Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive.
Food Quality
Many customers reported inconsistent food quality, with complaints about cold, poorly prepared, or incorrect orders.
Cleanliness
Several reviews mentioned dirty dining areas and unsanitary conditions, impacting the overall dining experience.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and unresponsive, with long wait times reported.
Management Issues
Customers noted a lack of effective management, with complaints about staff behavior and operational inefficiencies.
NK
Nichole Keem
Nov 14, 2025
5.0
Very friendly
TB
Tim Bojarski
Nov 11, 2025
1.0
I roll through the drive through and order a double stack Biggie Bag, give the woman a $20 for the $6.77 purchase and she gives me change for a $10. After I call her out, she gives me the $10 back she owed me. Then I go to park and eat, and there's no double stack in the bag, just fries and nuggets! WTH?! So I go inside to get my sandwich, and nobody inside would give me the time of day. Screw this place, last time I ever eat at this location. I like Wendy's a lot, but I'll never go back to Transit and Wherle. I hope they all have a nice day there.
TK
TheOneYou KallKing
Nov 4, 2025
1.0
Terrible service on top of serving old and food
SB
Sean Brown
Oct 24, 2025
5.0
The most pleasant greating to a wedys ever, my cashier Sandy has made this one of the nicest greetings ever and her commitment to service is remarkable, after 35 years in full service restaurants ahe is a blessing she has qualities that arent trained but from her smile to her jumping in to help the drive thru greeter to my order being 100% rightshe has been cleaning and stocking and asked everyone if they were all set needless to say above and beyond it is one sandy that can make for a positive environment. Well thank you to whoever is responsible for being a part of my friday dinner. Thank you
RR
Robert R
Oct 14, 2025
1.0
I use to like Wendy's. But in the last couple of years they have went downhill. I tried different stores and none are what they use to be . The food comes out cold and messy. The workers didn't even wear gloves when handling food or food products. The counter person especially should not have been handling food.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Williamsville, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Williamsville, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (716) 903-2301.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 503 Transit Wendy’s serve breakfast?
Yes, this Wendy’s location in Williamsville, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for this Wendy's location?
The drive-thru at Wendy's is open daily from 9:00 AM to 12:00 AM.
Is dine-in available at Wendy's on 6940 Transit Rd., Williamsville?
Yes, this Wendy's location offers dine-in service along with drive-thru, delivery, and takeout options.
Can I order Wendy's delivery near me?
Delivery availability depends on your location. You can check by visiting the Wendy's app or order.wendys.com and entering your delivery address.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
Does this Wendy's serve breakfast?
Yes, the Williamsville Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I contact Wendy's Williamsville location?
You can call Wendy's at (716) 903-2301 or reach the Customer Care team by phone at 888-624-8140 or via their website's contact page.
Where can I find the menu and pricing for Wendy's in Williamsville?
Menu and pricing are available on order.wendys.com or the Wendy's mobile app after selecting the Williamsville location.
What nearby places can I visit around Wendy's on Transit Rd?
Nearby you can visit DiBella's Subs for sandwiches, Kinder Korner for child care services, and Peace, Love and Little Donuts for bakery treats.
Are there other fast food or restaurant options close to this Wendy's?
Yes, nearby fast food and restaurants include Mighty Taco, Pita Gourmet, Ted's Hot Dogs, and Chili's Grill & Bar.
How can nearby retail or service shops help during a visit to Wendy's?
After dining at Wendy's, you might visit nearby retail stores like Metro Mattress Williamsville for home decor, or Quick Lane for automotive repair and tire services.