McDonald's

3.7
1352 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
91-01 Jamaica Avenue, Woodhaven, NY
11421, United States

Hours

Reviews

3.7
1,352 reviews
5 stars
592
4 stars
264
3 stars
204
2 stars
79
1 star
213

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty facilities and poor hygiene practices.

Order Accuracy

There were numerous complaints about incorrect or incomplete orders, with items often missing.

Staff Attitude

Many customers noted that staff appeared disinterested or unfriendly, contributing to a negative dining experience.

Management Issues

Reviews indicated a lack of effective management, with complaints about understaffing and poor organization.
  • AI
    Alvaro Imbrett
    1 day ago
    1.0
    The customer service at this location is consistently subpar, and every team member appears miserable. The wait times, even for small and simple orders, are ridiculous. Furthermore, the managers are very dismissive, and their attitudes are off-putting. At this point, I would prefer to travel miles away just to avoid this subpar, dirty-looking McDonald's.
  • BE
    Brandon Etheridge
    3 days ago
    1.0
    I went to mcdonalds with my son. I got a five dollar meal and mcchicken because he was hungry and i wasnt . High school was cursing inappropriately next to my son and hes 10 years old so this is why i gave this a 1 star and it took 20 minutes to get my food
  • AN
    A NYC NPC
    3 days ago
    2.0
    I'm occasionally visted this McDonald's over the years but many times from Oct to Nov 2025. The service gets slow during peak times, not more so than other McDonald's. The crowd clumps up near the counter making it hard to pick up and further slows down service. After school, there is usually a crowd of teenagers. Often the top floor is blocked, trash on the ground, and noiser than average. I would advise avoiding during after school hours. The service was varied depending on which manager was working. There is a female manager that worked multiple stations and helps give out orders, some times you here her ordering around the workers. Service seems better when she's is working. When it's not her working, the service is terrible. The portions are smaller, the burgers slopply made, orders were missing items. The monopoly game promotion was ongoing during my visits, some of the managers would not honor the food promotions. We thought it was a mistake but figured out it was always the promo items nissing. They will take the order and coupon then not give the items when you go to pick up/delivered. If picking up, the manager sends an employee to tell you it's a scam. Not getting a free apple pie or small fries is not a big deal but getting called a scammer by a manager that is refusing to honor a promotion is beyond annoying. As is having the items missing from your order or having menu items unavailable due to the restaurant wanting to avoid honoring promotions.
  • RJ
    ryan jiang
    3 days ago
    1.0
    if I can give 0star , I will . I used to mobile app reward and they don’t give the order says we don’t give your order . And also other day my daughter used rewards redeem order , manager told her GET OUT here we don’t give you anything
  • LM
    Lee MG
    Nov 5, 2025
    2.0
    There is a female manager there who screams at the top of her voice when communicating to staff. I feel like I'm in the streets with vendors inside this McDonald's.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 91-01 Jamaica Avenue, Woodhaven, NY?

Delivery is available Monday through Thursday and Sunday from 6:30 AM to 1:00 AM, on Friday from 6:30 AM to 5:59 AM, and on Saturday from 6:00 AM to 5:59 AM.

Is McDonald's at this location open 24/7 for drive-through service?

Yes, the drive-through is open 24 hours every day of the week.