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McDonald's

3.0
(1225 reviews)

Business Details

4987 Transit Rd, Williamsville, NY
14221, United States
(716) 204-0089
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4987 Transit Rd, Williamsville, NY
14221, United States

Hours

Reviews

3.0
1,225 reviews
5 stars
353
4 stars
199
3 stars
195
2 stars
106
1 star
372

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty dining areas and restrooms.

Order Accuracy

A significant number of customers experienced issues with incorrect orders and missing items.

Food Quality

Several reviews mentioned cold or poorly prepared food, contributing to a negative dining experience.

Management Issues

Customers expressed dissatisfaction with management, citing unhelpful and rude behavior from managers.
  • KF
    Kimberly B Folmar
    Feb 10, 2026
    4.0
    I wasn't there for food had to order because I used the bathroom.
  • EG
    Emily Gallivan
    Feb 2, 2026
    1.0
    I had a strange experience at this McDonald’s and I think it’s important to post about. Last weekend I went through the drive thru at this McDonald’s location while running errands, and paid $8.70 for a meal. At the same time as I placed my McDonald’s order, I got Squarespace email receipt from a business called “Jay’s Bakehouse” for exactly $8.70, plus a 3 dollar tip. On my bank statement, I am charged twice at the same time - $8.70 at McDonald’s and $8.70 at “Jay’s Bakehouse.” I can find no evidence of a business called Jay’s Bakehouse online - not in the Buffalo area or anywhere. There is no address on the receipt. The phone number on the receipt does not have an attached business when googled - I did not and will not call that phone number. Please be cautious at this McDonald’s. I would not go back and would not recommend anyone use a card. Check your bank statements and emails, especially if you used the drive thru on Saturday 01/31. Thanks.
  • CI
    Catt. Is.Here.
    Jan 29, 2026
    1.0
    Ordered 10 nuggets and only got 7, large fry was only half full and stale. Food was cold and service was slow even though there was nobody in line. Another time I came through the drive-thru nobody took my order and I left after 10 minutes. This McDonald's continues to be a disappointment, the few times I come here I try to give the benefit of the doubt but any time I come by day or night even the most basic orders are messed up. Staff is very polite when they are around but unfortunately I was on break from work and unable to come back to get my order fixed
  • DM
    Derrick Marvin
    Jan 28, 2026
    1.0
    This is by far the worst McDonald's to go to period. The service is terrible . The staff just dont care ... I waited at the counter this am for 15 minutes along with 4 other people while they ignored the front counter to focus on drive thru . The young lady with red hair who im assuming was manager walked by all of us 3 different times and didnt stop to take a single order or even acknowledge we were there at all . I understand your busy but if you cannot perform the most basic of your job duties how are you a manager. Sad I will not be returning to this location
  • LR
    Leeyah R.
    Jan 21, 2026
    1.0
    This place is horrible not clean customer service bad and I asked for side of Mack sauce and this what they gave me. Disgusting!!!

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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