Business Details
About
Mexican Restaurant
Chipotle Waterloo Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
279 reviews
5 stars
125
4 stars
46
3 stars
19
2 stars
30
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rude interactions and poor handling of orders.
Food Quality
Inconsistent food quality noted, with some customers enjoying fresh and flavorful meals, while others experienced stale ingredients and incorrect orders.
Portion Sizes
Frequent complaints about small portion sizes and inconsistent ingredient amounts, leading to dissatisfaction among customers.
Cleanliness
Generally positive remarks about cleanliness, although some reviews mentioned unsanitary conditions and health safety concerns.
Operational Issues
Reports of operational inefficiencies, including running out of ingredients and confusion regarding store hours.
- BCBill ChoateNov 15, 20255.0Food was fresh and service was good.
- TLTaylor LongNov 7, 20251.0Soooo the inside of the establishment is closed and the customers who order for a “fast” pick-up in the Chipotle Lane have to wait behind others who are ordering their meals? How about tell those customers that they have to place their order online and come back? I actually was picking food up on my break and had to leave without my order because I had to get back to work…then customer service was so nice to graciously give me a one time exception refund because they don’t refund mobile orders ? Incompetent franchise and workers.
- JJJakeyaNov 6, 20254.0Food was good great chicken seasoning rice fresh lettuce fresh spent about 10$ I will be back
- EREmma RoseNov 4, 20255.0soon as i came in a party of 20 people was in front of me as a group. this staff handled it so well, worked as a team and remained kind to each and every person they served. my food is well portioned and idk what they do differently to the guac here but it was better than any other chipotle i’ve been to and i go to chipotle like twice a week! of course i wish there was a place to sit but that staff was on point!
- KTkell triceOct 13, 20251.0Really disappointed with my recent visit! I was thrilled to try the new CHIMICHURRI sauce, but the employee bluntly refused to let me sample it. For a new menu item, that’s shocking! Offering a taste would’ve been exceptional customer service and likely won me over. Instead, I left feeling undervalued. I’ll try again at my local Chipotle in a better part of town and provide an update. Hoping for a better experience next time!
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill on Waterloo Road serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the hours of operation for Chipotle Mexican Grill at 454 E Waterloo Rd?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Akron, Ohio?
Chipotle is located at 454 E Waterloo Rd, Summit, Akron, OH 44319, USA.
How can I order food online from Chipotle at the Waterloo Road location?
You can order online through Chipotle's official ordering website or mobile app. The specific URLs are https://order.chipotle.com/ and the Chipotle mobile app available on the Apple App Store.
Does Chipotle Mexican Grill have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards, where you can earn free food and exclusive offers by signing up.
How can I contact Chipotle Mexican Grill on Waterloo Road?
You can contact them by phone at +1 234-200-1748 or email at OH.4006.WaterlooRoad@chipotle.com.
What social media platforms can I follow Chipotle Mexican Grill on?
You can follow Chipotle on LinkedIn, Facebook, Instagram, Twitter, Pinterest, and YouTube for updates and promotions.
What nearby mobile phone stores are close to Chipotle on Waterloo Road?
Nearby mobile phone stores include AT&T Store, Metro PCS, Boost Mobile, and Metro by T-Mobile. You can visit these stores before or after your meal for mobile phone purchases or services.
Are there other fast food or dining options near Chipotle on Waterloo Road?
Yes, nearby dining options include Burger King, Subway, Rally's at 471 E. Waterloo, and Waterloo Restaurant & Catering, offering a variety of choices in fast food and American cuisine.
What services or facilities are located near Chipotle that might be convenient for customers?
Customers can find several convenient nearby services, such as Gold's Gym for fitness, Waterloo Dental Associates and 2K Dental for dental care, Brown Street Laundromat for laundry, and several banks like KeyBank and US Bank for financial needs.