Dunkin'

3.9
541 reviews
Decked Out Lattes
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Business Details

6800 Transit Rd, Williamsville, NY
14221, United States
(716) 204-8150
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Williamsville, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6800 Transit Rd, Williamsville, NY
14221, United States

Hours

Reviews

3.9
541 reviews
5 stars
287
4 stars
94
3 stars
54
2 stars
25
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unhelpful.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Speed of Service

Service speed is a common complaint, with numerous reviews highlighting long wait times both in-store and at the drive-thru.

Food Quality

The quality of food and drinks varies significantly, with some customers enjoying their meals while others report stale or poorly made items.

Cleanliness

The cleanliness of the location is inconsistent, with some customers noting clean environments while others mention dirty dining areas and restrooms.
  • GD
    Gretchen Davila
    Nov 15, 2025
    3.0
    I'm more of a Starbucks girl but decided to try Dunkin. There were so many food options, I didn't know what to get because it all looked and sounded delicious. Lol I placed my mobile order and while the food and the drinks I order were amazing, can't say that about the staff. They very unwelcoming and kind of made it a little uncomfortable while waiting for my order with their not so friendly attitude they had. Maybe they were having an off-day but definitely didn't make the best 1st impression with me.
  • VS
    Vic S
    Nov 8, 2025
    1.0
    Horrible service. Ended up throwing my order out when we realized the guy cleaning didnt wash his hands.
  • NR
    NSA Redacted
    Nov 2, 2025
    2.0
    Saturday, 01 Nov, 0600: Service: reluctant, marginally helpful. Very limited knowledge of menu items and ingredients. Food: Sourdough breakfast sandwich is almost tasteless. Doughnuts are firm and doughy. I will avoid patronizing "Dunkin" in the future.
  • EK
    Ella Kim
    Oct 19, 2025
    1.0
    The employees were rude and unhelpful. We requested a refund because they didn’t have the food we ordered, but they told us to process the refund ourselves instead of assisting us. Very disappointing experience.
  • TT
    TROLLISGONE
    Oct 16, 2025
    5.0
    Their service was amazing and delivered with excellent. An Associate named Afran Muqtadir was the employee who delivered the said service. He was calm with me and offered alternatives when I was lost on what I wanted. He was a cute guy who helped me throughout the order and I’ve decided on getting the Chicken Wrap and a Refresher for me and my friends.
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Williamsville, NY?

Dunkin' in Williamsville is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Williamsville provides both curbside pickup and delivery services.