve been here an hour and a half he turned around, walked off and said something smart, and I said I know you’re not talking to me. He turned around start walking towards me like he was about to do something. One of the coworkers holding him back like I told her let him !!go !! Young man, I am praying for you. I hope you get your life together and get your attitude adjusted!! you’re gonna pop off at the wrong person it’s not gonna be nice grow up and I will be calling corporate. your store need to be retrained!! and the store was filthy! One more thing to make the long story short, they gave me the wrong food with this other person they actually said did y’all want to switch bags wow!!
DF
Danny Fisher
Oct 28, 2025
2.0
I didnt know you could pick and choose who you gave out the McDonald's monopoly stuff to. Almost everytime for the last 2 weeks time and time again I dont get the pieces and half the time my food is coming out luke warm. I just came in today not a single monopoly piece but my S/O swang back through and he got monopoly pieces on everything he ordered. Service early afternoon turns to crap and at night even worse lol. Not gonna lie only reason ive been going is because of the monopoly but if im gonna get screwed out of it every time what's the point in going honestly.... Constantly pushing people forward to help with their wait times then gotta wait almost 10 minutes after being pulled to a spot... Ive been coming to this McDonald's for almost 6 years and honestly its always something every time we come in.
What are the opening hours for McDonald's at 1650 Copley Rd, Akron, OH?
McDonald's at 1650 Copley Rd, Akron, OH is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru available 24/7.
What types of payment does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What ordering and delivery options are available at this McDonald's?
You can order via curbside pickup, delivery, same-day delivery, and no-contact delivery. Online ordering is available through their website and mobile apps.
Is there a mobile app available for ordering from McDonald's?
Yes, McDonald's has both iOS and Android apps you can download to order conveniently. Links are available on their website.
Where can I view the full menu for McDonald's at this location?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What services does this McDonald's location provide for a comfortable visit?
This location offers WiFi, drive-thru, gift cards, McDelivery, mobile offers, and mobile ordering services.
What are some nearby places of interest around McDonald's on Copley Rd, Akron?
Nearby you can find The Breakfast Box food truck for a breakfast alternative, Akron Animal Clinic for pet care, and Pizza Hut if you're craving pizza.
How can nearby businesses like ClarkTel Tele-Communications assist customers visiting McDonald's?
ClarkTel Tele-Communications nearby provides telecommunications and IT services, which might be helpful for customers needing mobile or security services during their visit.
Are there pet services near McDonald's on Copley Rd?
Yes, nearby pet services include Akron Animal Clinic, West Akron Veterinary Clinic LLC, Ye Olde Clippe Shoppe for grooming, and LLJ Cane Corso for pet breeding and supplies.