Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor service during busy times.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
Food Quality
The food quality received positive remarks, particularly for bagels and sandwiches, although some customers noted inconsistencies in preparation and freshness.
Staffing Issues
Several reviews highlighted staffing shortages, resulting in long wait times and inefficient service.
Cleanliness and Atmosphere
Customers noted cleanliness issues and a lack of seating, which detracted from their overall experience.
CS
Corey Sutphin
Feb 20, 2026
2.0
I would give 1 star BUT the employees did their jobs. On Friday morning at 8:30 a.m. I'm in the restaurant with 14 people. There are literally two employees back there preparing food. The line is long and people have been waiting longer than 20 minutes for their food. This is a company issue. They need to hire more employees or staff more during busy hours like this. It overworks your employees and it pisses off your customers when you try to pinch pennies like this. Get it together.
MS
Mark Sipos
Jan 8, 2026
5.0
Customer service was outstanding! Extremely friendly, helpful, and positive.
ND
Nate Dog
Dec 23, 2025
4.0
Great little shop with amazing sandwiches, and drinks. Not an advent coffee drinker, look for a different review for that. My only real issue with the place is parking and entering/leaving. That rough 5 intersection turns a plaza into Mario cart.
TT
TRUCKIN!
Oct 16, 2025
3.0
Got 2 plain bagels asked for my butter and cream cheese on side each bagel was 2.29 a piece how in the hell was I charged 8.68??? I think some employee theft is going on here or they charge extra for a selective group of people. This happened 10/16/25 at around 6:40ish in the morning. A girl was at my check out not very friendly by the way. Acts like she’s going out of her way to help you or your bothering her. Nobody needs this at this early in the morning or to be ripped off!!
JK
Jeanie Kobak
Oct 12, 2025
1.0
The last time I came here on a Sunday I did not receive what I had ordered. It was awful and so gross. Unfortunately, we were unable to go back and get what I had originally ordered on the receipt. Today, it's a Sunday, I gave them the benefit of the doubt and went back. I go in and order two sandwiches. I was advised it was 17$ and they only gave me one sandwich. I told them I ordered two and was given so much attitude. It was such a hassle to just get what I had ordered. The cashier even had acknowledged we wanted two sandwiches before we paid. Bad customer service!! Boo!! Bring back the old Sunday team! Someone else even commented their order was messed up multiple times. So frustrating. :(
Frequently Asked Questions About Einstein Bros. Bagels
What are the regular operating hours of Einstein Bros. Bagels at 1751 W Exchange St, Akron?
Einstein Bros. Bagels in Akron is open every day from 6:00 AM to 1:00 PM.
Is Einstein Bros. Bagels open on Christmas Day?
No, the Einstein Bros. Bagels location at 1751 W Exchange St is closed on December 25th every year.
What types of payment does Einstein Bros. Bagels accept?
They accept American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, MasterCard, Samsung Pay, and Visa.
Can I order online or use a mobile app for Einstein Bros. Bagels?
Yes, you can order online through their website and download their app from the Apple App Store or Google Play Store.
Does Einstein Bros. Bagels offer catering services?
Yes, they provide catering services for breakfast and lunch, including group orders like Baker’s Dozen bagel boxes.
What pickup or delivery options are available at Einstein Bros. Bagels?
They offer in-store pickup for orders, and delivery services are available as well.
What are some popular menu items at Einstein Bros. Bagels?
Popular items include fresh-baked bagels, signature cage-free egg sandwiches, Nova Lox sandwich, cold brew, and breakfast & lunch options for groups.
What nearby places can I visit before or after dining at Einstein Bros. Bagels?
You can visit nearby places such as Robeks Fresh Juices & Smoothies for healthy drinks, Stan Hywett Hall for a museum experience, or East of Chicago Pizza West Akron for more dining options.
Is there convenient parking when visiting Einstein Bros. Bagels?
Yes, there is free street parking and free parking lots available near the location.
How can nearby insurance agencies like Papas and Associates assist me during my visit?
Nearby insurance agencies such as Papas and Associates offer convenient access if you need insurance services while visiting the Einstein Bros. Bagels area.
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