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Wendy's

3.6
(1946 reviews)

Business Details

(716) 903-2301

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6940 Transit Rd., Williamsville, NY
14221, United States

Hours

Reviews

3.6
1,946 reviews
5 stars
663
4 stars
490
3 stars
349
2 stars
163
1 star
281

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to orders.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, particularly in the drive-thru.

Food Quality

Feedback indicated a decline in food quality, with complaints about cold, old, or poorly prepared items.

Cleanliness and Management

Several reviews mentioned unsanitary conditions and poor management, particularly during busy hours.

Inconsistent Experience

While some customers enjoyed their meals, many expressed frustration over inconsistent service and food quality.
  • PK
    Paul K.
    Feb 7, 2026
    4.0
    Met my Wendy's drive-through expectations.
  • PP
    Pjgaray11
    Jan 8, 2026
    1.0
    The language behind the counter was more of a bar than family fast food restaurant
  • MD
    Michael Donner
    Dec 19, 2025
    2.0
    Poor customer service, employees cannot understand simple orders, and take 10 minutes+ to respond to the drive thru. Service has declined alot in the past years
  • LC
    linda corsaro
    Dec 2, 2025
    5.0
    Great staff great service and food
  • MT
    Matt tromb
    Dec 1, 2025
    1.0
    Unfortunately everytime i order from this site they can't seem to get it right. They either can't hear or don't care. Between that and the homeless guy that. Shows up every so often. Im just gonna stay way from this place

Frequently Asked Questions About Wendy's

What are the drive-thru hours for this Wendy's location?

The drive-thru at Wendy's is open daily from 9:00 AM to 12:00 AM.

Is dine-in available at Wendy's on 6940 Transit Rd., Williamsville?

Yes, this Wendy's location offers dine-in service along with drive-thru, delivery, and takeout options.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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