Business Details
About
Mexican Restaurant
Chipotle Highland Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,092 reviews
5 stars
541
4 stars
240
3 stars
105
2 stars
63
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, particularly during night shifts, leading to a negative dining experience.
Food Quality
Many customers reported issues with food quality, including cold meals, undercooked rice, and stingy portions, contributing to dissatisfaction.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, with dirty tables and food preparation areas being a common complaint.
Order Accuracy
Frequent complaints about incorrect or incomplete orders, especially with online and delivery services, indicate a significant problem with order fulfillment.
Management Issues
Reviews suggest a lack of effective management, with calls for better training and oversight of staff to improve service and food quality.
- TMTajha McCormickJan 2, 20265.0Symayah and Madison were so great and nice the line was long and symayah got everyone there orders fast and she was so respectful madison was super nice and respectful i just wanna say they are some amazing workers.
- DHDamien HighfieldDec 27, 20251.0Just left. Was told that there was no white rice. There was rice in the container. Getting bad in the square with customer service.
- ANAnn Nsp nDec 10, 20253.0It’s been about 2 years and I got delivery.I was so disappointed in the lack of quality and quantity that I received.My full salad bowl was half in a large container and sloppy. The guacamole was the best. Half empty container of the queso dip? What happened to your freshness and high standards? Would’ve returned but it was a delivered.
- JCjennifer chaneyDec 6, 20251.0I bought two burrito bowls last night and when it arrived after paying $50, it turned up cold and the steak on it was inedible. It was grisly, fatty, and disgusting. I was very disappointed to have to throw it away after spending that much. I raised a complaint with chipotle, and have heard nothing back to make it right. If they dont make this right, ill never eat chipotle again. Terrible customer service on their part to fix this.
- LLLaserDec 4, 20251.0Very horrible customer service The employees are very distasteful and disrespectful would not recommend
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Highland Square located?
It is located at 825 W Market St, Summit, Akron, OH 44303, US.
What are the opening hours of Chipotle Mexican Grill Highland Square?
Chipotle Highland Square is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Highland Square offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order Chipotle food online?
You can order online via the Chipotle website at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What kind of food does Chipotle Highland Square serve?
Chipotle serves a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
Does Chipotle Mexican Grill Highland Square welcome the LGBTQ community?
Yes, the location welcomes LGBTQ customers.
What nearby public transit or points of interest can help me find Chipotle Highland Square?
Nearby landmarks like The Market Path flea market and Highland Square Sparkle Market provide reference points when visiting Chipotle Highland Square.
What other dining options are near Chipotle Highland Square?
Nearby restaurants include Irie Jamaican Kitchen, Penn Station East Coast Subs, Upper Crust Akron, and Wally Waffle if you're looking for diverse food options.
Are there entertainment venues close to Chipotle Highland Square?
Yes, you can visit the Highland Square Theatre for movies, Square Nightclub and The Matinee for nightlife, and Square Records for music and arts.
What social media platforms does Chipotle Highland Square use?
You can follow Chipotle on Facebook, Pinterest, Instagram, YouTube, LinkedIn, and Twitter for updates and promotions.