Business Details
About
Mexican Restaurant
Chipotle Waterloo Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
286 reviews
5 stars
127
4 stars
47
3 stars
20
2 stars
31
1 star
61
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing cold, stale, or poorly prepared items, while others praised the freshness and flavor.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times, particularly during busy hours.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, noting that they were smaller than expected or not reflective of what they paid for.
Cleanliness and Atmosphere
Feedback varied on cleanliness, with some noting a clean environment while others reported unsanitary conditions and a lack of indoor seating.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, praising friendly staff and good food, indicating that there are successful aspects of the business.
- AKAndrew Knechtle2 days ago4.0The only issue I have is that gloves aren't being changed regularly and sometimes portions are way off. It really depends on who's preparing that day. It's never the same portion wise. Everything else is great. Quality is awesome and there always on time. I have celiac and this place has been a pretty safe option for me. I don't have a ton of places to choose from that actually fill me up, but this has been a regular lunch spot for someone like me.
- CMChief magiDec 30, 20251.0No Vinagrette! The one thing that's makes a difference.
- MBMarysea BunnerDec 29, 20251.0Ordered food tonight for pickup and my steak was hard as a brick and not edible at all. It tasted FOUL!! Chipotle has seriously gone down hill.
- JEJennifer EisenbraunDec 18, 20253.0The food was cold and it was a mess in there
- SSSyd SlonskyDec 17, 20251.0Literally ordered and paid for extra cheese and steak for them to give me all rice and just a tiny bit of steak!!! Never coming back!! Literally just threw my food out I was so mad since I live 25 mins away. Boo yall!!
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill on Waterloo Road serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the hours of operation for Chipotle Mexican Grill at 454 E Waterloo Rd?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Akron, Ohio?
Chipotle is located at 454 E Waterloo Rd, Summit, Akron, OH 44319, USA.
How can I order food online from Chipotle at the Waterloo Road location?
You can order online through Chipotle's official ordering website or mobile app. The specific URLs are https://order.chipotle.com/ and the Chipotle mobile app available on the Apple App Store.
Does Chipotle Mexican Grill have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards, where you can earn free food and exclusive offers by signing up.
How can I contact Chipotle Mexican Grill on Waterloo Road?
You can contact them by phone at +1 234-200-1748 or email at OH.4006.WaterlooRoad@chipotle.com.
What social media platforms can I follow Chipotle Mexican Grill on?
You can follow Chipotle on LinkedIn, Facebook, Instagram, Twitter, Pinterest, and YouTube for updates and promotions.
What nearby mobile phone stores are close to Chipotle on Waterloo Road?
Nearby mobile phone stores include AT&T Store, Metro PCS, Boost Mobile, and Metro by T-Mobile. You can visit these stores before or after your meal for mobile phone purchases or services.
Are there other fast food or dining options near Chipotle on Waterloo Road?
Yes, nearby dining options include Burger King, Subway, Rally's at 471 E. Waterloo, and Waterloo Restaurant & Catering, offering a variety of choices in fast food and American cuisine.
What services or facilities are located near Chipotle that might be convenient for customers?
Customers can find several convenient nearby services, such as Gold's Gym for fitness, Waterloo Dental Associates and 2K Dental for dental care, Brown Street Laundromat for laundry, and several banks like KeyBank and US Bank for financial needs.