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Trattoria Aroma

4.3
(507 reviews)

Business Details

5229 Main Street, Williamsville, NY
14221, United States
(716) 631-2687
https://aromamainst.com/

About

Italian RestaurantRestaurant
Trattoria Aroma on Main Street in Williamsville is the best Italian restaurant to visit for homemade Italian dishes, a selection of fine wines, and catering for small events and parties. We’re proud to serve clients in Buffalo, NY; Williamsville, NY; Amherst, NY; Clarence, NY; and all of Western New York. Whether you want to enjoy authentic cuisine made with fresh ingredients, you want a warm and inviting atmosphere, or your focus is more on impeccable service, we have it all! Stop by today to see why people are raving about us.

Location

Trattoria Aroma
5229 Main Street, Williamsville, NY
14221, United States

Hours

Reviews

4.3
507 reviews
5 stars
343
4 stars
71
3 stars
24
2 stars
26
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor service, including long wait times for food and drinks, lack of communication from staff, and instances of being ignored.

Food Quality

While many customers praised the food as delicious and authentic, there were significant complaints about blandness, overcooked dishes, and inconsistency in quality.

Atmosphere

The restaurant's atmosphere received mixed reviews, with some enjoying the cozy Italian charm, while others noted it was too cold or felt uncomfortable due to the presence of staff.

Staff Performance

Several reviews commended specific staff members for their excellent service, particularly Jeanie and other servers, but there were also complaints about management's behavior towards staff.
  • CD
    Christopher Davis
    4 days ago
    5.0
    We ended up here randomly on a Saturday night. I had the spaghetti carbonara that was fantastic and the snapper. I was told the snapper was seasoned really well and cooked perfectly. Great place for a nice quiet dinner.
  • MB
    MacKenzie Burns
    6 days ago
    5.0
    Took my daughter here for breakfast for her birthday! Love their happy hour and dinner menu so wanted to check out their breakfast. The crab Benedict was so good, very impressed! Our waitress Jeannie was wonderful and very kind and attentive. Thank you!
  • SJ
    Samara Johnson
    Feb 15, 2026
    1.0
    Reservation for 7. Were sat at cramped table, were given water and then not talked to for 20 min. Got our beverage order taken, didn’t get drinks for another 20 min and placed our orders for food. Proceeded to sit there, nothing from our waitress, no check ins or anything although the table next to us got cleaned 3x by 3 different workers. The tables next to us were being sat one by one. The table farthest from us who were sat last got their food first. No one else received their food. 2 hours from the time we were sat, we were then told it would be another 30-45 min for our food by our waitress because “everyone ordered at the same time”. We told her to cancel the food order, we would pay for our drinks and leave. The manager then comes out 10 seconds later with our food. Holy miscommunication Batman. It didn’t matter. We told him we were leaving, we did not want the food. They did comp our drinks. The couple next to us also asked to do the same. We went to ShakeShack, as it was 9:30 at this point. ShakeShack had better service than this place that charges 30-45$ per plate. Save your money and your time.
  • JS
    Jennifer Sherer
    Feb 14, 2026
    5.0
    I want to say this was my wife and my first time visiting! The food was amazing! There was a bartender named Stacey who was phenomenal! She had hustle while showing care and attention to every customer. Our server was named Jeanie and she was the nicest most down to earth person you could ever hope for when dining out. This was all during a very busy Valentine’s Day dinner rush! I recommend to every one and we will definitely be back!
  • AH
    anthony hahn
    Feb 14, 2026
    1.0
    Had reservations for 8:30 for Valentine’s Day . I understand it was busy , but we were sat down at a table . No greeting , no water , no bread . Waited until 9pm then just left because the lack of service was ridiculous . People seated after us were being served cocktails before we even got a hello . I’ll happily spend $200 somewhere else . If you can’t handle the amount of people/reservations that you take then don’t take them or at least say “ hey sorry we will get to you soon “

Frequently Asked Questions About Trattoria Aroma

Does Trattoria Aroma offer catering services?

Yes, Trattoria Aroma provides catering and banquet options for events of all sizes. Our fresh Italian cuisine and professional service make any gathering memorable.

Can I purchase gift certificates at Trattoria Aroma?

Absolutely. Gift certificates are available and make the perfect present for birthdays, anniversaries, holidays, or to contribute toward a special catering order.

Brand Certified Facts from Trattoria Aroma

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Certified March 01, 2026Yext Knowledge Graph
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