McDonald's

3.0
895 reviews
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Business Details

5316 Main St, Williamsville, NY
14221, United States
(716) 204-0336
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5316 Main St, Williamsville, NY
14221, United States

Hours

Reviews

3.0
895 reviews
5 stars
235
4 stars
144
3 stars
166
2 stars
96
1 star
254

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with customers receiving wrong items or missing components.

Staff Performance

Feedback indicated a lack of urgency and professionalism among staff, with several customers noting that employees appeared disinterested or unmotivated.

Food Quality

Several customers complained about cold, stale, or poorly prepared food, contributing to a negative dining experience.

Cleanliness and Atmosphere

The restaurant was described as outdated and unclean, with some customers noting unsanitary conditions in the dining area.
  • ES
    eddie soto
    Dec 22, 2025
    5.0
    good service
  • MH
    Michael Hubbard
    Oct 14, 2025
    4.0
    Foods great when they get the order correct. Today I spent 7 dollars extra on my 6 dollar meal because of bacon that was not included on my burgers.
  • MM
    mary Lou Miller
    Sep 12, 2025
    4.0
    The workers are lazy. Too many mistakes. Always have to check take out orders before you leave.
  • JM
    Joseph Margeson
    Sep 7, 2025
    1.0
    Over an hour for food.
  • TV
    Taysha Virgil
    Sep 6, 2025
    1.0
    I came here after visiting the farmer's market and just wanted a quick fry. 30 minutes for a sprite and a large fry is extremely disappointing. At some point someone working drive thru made a mistake and we were asked to pull in the reserved drive thru spot where we watched 10+ cars leave the drive thru I'm assuming with their orders. Do you think they ever offer anything extra for the wait? A free pie ? A cookie ? Anything to make up for literally making fast food take longer than sitting down at a restaurant and waiting for a meal? Not at all. To me that's extremely poor customer service. We didn't order something extraordinary. And getting a refund after all this time seemed utterly pointless...if it takes them this long to make a single order of fries I can't imagine if I actually wanted a meal...): I'm a fry fanatic so this was not a good experience. I'm sure they had something happen inside but again to expect customers to wait 30-40 minutes for 1 French fry with nothing more than a sorry is a bit unacceptable
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Williamsville, NY?

McDonald's in Williamsville, NY is open daily from 7:00 AM to 11:00 PM.

During what hours is the drive-through service available?

The drive-through is available every day from 7:00 AM to 11:00 PM.