Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Reviews
3.8
1,105 reviews
5 stars
512
4 stars
255
3 stars
139
2 stars
43
1 star
156
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Customers frequently reported cold, poorly prepared food and missing items from their orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty floors and unkempt food preparation areas.
Management Issues
Many customers expressed concerns about management, citing lack of oversight and poor handling of customer complaints.
Inconsistent Availability
Customers noted frequent shortages of menu items, including ice cream and drinks, leading to frustration.
- MKMira KunzinDec 28, 20255.0Very nice staff. Good food. You can tell they are trying to bring this location up. Went for lunch and the cheese curds were excellent still hot when I got home !!!
- GKGinger KosinskiNov 22, 20251.0I ordered $35.89 worth of food lastnight @7:45pm when the driver showed up with my bag I noticed she didn't have my Blizzard so I asked about it. She told me I had to call doordash. I called they told me I had to call dairy queen because I ordered from your app. Dairy queen said they re-made the Blizzard and I have to call doordash so I did AGAIN!! doordash said not there issue because I ordered from dairy queens app. So long story short I wasted $35.+ at dairy queen... because by the time i got off the phone I still had no Blizzard and my food was cold as hell.
- GJGeorgia JeffersonNov 17, 20251.0Absolutely disgusting location. I visited here, placed an order for a dipped cone. I get to the window, and watch a young lady sweep the floor with no gloves, literally a solid 2 minutes, while I'm just waiting and watching. This wasnt an issue. My issue comes in when she puts the broom down, to make my cone, she doesnt wash her hands or put on gloves. Then she proceeds to wipe her nose with her hand, and then pulls my cone to make it. Im literally watching her because I was already baffled that she didnt put gloves on. She then makes the cones and attempts to hand it to me through the window. No maam. I politely declined and asked for it to be remade with gloves. She makes a unnecessary scene as if anyone cares. We just want safe food to eat, not from your dirty hands that hasn’t been washed all day. Thank you!!!
- BGB GyulaiOct 14, 20255.0Great service and food
- DWDorothy WilliamsOct 6, 20251.0I went for a strawberry blizzard and the lady customer service was really poor, it was thrown together awful, I will never return again.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill at 821 Brittain Rd serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and more at their fast-food restaurant.
Does the Dairy Queen Grill & Chill location at 821 Brittain Rd have outdoor seating and drive-thru service?
Yes, this location offers outdoor seating, regular seating inside, and has a drive-thru for convenient service.
Can families and children visit this Dairy Queen Grill & Chill comfortably?
Yes, the restaurant is family-friendly and welcomes children, making it a great place for families.
Is it possible to place mobile orders or get mobile deals at Dairy Queen Grill & Chill on Brittain Rd?
Yes, they provide mobile ordering, rewards, and exclusive deals through their app.
How can I order food online for pickup from Dairy Queen Grill & Chill in Akron?
You can place a pickup order online via their official ordering page at https://www.dairyqueen.com/en-us/order/pickup/n/44658/.
When was this Dairy Queen location established?
This Dairy Queen Grill & Chill location was established in 2018.
Are there any nearby dining options close to Dairy Queen Grill & Chill on Brittain Rd?
Yes, nearby options include Wasabi Express by Tiger (Japanese and sushi restaurant), Hanini Subs (sandwich shop), and Big Papi's Pizza.
What nearby retail and convenience stores can customers visit around Dairy Queen Grill & Chill?
Nearby retail stores include Family Dollar and Walgreens, which are convenient for shopping and pharmacy needs.
Are there any nearby services like barbershops or tattoo parlors near Dairy Queen Grill & Chill?
Yes, Brittain Road Barbers and Halo's Barber Salon LLC are nearby for grooming, and DIMAURA INK TATTOOS and Inked By Stash Tattoos offer tattoo and piercing services.
What attractions or community places are close to Dairy Queen Grill & Chill that customers might visit?
Nearby attractions include several churches like Emmanuel United Church of Christ and FIVE39 Church, as well as the Saint Joseph Warren Hospital and the Akron Fire Department Station 14.