Chipotle Mexican Grill

3.9
1092 reviews
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About

Mexican Restaurant
Chipotle Highland Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
825 W Market St, Akron, OH
44303, United States

Hours

Reviews

3.9
1,092 reviews
5 stars
541
4 stars
240
3 stars
105
2 stars
63
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, particularly during night shifts, leading to a negative dining experience.

Food Quality

Many customers reported issues with food quality, including cold meals, undercooked rice, and stingy portions, contributing to dissatisfaction.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, with dirty tables and food preparation areas being a common complaint.

Order Accuracy

Frequent complaints about incorrect or incomplete orders, especially with online and delivery services, indicate a significant problem with order fulfillment.

Management Issues

Reviews suggest a lack of effective management, with calls for better training and oversight of staff to improve service and food quality.
  • TM
    Tajha McCormick
    Jan 2, 2026
    5.0
    Symayah and Madison were so great and nice the line was long and symayah got everyone there orders fast and she was so respectful madison was super nice and respectful i just wanna say they are some amazing workers.
  • DH
    Damien Highfield
    Dec 27, 2025
    1.0
    Just left. Was told that there was no white rice. There was rice in the container. Getting bad in the square with customer service.
  • AN
    Ann Nsp n
    Dec 10, 2025
    3.0
    It’s been about 2 years and I got delivery.I was so disappointed in the lack of quality and quantity that I received.My full salad bowl was half in a large container and sloppy. The guacamole was the best. Half empty container of the queso dip? What happened to your freshness and high standards? Would’ve returned but it was a delivered.
  • JC
    jennifer chaney
    Dec 6, 2025
    1.0
    I bought two burrito bowls last night and when it arrived after paying $50, it turned up cold and the steak on it was inedible. It was grisly, fatty, and disgusting. I was very disappointed to have to throw it away after spending that much. I raised a complaint with chipotle, and have heard nothing back to make it right. If they dont make this right, ill never eat chipotle again. Terrible customer service on their part to fix this.
  • LL
    Laser
    Dec 4, 2025
    1.0
    Very horrible customer service The employees are very distasteful and disrespectful would not recommend

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Highland Square located?

It is located at 825 W Market St, Summit, Akron, OH 44303, US.

What are the opening hours of Chipotle Mexican Grill Highland Square?

Chipotle Highland Square is open daily from 10:45 AM to 11:00 PM.