Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,049 reviews
5 stars
274
4 stars
184
3 stars
171
2 stars
110
1 star
310
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting over 20 minutes for their orders.
Staff Attitude
Many reviews highlighted rude and unhelpful staff, with complaints about employees ignoring customers and displaying a lack of professionalism.
Order Accuracy
Frequent issues with incorrect orders were noted, with customers receiving incomplete or wrong items regularly.
Cleanliness and Management
Concerns were raised about the cleanliness of the location and the need for better management and training of staff.
Customer Experience
Overall, the customer experience was negatively impacted by long wait times, poor service, and a lack of attention to customer needs.
- BBB ButtsNov 16, 20251.0Bought a coffee, got down the road, took a sip and it was cold. Too late to go back and had to throw it away.
- RLRock Lobster44Nov 5, 20251.0Got into a verbal altercation with a worker over the fact I accidentally spilled a drink. When trying to remedy the situation he just handed me the mop and went on about his day, after reminding him that I was not an employee I was accused of spilling the drink on purpose and proceeded to argue over the fact that he wouldnt do his job and accosted a customer. 1 star to everything never come here.
- JBJordan BenjaminNov 4, 20251.0I ordered a 4 piece Mcrispy strips meal and only received 3. I checked the bag to make sure it didn't fall out of the box.
- MMMark MangkhalakhiliOct 21, 20251.0Do NOT come here if you want your food in a timely manner. Service is non-existent, there is nobody at the front counter to help, I assume to cut costs. Your only option is kiosk, drive through, or pick up. Kiosk is not maintained because the printer was out of paper for receipts at all kiosks. I ordered from kiosk, order was never shown on screen. I waited 45 minutes and wasted my lunch break trying to get help and watching people who came after me walk out with their order. The staff will drop off orders and ignore you. Good luck even getting a refund if your order is missed. They made eye contact with me and walked away multiple times. Staff looked annoyed at me for wanting help on my order that they missed. When someone finally acknowleded I exist they asked me for receipt, but nobody could even fill the paper roll for the kiosk. I would not be surprised if someone spit in my food. It was cold when I got it anyways. Save yourself the headache and drive to the next nearest McDs or another chain, this place needs new staff and management.
- RRRahneka RaspberryOct 20, 20252.0Placed a mobile order for drive thru pick up, pulled into the second lane while there was another vehicle in the other lane to be serviced after them. I waited for someone to speak through the speaker but no one did. Another car pulled into the other lane and was serviced before me even though I got there before they did. I then switched to curbside only for my order to come out soggy and the coffee was made wrong!
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 5150 Sheridan Dr, Williamsville?
The McDonald's at 5150 Sheridan Dr, Williamsville is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to midnight on Fridays and Saturdays.
What are the drive-through hours for this McDonald's location?
Drive-through hours are from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.
When is McDonald's delivery service available?
Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Fridays and Saturdays.
Does this McDonald's location offer curbside pickup and no-contact delivery options?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at McDonald's, Williamsville?
Accepted payment methods include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I place an order online for McDonald's delivery?
You can place an order online through the delivery URL: https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
Does the McDonald's at 5150 Sheridan Dr have a drive-thru?
Yes, this McDonald's location has a drive-thru service available.
What are some nearby medical and dental offices near this McDonald's?
Nearby medical and dental offices include Dr. Lynn Amarante MD Dermatology, Cappellucci Dental Associates, Dr James Glennon, and James A. Glennon Jr., DDS. Customers visiting these offices can conveniently stop by McDonald's for a meal or coffee.
Are there other eateries or cafes near McDonald's Williamsville?
Yes, nearby eateries include Romeo and Juliet Cafe, Romeo & Juliet's Bakery & Caffe, and Burger King. Visitors can choose from a variety of dining options in the area before or after visiting McDonald's.
What nearby services can customers utilize along with their visit to McDonald's?
Nearby services include banks like BankOnBuffalo and KeyBank, a gas station and convenience store Kwik Fill, and beauty and spa services such as A Natural Image Hair Studio and Preeti Organic Spa, making it convenient to run multiple errands or relax after a meal.