McDonald's

3.0
1210 reviews
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Business Details

4987 Transit Rd, Williamsville, NY
14221, United States
(716) 204-0089
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4987 Transit Rd, Williamsville, NY
14221, United States

Hours

Reviews

3.0
1,210 reviews
5 stars
349
4 stars
197
3 stars
194
2 stars
105
1 star
365

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews mentioned issues with food quality, such as cold meals, incorrect items, and unsatisfactory preparation.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and restrooms.

Management Issues

Several reviews highlighted problems with management, including unhelpful and rude behavior from managers.

Inconsistent Experience

Customers experienced a wide range of service quality, with some visits being satisfactory while others were disappointing.
  • GW
    Gen Wunner
    Jan 4, 2026
    1.0
    Stood in drive thru speaker for 7 minutes. No one answered to take my order this morning. When up to the windows where no employee activity was seen waiting for an additional 10 mins. Called the store directly with no answer. I had to cancel my mobile order. The store was not closed.
  • TT
    TM
    Dec 31, 2025
    1.0
    There is a good reason why these people make minimum wage. The always screw up your order even in times they aren't busy.
  • HH
    Hope’s Healthy Help
    Dec 30, 2025
    3.0
    McDonald’s used to be a great place to eat but it has gotten worse the months and the service is not that good
  • MM
    Matt
    Dec 8, 2025
    1.0
    First time I've been to McDonald's in about 15 years. I ordered a Big Mac, Fries, and a drink. The one star review is because my Big Mac came with only 1 beef patty on it, and it also didn't have any pickles on it. The patty that was on it was so thin it was pathetic. I basically ate a "hamburger" that was just bread, lettuce, and Big Mac sauce. Was a good reminder of why I haven't been to McD's in 15 years. The price has gotten out of control too. For 2 people it cost $30. Moe's is right next door and for the same price you can get 2 people a giant burrito, chips, queso, and a drink...and the food is actually good.
  • MC
    Ms Cook
    Dec 5, 2025
    5.0
    The grinch meal!! Super cute, grinch salt yummy and the socks make’s it even better! I requested food cooked to order. Which it didn’t state that on my receipt, but that was ok because everything was fresh! My daughter was very pleased with her meal, even my food was fresh (it wasn’t the grinch meal tho) lol. Overall this location gets a 10/10 for service.There was hardly any wait time going drive thru and they had friendly employees on that day! Grinch meal 10/10. kids and grinch collectors will love this one!
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 4987 Transit Rd, Williamsville?

The restaurant is open from 7:00 AM to 10:00 PM Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.

When is the drive-thru service available at this McDonald's location?

Drive-thru hours are from 6:00 AM to midnight Monday through Thursday and Sunday, and open 24 hours on Friday and Saturday.