Wendy's

3.6
1941 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6940 Transit Rd., Williamsville, NY
14221, United States

Hours

Reviews

3.6
1,941 reviews
5 stars
663
4 stars
486
3 stars
348
2 stars
163
1 star
281

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to orders.

Food Quality

Many customers reported issues with food quality, including cold, old, or incorrectly prepared items.

Order Accuracy

A significant number of reviews mentioned incorrect orders being received, both in the drive-thru and in-store.

Management Issues

Several reviews pointed to poor management and staffing problems, particularly during busy hours or late shifts.

Mixed Experiences

While some customers enjoyed the food and service, many others had negative experiences, indicating inconsistency in performance.
  • PP
    Pjgaray11
    4 days ago
    1.0
    The language behind the counter was more of a bar than family fast food restaurant
  • MD
    Michael Donner
    Dec 19, 2025
    2.0
    Poor customer service, employees cannot understand simple orders, and take 10 minutes+ to respond to the drive thru. Service has declined alot in the past years
  • LC
    linda corsaro
    Dec 2, 2025
    5.0
    Great staff great service and food
  • MT
    Matt tromb
    Dec 1, 2025
    1.0
    Unfortunately everytime i order from this site they can't seem to get it right. They either can't hear or don't care. Between that and the homeless guy that. Shows up every so often. Im just gonna stay way from this place
  • TB
    Tim Bojarski
    Nov 11, 2025
    1.0
    I roll through the drive through and order a double stack Biggie Bag, give the woman a $20 for the $6.77 purchase and she gives me change for a $10. After I call her out, she gives me the $10 back she owed me. Then I go to park and eat, and there's no double stack in the bag, just fries and nuggets! WTH?! So I go inside to get my sandwich, and nobody inside would give me the time of day. Screw this place, last time I ever eat at this location. I like Wendy's a lot, but I'll never go back to Transit and Wherle. I hope they all have a nice day there.

Frequently Asked Questions About Wendy's

Is 503 Transit Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for this Wendy's location?

The drive-thru at Wendy's is open daily from 9:00 AM to 12:00 AM.