Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
891 reviews
5 stars
232
4 stars
144
3 stars
165
2 stars
96
1 star
254
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Staff Performance
Feedback indicated a lack of urgency and attentiveness from staff, with several customers noting poor customer service and inattentiveness.
Cleanliness and Facilities
Several customers mentioned unsanitary conditions, outdated facilities, and issues with restrooms, contributing to a negative dining experience.
Food Quality
There were numerous complaints about cold, stale, or poorly prepared food, with some customers expressing disappointment in the overall quality.
- MHMichael HubbardOct 14, 20254.0Foods great when they get the order correct. Today I spent 7 dollars extra on my 6 dollar meal because of bacon that was not included on my burgers.
- MMmary Lou MillerSep 12, 20254.0The workers are lazy. Too many mistakes. Always have to check take out orders before you leave.
- JMJoseph MargesonSep 7, 20251.0Over an hour for food.
- TVTaysha VirgilSep 6, 20251.0I came here after visiting the farmer's market and just wanted a quick fry. 30 minutes for a sprite and a large fry is extremely disappointing. At some point someone working drive thru made a mistake and we were asked to pull in the reserved drive thru spot where we watched 10+ cars leave the drive thru I'm assuming with their orders. Do you think they ever offer anything extra for the wait? A free pie ? A cookie ? Anything to make up for literally making fast food take longer than sitting down at a restaurant and waiting for a meal? Not at all. To me that's extremely poor customer service. We didn't order something extraordinary. And getting a refund after all this time seemed utterly pointless...if it takes them this long to make a single order of fries I can't imagine if I actually wanted a meal...): I'm a fry fanatic so this was not a good experience. I'm sure they had something happen inside but again to expect customers to wait 30-40 minutes for 1 French fry with nothing more than a sorry is a bit unacceptable
- GWGlenn WakefieldAug 16, 20253.0What happened to McDonald's? The service used to be good and the food wasn't good for you, but the taste was awesome. It isn't that way anymore.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Williamsville, NY?
McDonald's in Williamsville, NY is open daily from 7:00 AM to 11:00 PM.
During what hours is the drive-through service available?
The drive-through is available every day from 7:00 AM to 11:00 PM.
When can I place a delivery order from this McDonald's?
Delivery orders can be placed daily from 6:00 AM to 10:30 PM on weekdays and Sundays, and until 11:30 PM on Fridays and Saturdays.
What types of payment does McDonald's Williamsville accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's App available on both the Apple App Store and Google Play Store.
What services does McDonald's offer to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 5316 Main St, Williamsville, NY 14221, USA.
Are there any coffee shops nearby where I could grab a different beverage or dessert after McDonald's?
Yes, SPoT Coffee, a cafe and smoothie juice bar, is nearby and makes a great spot for coffee or dessert after your meal.
If I need to handle banking or ATM needs when visiting McDonald's, where can I go nearby?
You can find an M&T Bank ATM close to McDonald's for your banking and ATM needs.
Are there any beauty or spa services near McDonald's for customers who want to combine a meal with a self-care visit?
Yes, nearby beauty and spa options include Aesthetics by Rachel, European Wax Center, Procuts, Posh Nail Bar, Zen Nails and Spa, and Salon Allure.