Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Akron, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
661 reviews
5 stars
363
4 stars
115
3 stars
78
2 stars
34
1 star
71
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and disorganized staff, leading to frustration.
Food Quality
Many reviews mentioned issues with food being cold, poorly made, or missing items, contributing to a negative dining experience.
Cleanliness
Several customers noted that the store was often dirty, with unclean tables and floors, impacting their overall impression.
Customer Service
Numerous complaints highlighted rude or unhelpful staff, with some customers feeling dismissed or treated poorly during their visits.
Order Accuracy
There were consistent issues with incorrect orders and missing items, leading to dissatisfaction among patrons.
- JRJamie the Barber-tician R.2 days ago4.0The only reason I rated this Dunkin’ four stars is because of one manager — Nicole, She is absolutely amazing with customers and always goes above and beyond. If it weren’t for her, this would easily be a one-star review. Unfortunately, the wait times here are consistently long. Even with mobile orders, I’m usually waiting around 15 minutes for something as simple as two wraps and a hot coffee with cream and flavor. Today my food even came out cold because they were still waiting on the coffee, and the order wasn’t made correctly. I understand they get busy, which is why I even place my order 10 minutes before leaving the house, but the wait is still rough almost every visit. And today I was actually late for work, waiting another 10 mins in side (today's wave was a total of almost 25 minutes since the order was placed) I really hope things improve, because Nicole sets a great example of what the experience should be like and rumor has it, she's transferring to another store. So as a customer, I might be transferring a few miles down the road to Starbucks If this continues to be the pattern.
- GUGregory UpoleNov 2, 20255.0Drive thru was pleasant today
- DDduckOct 30, 20251.0genuinely the worst dunkin I have ever been to. It used to be okay but it’s gone so far down hill it’s insane. badly made drinks, burnt food, etc. if you order ahead and think you will be prioritized you will not. a bunch of kids working that need to learn how to do there job.
- SNSamantha NeerOct 24, 20251.0Don't stop here unless you have nothing to do and no expectations. Walked in at 7:15am, walked out at 7:35am after demanding a refund for the iced decaf coffee that still wasn't ready. 20 MINUTES waiting in the lobby for a freaking coffee is absolutely ridiculous. There were like ten employees, and the drive through line was moving (slowly, but not THAT slow). My daughter said her cold bagel was good though, so there's that.
- CLCarolyn LittlefieldOct 22, 20251.0We waited for 30 minutes for food and coffee. My sandwich was cold and hard by the time I ate it because the sandwich was done before the drinks. Husband said no chipotle and they used the sauce anyways.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 1286 Shanafelt Ave, Akron, OH?
Dunkin' is open Monday to Friday from 5:00 AM to 9:00 PM, and on Saturday and Sunday from 6:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' at this location offers both delivery and curbside pickup services.
What holiday menu items can I try at Dunkin' during the season?
Try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher for some holiday cheer.
How can I order ahead from Dunkin' for a quick grab and go experience?
You can order ahead using the Dunkin' mobile app available on the App Store and Google Play, or through their website for fast pickup or drive-thru service.
What meals are served at Dunkin' on Shanafelt Ave?
Dunkin' serves breakfast, brunch, and lunch, including breakfast sandwiches, coffee, espresso, and donuts.
Is there a drive-thru option available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient service.
What nearby places can I visit after grabbing coffee at Dunkin'?
After visiting Dunkin', you can check out nearby places like Gianni's Italian Oven for Italian food, Therapy Ice Cream and Coffee Bar for desserts, or St Joseph Church Randolph for a local cultural visit.
How convenient is the location of Dunkin' for those visiting the Springfield Police Department?
Dunkin' is near the Springfield Police Department, making it a convenient stop for coffee or breakfast if you're in the area or visiting the police department.
Are there beauty and grooming services near Dunkin'?
Yes, nearby you can find Ladies' Choice Hair Fashions and Manchester Hair Studio for hair and beauty services, as well as Posh Pooch Dog Grooming if you have pets.
Can I find automotive services near Dunkin' at Shanafelt Ave?
Yes, there are several automotive-related places nearby, including AutoZone, O'Reilly Auto Parts, Pure Royalty Automotive Detailing, and Petit’s Auto Wash.