Chipotle Mexican Grill

4.0
1042 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle University of Akron is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
272 E Exchange St, Akron, OH
44304, United States

Hours

Reviews

4.0
1,042 reviews
5 stars
558
4 stars
234
3 stars
93
2 stars
43
1 star
114

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including bland flavors, undercooked rice, and inconsistent portion sizes.

Ingredient Availability

Many reviews highlighted that the location often runs out of key ingredients, such as vinaigrette, cheese, and various meats, leading to customer dissatisfaction.

Service Issues

Numerous customers experienced poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Cleanliness

The dining area was often described as dirty, with unclean tables and trash, contributing to a negative dining experience.

Inconsistency

The overall experience at this location was noted to be hit or miss, with some customers having positive experiences while others faced multiple issues.
  • AK
    Autumn Kuntz
    Nov 15, 2025
    5.0
    I am disappointed with the reviews for this place saying that they give “too much sour cream” but I still wanted even more than what they gave 😆 10/10 service, no line, great workers. Us sour cream fanatics love you!
  • EH
    Emma Hubble
    Nov 13, 2025
    1.0
    I placed a mobile order and it was marked ready for about 10 minutes before I even got there. When I arrived, multiple employees walked right past me while I was clearly waiting. The girl at the register kept checking out other customers even though she saw me standing there, and then told me “you’ve been there for three minutes” when I finally asked about my order. My food was already paid for and sitting right there.. not even on the pickup shelf..yet I was told I couldn’t grab it myself. I understand preventing theft, but it’s frustrating to be held up when I ordered ahead specifically to avoid waiting. I ended up standing there while people who ordered after me got served first. I usually don’t complain, but the way I was treated today felt really disrespectful and completely unacceptable. If I’ve already paid, I shouldn’t have to wait around like that while my order just sits there.
  • RK
    Ryan Kinney
    Nov 10, 2025
    4.0
    Actually nice service at this location.
  • ES
    Elijah Starkey
    Nov 6, 2025
    1.0
    Everything was fine until the woman preparing my bowl wiped her nose lengthwise across her forearm, then eventually touched it to the glove she used to put the cheese and lettuce onto my order. Never had a problem with this place until now, God knows what she was thinking.
  • AC
    Andy Campbell
    Oct 14, 2025
    1.0
    Chipotle, I’m not understanding! You guys have set hours for prep you guys have different crewmembers to prep how is it every time I come there you have no vinaigrette you’re not offering a discount a free drink you’re not offering anything to compensate you guys not being ready for business What are you getting paid for get it together chipotle is not chipotle without vinaigrette sincerely everyone in America

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at University of Akron?

Chipotle Mexican Grill at University of Akron is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located near the University of Akron?

It is located at 272 E Exchange St, Akron, OH 44304, USA in the Summit sublocality.