McDonald's

3.0
1055 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5150 Sheridan Dr, Williamsville, NY
14221, United States

Hours

Reviews

3.0
1,055 reviews
5 stars
275
4 stars
184
3 stars
171
2 stars
111
1 star
314

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and orders taking much longer than expected.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and overall poor attention to detail when fulfilling orders.

Staff Attitude

Numerous customers experienced rude or unhelpful behavior from staff, contributing to a negative overall impression of customer service.

Cleanliness and Management

Several reviews mentioned unsanitary conditions and poor management practices, indicating a need for better training and oversight of staff.
  • OL
    Officer Lovejoy
    5 days ago
    1.0
    I ordered a state bagel with 2 eggs and extra morning sauce. They gave me a regular bagel, and they charged me try to call him on the phone. No one answers the phone one of the worst mcdonald's I have ever gone to. I'm a security supervisor Miller Filmore around the corner. I can't go back and get my food fixed but no one answers the phone there.
  • PV
    Paul Velasco
    Dec 15, 2025
    2.0
    They closed the dinner room at 8 pm. Even though it says is until 10 pm
  • MM
    Maya Marwan
    Dec 13, 2025
    5.0
    I ordered a meal that has 4 piece chicken nugget and they forgot to put the nuggets in. When I went back about 2 hours later both door were locked but the drive thru had about 6-8 cars, so I went back two days later and I told the worker about it and she was so nice. She gave me 10 pieces.
  • MD
    Madhukar Doppalapudi
    Dec 3, 2025
    1.0
    Only prioritises the drive thru. Come only if you are going to order via drive thru
  • MH
    mike h
    Nov 28, 2025
    1.0
    12.20 on nov 28. Foreign girl with a bad attitude screwed my mobile order up with 2 cars in line. Hire some people who know what they are doing

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 5150 Sheridan Dr, Williamsville?

The McDonald's at 5150 Sheridan Dr, Williamsville is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 6:00 AM to midnight on Fridays and Saturdays.

What are the drive-through hours for this McDonald's location?

Drive-through hours are from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.