Chipotle Mexican Grill

3.5
286 reviews

About

Mexican Restaurant
Chipotle Waterloo Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
454 E Waterloo Rd, Akron, OH
44319, United States

Hours

Reviews

3.5
286 reviews
5 stars
127
4 stars
47
3 stars
20
2 stars
31
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold, stale, or poorly prepared items, while others praised the freshness and flavor.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times, particularly during busy hours.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, noting that they were smaller than expected or not reflective of what they paid for.

Cleanliness and Atmosphere

Feedback varied on cleanliness, with some noting a clean environment while others reported unsanitary conditions and a lack of indoor seating.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, praising friendly staff and good food, indicating that there are successful aspects of the business.
  • AK
    Andrew Knechtle
    2 days ago
    4.0
    The only issue I have is that gloves aren't being changed regularly and sometimes portions are way off. It really depends on who's preparing that day. It's never the same portion wise. Everything else is great. Quality is awesome and there always on time. I have celiac and this place has been a pretty safe option for me. I don't have a ton of places to choose from that actually fill me up, but this has been a regular lunch spot for someone like me.
  • CM
    Chief magi
    Dec 30, 2025
    1.0
    No Vinagrette! The one thing that's makes a difference.
  • MB
    Marysea Bunner
    Dec 29, 2025
    1.0
    Ordered food tonight for pickup and my steak was hard as a brick and not edible at all. It tasted FOUL!! Chipotle has seriously gone down hill.
  • JE
    Jennifer Eisenbraun
    Dec 18, 2025
    3.0
    The food was cold and it was a mess in there
  • SS
    Syd Slonsky
    Dec 17, 2025
    1.0
    Literally ordered and paid for extra cheese and steak for them to give me all rice and just a tiny bit of steak!!! Never coming back!! Literally just threw my food out I was so mad since I live 25 mins away. Boo yall!!

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill on Waterloo Road serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill at 454 E Waterloo Rd?

Chipotle is open every day from 10:45 AM to 11:00 PM.