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Chipotle Mexican Grill

3.5
(297 reviews)

Business Details

454 E Waterloo Rd, Akron, OH
44319, United States
(234) 200-1748

About

Mexican Restaurant
Chipotle Waterloo Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
454 E Waterloo Rd, Akron, OH
44319, United States

Hours

Reviews

3.5
297 reviews
5 stars
135
4 stars
48
3 stars
21
2 stars
31
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff and long wait times.

Food Quality

Mixed reviews on food quality; some praised freshness while others complained about cold, stale, or improperly prepared items.

Portion Sizes

Many customers expressed dissatisfaction with inconsistent portion sizes, often feeling shortchanged.

Cleanliness

Some reviews highlighted cleanliness issues within the establishment.

Customer Experience

Several customers noted a lack of indoor seating and frustrating experiences with online orders.
  • MD
    Marie Dutt
    Feb 14, 2026
    5.0
    Always a delight I wish meat wasn't dry been to 2 chipotle and meat always very dry and some was made fresh there shame. If meat was a lil more tender and juices in pan WOW It be perfect place food wise. 😉 Still good but that make it where I come alot
  • SN
    Susanne Nachampasak
    Jan 15, 2026
    3.0
    Got there at 10:45pm and they were already closed even thought it says they close at 11pm. Just wanted some queso smh.
  • AL
    Akrista L'Bert
    Jan 13, 2026
    5.0
    This is our favorite Chipotle's location. The rice is well cooked and rarely dry. The amounts are generous. The staff is friendly.
  • AK
    Andrew Knechtle
    Jan 10, 2026
    4.0
    The only issue I have is that gloves aren't being changed regularly and sometimes portions are way off. It really depends on who's preparing that day. It's never the same portion wise. Everything else is great. Quality is awesome and there always on time. I have celiac and this place has been a pretty safe option for me. I don't have a ton of places to choose from that actually fill me up, but this has been a regular lunch spot for someone like me.
  • MB
    Marysea Bunner
    Dec 29, 2025
    1.0
    Ordered food tonight for pickup and my steak was hard as a brick and not edible at all. It tasted FOUL!! Chipotle has seriously gone down hill.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill on Waterloo Road serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill at 454 E Waterloo Rd?

Chipotle is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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