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Brand Certified

Chipotle Mexican Grill

3.5
(1115 reviews)

Business Details

3890 Medina Rd, Akron, OH
44333, United States
(330) 670-8393

About

Mexican Restaurant
Chipotle Fairlawn is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3890 Medina Rd, Akron, OH
44333, United States

Hours

Reviews

3.5
1,115 reviews
5 stars
480
4 stars
209
3 stars
104
2 stars
76
1 star
246

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff interactions, poor service, and a lack of attention to orders.

Order Accuracy

Many reviews highlighted frequent mistakes with online orders, including missing items and incorrect portions.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and food debris.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold food, small portions, and stale chips.

Staff Attitude

Customers expressed dissatisfaction with the staff's demeanor, describing them as uncooperative and unfriendly.
  • FF
    FlshingFools
    3 days ago
    1.0
    I shoulda have stuck to my word but I swore this place off. Left with out getting any chips had to remind them of kids meal drinks and rude and slow that’s what I get should have known better wish I could added zero starts if I could. See picture for lack of chips
  • AA
    Ampedelectric
    Feb 24, 2026
    5.0
    I honestly don’t understand some of the comments saying this Chipotle is “disgusting.” In my experience, that usually comes from people who have only visited once or twice and happened to walk in right after a huge rush. I frequent this location regularly, and it is consistently relatively clean and well maintained. You have to remember this is a high-volume restaurant, especially during lunch and dinner. When there’s a large rush, it’s completely normal for fast-casual spots like this to have a bit of food debris in the prep or serving areas while the staff is actively working through a long line. That doesn’t mean it’s dirty — it means they’re busy. From what I’ve seen, the team does a great job keeping up with the demand, and they clean things up quickly once the rush slows down. The food is fresh, portions are solid, and the staff keeps things moving efficiently. Overall, this location does a great job handling extremely high traffic while still delivering quality food and service. I’ll definitely keep coming back!
  • AH
    Alexis Horst
    Feb 1, 2026
    1.0
    Not friendly when asked to change gloves (gluten allergy)
  • ZW
    Zoe Washburn
    Jan 18, 2026
    1.0
    Out of the last 5 pick-up orders I’ve gotten at the location, they’ve gotten 4 orders wrong. They always leave something out or swap bowls with other orders, so we get the complete wrong thing. Complete waste of money and no easy way to have anything fixed or refunded.
  • GJ
    Gretchen J
    Jan 12, 2026
    1.0
    This place was so dirty it was unbelievable. The drink machine was so filthy, it was unreal. I hope the health department makes a visit because I rarely write reviews but this place was gross. This place looked like it had never been cleaned, ever. I would never go back. I can't even believe this could be legal and in this country. Where is the oversight? Please don't eat here!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Fairlawn?

Chipotle Mexican Grill in Fairlawn is open every day from 10:45 AM to 11:00 PM.

Does this Chipotle location offer pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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