Wendy's

3.6
1936 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6940 Transit Rd., Williamsville, NY
14221, United States

Hours

Reviews

3.6
1,936 reviews
5 stars
662
4 stars
485
3 stars
348
2 stars
162
1 star
279

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive.

Food Quality

Many customers reported inconsistent food quality, with complaints about cold, poorly prepared, or incorrect orders.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, impacting the overall dining experience.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and unresponsive, with long wait times reported.

Management Issues

Customers noted a lack of effective management, with complaints about staff behavior and operational inefficiencies.
  • NK
    Nichole Keem
    Nov 14, 2025
    5.0
    Very friendly
  • TB
    Tim Bojarski
    Nov 11, 2025
    1.0
    I roll through the drive through and order a double stack Biggie Bag, give the woman a $20 for the $6.77 purchase and she gives me change for a $10. After I call her out, she gives me the $10 back she owed me. Then I go to park and eat, and there's no double stack in the bag, just fries and nuggets! WTH?! So I go inside to get my sandwich, and nobody inside would give me the time of day. Screw this place, last time I ever eat at this location. I like Wendy's a lot, but I'll never go back to Transit and Wherle. I hope they all have a nice day there.
  • TK
    TheOneYou KallKing
    Nov 4, 2025
    1.0
    Terrible service on top of serving old and food
  • SB
    Sean Brown
    Oct 24, 2025
    5.0
    The most pleasant greating to a wedys ever, my cashier Sandy has made this one of the nicest greetings ever and her commitment to service is remarkable, after 35 years in full service restaurants ahe is a blessing she has qualities that arent trained but from her smile to her jumping in to help the drive thru greeter to my order being 100% rightshe has been cleaning and stocking and asked everyone if they were all set needless to say above and beyond it is one sandy that can make for a positive environment. Well thank you to whoever is responsible for being a part of my friday dinner. Thank you
  • RR
    Robert R
    Oct 14, 2025
    1.0
    I use to like Wendy's. But in the last couple of years they have went downhill. I tried different stores and none are what they use to be . The food comes out cold and messy. The workers didn't even wear gloves when handling food or food products. The counter person especially should not have been handling food.

Frequently Asked Questions About Wendy's

Is 503 Transit Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.