McDonald's

3.1
1195 reviews
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Business Details

4987 Transit Rd, Williamsville, NY
14221, United States
(716) 204-0089
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4987 Transit Rd, Williamsville, NY
14221, United States

Hours

Reviews

3.1
1,195 reviews
5 stars
344
4 stars
194
3 stars
194
2 stars
104
1 star
359

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and unhelpful managers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms, with dirty tables and floors.

Wait Times

Customers consistently complained about long wait times for food, both in the drive-thru and inside the restaurant.

Food Quality

Feedback indicated issues with food quality, including cold meals, overcooked items, and incorrect preparation.
  • MD
    Madhukar Doppalapudi
    1 day ago
    1.0
    They don’t care about the customers at store I waited 15 mins just to get two McChicken and fries.
  • CV
    Catherine Viverito
    Nov 11, 2025
    1.0
    Didn't even get to order. Sat at the drive thru speaker for 5 minutes with no response before leaving for work
  • ER
    Edgar Rife
    Oct 31, 2025
    1.0
    Egregious health safety violation. I stopped by for a quick breakfast and to use the restroom. However, the restrooms were closed. Surprisingly the dining room was still open and there was no signage alerting customers. This is a violation and I will be reporting it. I won't post pics here, but the dining room has 20 seats and was open for seating. Any food service manager that is Serv-Safe certified should know better.
  • RS
    Riley S
    Oct 27, 2025
    1.0
    This is the worst McDonald’s in the area. They have been out of multiple food items and happy meal toys the last three times I went, the drinks taste like the machine is full of bacteria, they are usually out of syrup in at least one of the diet cokes, and the food is soggy.
  • CK
    Chris Kraatz
    Oct 24, 2025
    5.0
    We are talking about chicken tenders and fries. Some mid tier chicken tenders, and some top tier fries. McDonald's is KNOWN for the fries and milkshakes. That is the only reason you should ever come here. Don't come here for anything else. Vanilla Milkshake and Large fries. That is all you need. Prove me differently you can't. You don't need anymore food then that. Fries and shake. That is your life from now on. Your life will only get better once these enter your life. Top tier in all aspects fries then mid tier chicken tenders.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 4987 Transit Rd, Williamsville?

The restaurant is open from 7:00 AM to 10:00 PM Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

Drive-thru hours are from 6:00 AM to midnight Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.