Brand Certified
Chipotle Mexican Grill
3.9(1097 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
825 W Market St, Akron, OH
44303, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(330) 374-0204
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/oh/akron/825-w-market-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=951
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Highland Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.9
1,097 reviews
5 stars
545
4 stars
239
3 stars
106
2 stars
64
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, particularly during night shifts.
Food Quality
Numerous reviews mention issues with food quality, including undercooked rice, tough meat, and incorrect orders, leading to customer dissatisfaction.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty tables and food preparation areas, which detracted from their dining experience.
Order Accuracy
Many customers experienced problems with order accuracy, including missing items and incorrect food preparation, leading to frustration and disappointment.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences with food quality on certain occasions.
- GDGeoff DavidsonFeb 19, 20265.0Very good very good customer service
- DDDomJan 23, 20265.0The staff who were working the line at 9:15pm tonight were stellar. Whoever wrapped my burrito was a master of their craft. Everything in my burrito was so evenly distributed. I have never been this happy about a burrito. Thank you, young wrap master. You made my night and I hope you get a pay raise and a solid union backing you in all your current and future endeavors.
- JJjoe4Jan 14, 20262.0Tried to get a chicken bowl, but they were out of chicken so the kid putting it together convinced me to get steak and of course half the steak was tough or fatty. Also asked him to do extra on a few items other than meat and he didn’t do that so I had to ask twice. Checked out and asked for chips. After I paid the lady didn’t put chips in my bag so I had to ask again for the chips. On top of that, a lot of the chips in the bag were smashed and crumbled. Obviously they don’t care about what they’re doing.
- TMTajha McCormickJan 2, 20265.0Symayah and Madison were so great and nice the line was long and symayah got everyone there orders fast and she was so respectful madison was super nice and respectful i just wanna say they are some amazing workers.
- DHDamien HighfieldDec 27, 20251.0Just left. Was told that there was no white rice. There was rice in the container. Getting bad in the square with customer service.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Highland Square located?
It is located at 825 W Market St, Summit, Akron, OH 44303, US.
What are the opening hours of Chipotle Mexican Grill Highland Square?
Chipotle Highland Square is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Highland Square offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order Chipotle food online?
You can order online via the Chipotle website at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What kind of food does Chipotle Highland Square serve?
Chipotle serves a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
Does Chipotle Mexican Grill Highland Square welcome the LGBTQ community?
Yes, the location welcomes LGBTQ customers.
What nearby public transit or points of interest can help me find Chipotle Highland Square?
Nearby landmarks like The Market Path flea market and Highland Square Sparkle Market provide reference points when visiting Chipotle Highland Square.
What other dining options are near Chipotle Highland Square?
Nearby restaurants include Irie Jamaican Kitchen, Penn Station East Coast Subs, Upper Crust Akron, and Wally Waffle if you're looking for diverse food options.
Are there entertainment venues close to Chipotle Highland Square?
Yes, you can visit the Highland Square Theatre for movies, Square Nightclub and The Matinee for nightlife, and Square Records for music and arts.
What social media platforms does Chipotle Highland Square use?
You can follow Chipotle on Facebook, Pinterest, Instagram, YouTube, LinkedIn, and Twitter for updates and promotions.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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