Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Reviews
3.8
1,105 reviews
5 stars
511
4 stars
256
3 stars
138
2 stars
43
1 star
157
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff and long wait times.
Food Quality
Many reviews highlighted issues with food quality, including cold meals, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several customers noted unsanitary conditions and a lack of maintenance in the restaurant.
Staffing Issues
Customers mentioned that the location appears to be short-staffed, leading to slow service and operational problems.
Management Concerns
Frequent complaints about management's lack of responsiveness and poor handling of customer issues were noted.
- GKGinger Kosinski2 days ago1.0I ordered $35.89 worth of food lastnight @7:45pm when the driver showed up with my bag I noticed she didn't have my Blizzard so I asked about it. She told me I had to call doordash. I called they told me I had to call dairy queen because I ordered from your app. Dairy queen said they re-made the Blizzard and I have to call doordash so I did AGAIN!! doordash said not there issue because I ordered from dairy queens app. So long story short I wasted $35.+ at dairy queen... because by the time i got off the phone I still had no Blizzard and my food was cold as hell.
- GJGeorgia JeffersonNov 17, 20251.0Absolutely disgusting location. I visited here, placed an order for a dipped cone. I get to the window, and watch a young lady sweep the floor with no gloves, literally a solid 2 minutes, while I'm just waiting and watching. This wasnt an issue. My issue comes in when she puts the broom down, to make my cone, she doesnt wash her hands or put on gloves. Then she proceeds to wipe her nose with her hand, and then pulls my cone to make it. Im literally watching her because I was already baffled that she didnt put gloves on. She then makes the cones and attempts to hand it to me through the window. No maam. I politely declined and asked for it to be remade with gloves. She makes a unnecessary scene as if anyone cares. We just want safe food to eat, not from your dirty hands that hasn’t been washed all day. Thank you!!!
- BGB GyulaiOct 14, 20255.0Great service and food
- DWDorothy WilliamsOct 6, 20251.0I went for a strawberry blizzard and the lady customer service was really poor, it was thrown together awful, I will never return again.
- CWCarrie WilsonSep 27, 20251.0I SHOULD HAVE READ REVIEWS.. THEY ARE VERY TRUE.. Worst 1 I have ever been too. Food cold blizzard half melted they don't do the flip cause they literally will fall out. Tell u 1 price at drive thru n then another at the window.. when I said something all the girl could say was yeah probably.. So if u want a blizzard u can drink like a shake and a cold burger with unmelted cheese stop on over!! Never again I'll go all the way to ellet.. I'd rather drive 7 mins from home for great food then 2 mins for crap!! AND DON'T ASK ME TO REVISIT UR STORE NOT GONNA HAPPEN!!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill at 821 Brittain Rd serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and more at their fast-food restaurant.
Does the Dairy Queen Grill & Chill location at 821 Brittain Rd have outdoor seating and drive-thru service?
Yes, this location offers outdoor seating, regular seating inside, and has a drive-thru for convenient service.
Can families and children visit this Dairy Queen Grill & Chill comfortably?
Yes, the restaurant is family-friendly and welcomes children, making it a great place for families.
Is it possible to place mobile orders or get mobile deals at Dairy Queen Grill & Chill on Brittain Rd?
Yes, they provide mobile ordering, rewards, and exclusive deals through their app.
How can I order food online for pickup from Dairy Queen Grill & Chill in Akron?
You can place a pickup order online via their official ordering page at https://www.dairyqueen.com/en-us/order/pickup/n/44658/.
When was this Dairy Queen location established?
This Dairy Queen Grill & Chill location was established in 2018.
Are there any nearby dining options close to Dairy Queen Grill & Chill on Brittain Rd?
Yes, nearby options include Wasabi Express by Tiger (Japanese and sushi restaurant), Hanini Subs (sandwich shop), and Big Papi's Pizza.
What nearby retail and convenience stores can customers visit around Dairy Queen Grill & Chill?
Nearby retail stores include Family Dollar and Walgreens, which are convenient for shopping and pharmacy needs.
Are there any nearby services like barbershops or tattoo parlors near Dairy Queen Grill & Chill?
Yes, Brittain Road Barbers and Halo's Barber Salon LLC are nearby for grooming, and DIMAURA INK TATTOOS and Inked By Stash Tattoos offer tattoo and piercing services.
What attractions or community places are close to Dairy Queen Grill & Chill that customers might visit?
Nearby attractions include several churches like Emmanuel United Church of Christ and FIVE39 Church, as well as the Saint Joseph Warren Hospital and the Akron Fire Department Station 14.