McDonald's

3.7
1366 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
91-01 Jamaica Avenue, Woodhaven, NY
11421, United States

Hours

Reviews

3.7
1,366 reviews
5 stars
600
4 stars
265
3 stars
205
2 stars
80
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, often exceeding 30 minutes, especially during peak hours.

Staff Attitude

Many reviews highlighted rude and unhelpful staff, with complaints about poor customer service and management.

Cleanliness

Several customers noted unsanitary conditions, including dirty seating areas and unclean facilities.

Order Accuracy

There were numerous complaints about missing items in orders and incorrect food preparation.

Management Issues

Customers expressed concerns about poor management practices, including understaffing and lack of organization.
  • DM
    Ducky McQueen
    5 days ago
    5.0
    Staff was friendly and eager to help. Food ready ON TIME despite it being a busy morning. Bathroom was clean by NYC standards. Will be returning.
  • ZR
    Zenith Rossain
    Jan 2, 2026
    5.0
    Very good, but sometimes not too clean
  • MR
    Mayra Ramales
    Dec 23, 2025
    2.0
    I love this McDonald's because it's been my local McDonald's my whole life, however, this doesn't mean it's good. They are extremely short staffed with up to half an hour wait, and it seems like they have poor management as management is barely on site, as well as constant turnover. The employees are often rude and will talk back to you. I just waited 30 minutes for these soggy chicken nuggets that were probably there for a long time.
  • AE
    Ashley Escorza
    Dec 8, 2025
    3.0
    I’ve been coming to this McDonald’s for years and it’s always been a convenient spot for a quick meal. Unfortunately lately the service has really slowed down. The wait time for my orders has noticeably increased even when I order ahead through the app. Several times I’ve arrived to pick up my food only to find it still not prepared and I end up waiting even longer afterward. The staff is usually friendly, but they often seem short handed or overwhelmed, which might be contributing to the delays. I’m hoping things improve soon because this has been my go to location for a long time and I’d like to see it return to the efficient service it once had. 🍟
  • AN
    A NYC NPC
    Nov 21, 2025
    2.0
    I'm occasionally visted this McDonald's over the years but many times from Oct to Nov 2025. The service gets slow during peak times, not more so than other McDonald's. The crowd clumps up near the counter making it hard to pick up and further slows down service. After school, there is usually a crowd of teenagers. Often the top floor is blocked, trash on the ground, and noiser than average. I would advise avoiding during after school hours. The service was varied depending on which manager was working. There is a female manager that worked multiple stations and helps give out orders, some times you here her ordering around the workers. Service seems better when she's is working. When it's not her working, the service is terrible. The portions are smaller, the burgers slopply made, orders were missing items. The monopoly game promotion was ongoing during my visits, some of the managers would not honor the food promotions. We thought it was a mistake but figured out it was always the promo items nissing. They will take the order and coupon then not give the items when you go to pick up/delivered. If picking up, the manager sends an employee to tell you it's a scam. Not getting a free apple pie or small fries is not a big deal but getting called a scammer by a manager that is refusing to honor a promotion is beyond annoying. As is having the items missing from your order or having menu items unavailable due to the restaurant wanting to avoid honoring promotions.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 91-01 Jamaica Avenue, Woodhaven, NY?

Delivery is available Monday through Thursday and Sunday from 6:30 AM to 1:00 AM, on Friday from 6:30 AM to 5:59 AM, and on Saturday from 6:00 AM to 5:59 AM.

Is McDonald's at this location open 24/7 for drive-through service?

Yes, the drive-through is open 24 hours every day of the week.